we had booked using hotels.com. Unbeknownst to us when we arrived at the airport location, our reservation was for the other location. Ben honored our rate, called the other location to let them know of the mistake, and made us feel comforted after a very long day of travelling. The location is perfect, minutes away for the university, eateries, and a Kroger, with a great running location. And the workout facility and restaurant inside the hotel are top notch!