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“Don't trust this chain of hotels” 1 of 5 stars
Review of InTown Suites Louisville Airport

InTown Suites Louisville Airport
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InTown Suites Louisville Airport
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6623 Preston Hwy, Louisville, KY 40219 (Okolona)   |  
Hotel amenities
Ranked #90 of 98 Hotels in Louisville
St. Petersburg, Florida
1 review
3 helpful votes 3 helpful votes
“Don't trust this chain of hotels”
1 of 5 stars Reviewed June 27, 2014

I booked a room one week in advance of my arrival date knowing the area hotels would sell out due to work at local plants. I received a confirmation email complete with a confirmation number and a promise that the room would be held until 4pm on the date of arrival. When I arrived I was told the hotel was sold out, I showed the lady at the front desk my confirmation email and she said "all you are showing me is a reservation, we don't actually reserve rooms." According to the corporate office and the local hotel, this chain's policy is to not actually reserve rooms when they take a reservation. I will never book with this chain again.

  • Stayed June 2014, traveled on business
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    1 of 5 stars
  • Rooms
    1 of 5 stars
  • Service
    1.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    1 of 5 stars
Date | Rating
  • English first
  • Any
English first
Allons, Tennessee
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed August 14, 2013

I booked this hotel for my son to stay in for a visit to Louisville looking for a job. He had to leave early because the place was so sleezy, smoke smell and dirty. I booked it quickly because it was a weekly rate we could afford. fortunately, we did get the security deposit refund, but beware and read the small print, you have to give 24 hours notice IN WRITING for you to receive your deposit. And the deposit was not refunded as quickly as the charge for the room.

  • Stayed July 2013, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InTown Suites Louisville Airport

Address: 6623 Preston Hwy, Louisville, KY 40219
Location: United States > Kentucky > Louisville > Okolona
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #90 of 98 Hotels in Louisville
Number of rooms: 121
Official Description (provided by the hotel):
InTown Suites is leader in Extended-Stay living. Our properties are built for the guest staying a week or longer. Our furnished studio/efficiencies offer incredibly low weekly rates with no lease or credit check. To keep rates as low as possible, we are a limited service facility and are not for every traveler. However, if you need to stay a week or longer - and are on a budget - we provide amazing value. ... more   less 

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