I booked a room one week in advance of my arrival date knowing the area hotels would sell out due to work at local plants. I received a confirmation email complete with a confirmation number and a promise that the room would be held until 4pm on the date of arrival. When I arrived I was told the hotel was sold out, I showed the lady at the front desk my confirmation email and she said "all you are showing me is a reservation, we don't actually reserve rooms." According to the corporate office and the local hotel, this chain's policy is to not actually reserve rooms when they take a reservation. I will never book with this chain again.
- Official Description (provided by the hotel):
- InTown Suites is leader in Extended-Stay living. Our properties are built for the guest staying a week or longer. Our furnished studio/efficiencies offer incredibly low weekly rates with no lease or credit check. To keep rates as low as possible, we are a limited service facility and are not for every traveler. However, if you need to stay a week or longer - and are on a budget - we provide amazing value. ... more less