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“Another great experience” 5 of 5 stars
Review of La Quinta Inn & Suites Louisville Airport & Expo

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La Quinta Inn & Suites Louisville Airport & Expo
2.5 of 5 Hotel   |   4125 Preston Hwy, Louisville, KY 40213   |  
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Hotel amenities
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Free breakfast with your stay
Ranked #8 of 98 Hotels in Louisville
Oregon, Ohio
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Another great experience”
5 of 5 stars Reviewed March 23, 2013

I would have liked a softer pillow and the bed wasn't as comfortable as the La Quinta I had stayed in the previous week, BUT the experience was a great one again! They people there can't do enough for you and make each and every one feel special! Jewel (in the breakfast area in the morning) was wonderful to everyone she talked to. Another positive experience at this hotel....

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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354 reviews from our community

Traveler rating
    230
    93
    17
    10
    4
See reviews for
110
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Any
English first
Saint Louis, Missouri
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
Reviews in 25 cities Reviews in 25 cities
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed March 20, 2013

I love La Quinta.. I think it's a great place. I didn't have a great experience but I was not one to write snarky remarks back to management. Instead I got this pleasant email from their management that I would want EVERY CUSTOMER, LA QUINTA STAFF TO READ... awful customer service. I thought I was entitled to my opinion apparently NOT.

Dear_____________:

Congratulations, you are the only one that has ever scored us even close to this low since I opened my hotel 10 years ago. FYI the 25 previous reviews and the 5 after yours all were no less than 9's and mostly 10's...yours was a 1. We also are ranked the #2 hotel out of 96 hotels in Louisville.

I could address the myriad of complaints that you have---but I know that would be futile. Instead, I invite you try us again and your room will be free of charge to you.

Hopefully if you will stay with us again, you will experience the true customer service that we provide to all of our guests.

We sincerely hope you will give us a second chance.


Sincerely,


G H
Owner
La Quinta Louisville - Airport & Expo

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockwall, Texas
Senior Contributor
43 reviews 43 reviews
28 hotel reviews
Reviews in 24 cities Reviews in 24 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 18, 2013

This was my third stay at this La Quinta near the airport and Expo Center. I spent three nights there. This is a very well maintained property and is much better than some of the older La Quinta properties than you may find. The room was very large and clean. The staff are friendly and knowledgable. The hotel has a computer desk and free wi-fi. I had a minor issue with the rate that I was supposed to get but the manager immediately fixed the problem. If you are going to an event at the Expo Center, this hotel is an excellent choice if you want to avoid the congestion of the hotels on the Expo property. As in all hotels, the rates vary, especailly with some of the large events at the Expo, so its definitely best to make a reservation to lock in your rate before you check in as the hotels in this area can get rather pricey.

Room Tip: AS the hotel is adjacent to the airport, there will be noise from the take-offs and landings. To dro...
See more room tips
  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Powell, Ohio
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 7, 2013

Very pleasant staff, clean rooms and overall great atmosphere. The only negative was being too close to the freeway but for the location it was great. The continental breakfast was adequate and the business center was fine too. I really like the fact that it is 100% smoke-free. It really lends to the clean feel of the hotel.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed March 5, 2013

Very friendly staff, clean, and a nice place to stay. Clean rooms, fairly quiet being next to the airport. Nice breakfast, staff keeps the food well stocked; good variety of choices. Wish the shuttle service would go to the expo center.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with La Quinta

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Additional Information about La Quinta Inn & Suites Louisville Airport & Expo

Address: 4125 Preston Hwy, Louisville, KY 40213
Location: United States > Kentucky > Louisville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in Louisville
#9 Business Hotel in Louisville
#12 Romantic Hotel in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — La Quinta Inn & Suites Louisville Airport & Expo 2.5*
Number of rooms: 97
Official Description (provided by the hotel):
Three story hotel with interior corridors, fitness center, free wired and wireless high-speed Internet; adjacent to SDF. Good Central location to all interstates. ... more   less 
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Also Known As:
Airport & Expo La Quinta Hotel Louisville
Airport And Expo La Quinta Inn & Suites
La Quinta Airport Expo
La Quinta Louisville
Louisville La Quinta

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