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“Very good service and good location” 4 of 5 stars
Review of Hilton Garden Inn Louisville Airport

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Hilton Garden Inn Louisville Airport
3.0 of 5 Hotel   |   2735 Crittenden Dr, Louisville, KY 40209 (Fairgrounds)   |  
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Ranked #20 of 95 Hotels in Louisville
Atlanta, Georgia
Top Contributor
85 reviews 85 reviews
16 hotel reviews
Reviews in 28 cities Reviews in 28 cities
27 helpful votes 27 helpful votes
“Very good service and good location”
4 of 5 stars Reviewed May 29, 2014 via mobile

Very friendly staff and clean/efficient room. Streamlined check in and out which is appreciated. Comfortable bed and room was convenient for conducting business. Wireless access took awhile to complete and could be more intuitive. Chose this location due to airport and customer premise. Very reliable and steady experience, which is welcome when on the road.

Stayed May 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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326 reviews from our community

Traveler rating
    185
    95
    33
    7
    6
See reviews for
57
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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English first
Centennial, Colorado
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 28, 2014

This is an airport hotel (just a 5 minute drive away), but we did not hear any airplanes during our entire stay. The hotel has a restaurant, but we waited 5 minutes at the front and nobody came to seat us so we walked to one of the convenient restaurants within walking distance. We did order room service one evening and the food was surprisingly good for a hotel restaurant. The staff was all so nice!!
Would stay here again!

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erie, United States
1 review
3 of 5 stars Reviewed May 28, 2014

Was traveling with 3 other business colleagues, 2 of them had to stay at a different hotel due to being oversold. Nice hotel, but not that nice. Cost is comparable to hotels that I've stayed at in NYC, LA, London, Hong Kong, etc.

  • Stayed May 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugene, Oregon
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed May 22, 2014 via mobile

I have stayed at this hotel many times before and never had a problem. This time was different. Got up for my early flight and could not get any hot water. $220 a night and no hot water? Front desk said it happens early in the mornign before the hot water moves through the system. No worries...100% satisfaction guarantee right? Cold showers get you a rate of $169...not what I understand from 100% satistaction guarantee or you don't pay. Next time I will pick a hotel that provides hot water all the time.

Stayed May 2014, traveled on business
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Evansville, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 18, 2014

Good hotel conveniently located minutes away from airport made travel very easy. First stay at this particular establishment but everything was top notch as usual. The value and features that you would expect from quality Hilton property.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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Jaycee524, Manager at Hilton Garden Inn Louisville Airport, responded to this review, May 21, 2014
We are thrilled to hear that you enjoyed your stay at our Hilton Garden Inn Airport. We feel we have a great location for several spots in the city. The airport, Expo Center, University of Louisville Campus and Churchill Downs are all within a mile and Downtown Louisville is about 5 minutes away. Thank you for taking the time to send in your thoughts and we hope to see you again soon.

Sincerely,

John Cooper
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 16, 2014

The breakfast buffet left a lot to be desired. Food was below average and the bill was above average. The staff highly recommended the breakfast stating everything was fresh but the only thing that was fresh was made to order eggs. If you wanted anything else it came from warmers. We tried french toast but could not eat it because it had gotten hard from sitting in the warmer. The fried potatoes were mushy. We wish we had gone to the nearby Cracker Barrel. Parking was not very convenient. It seemed like the parking lot was shared with a restaraunt.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed May 16, 2014

Hotel rates are VERY high in Louisville around Derby time. THis hotel is one of the closest and best locations for Derbygoers, and they do go out of their way to provide extra special hospitality (shuttles, receptions, goodies) for that premium price you will be paying then.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Louisville Airport

Address: 2735 Crittenden Dr, Louisville, KY 40209
Phone Number:
Location: United States > Kentucky > Louisville > Fairgrounds , South Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Romantic Hotel in Louisville
#13 Family Hotel in Louisville
#18 Business Hotel in Louisville
#20 Luxury Hotel in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Louisville Airport 3*
Reservation Options:
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Also Known As:
Hilton Garden Inn Louisville Airport Hotel Louisville
Hilton Louisville
Louisville Hilton

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