We stayed at the Embassy Suites Louisville right after its opening. Everything was extra ordinary. We stayed at this location because we have a small pet and was allowed to bring her along. She always travels with us and if she is not welcome, we will not patronize this establishment. There were no charges levied for her with the exception they put an extra holding on our credit card until we checked out and everything was shown to be great in our room. This is an acceptable and fair practice. However, since we have stayed there, there has been a $75.00 nonrefundable fee attached for pets. We were told that there had been some problems such as pets tearing up items, "accidents", etc. Therefore that have started charging this nonrefundable fees. I find this is very prejudice. They don't keep certain types of humans from coming to their location without a fee, if though our dog is cleaner and better behaved than most children. Each pet should be given the chance, as humans are, and then if incidents occur, the owner would be responsible. Don't partronize and pay the nonrefundable fee when there are other locations nearby that charge nothing. The Drury Inn and Suites have two room suites with a great breakfast, evening reception, and a hour of long distance calling at no charge and have absolutely "NO FEES". I recommend this location in the Hurstborne area highly over Embassy Suites and it is right off I-64.

The lobby was spectacular. Staff was very professional. Free drinks were a nice perk. Couch in my room looked a bit beat. Liked the suite setup with the bedroom separate. Nice wet bar. Sheets were a bit worse for the wear. They came off easily, as they were not wrapped around the mattress, but just folded at the top. Loved the free high-speed internet and nice big desk with rolling chair.

This was by far the worst hotel experiance we have ever had. The manager on duty was extremely rude. We had problems with our television and had been charged for a movie and a video rental in our first 40 minutes there. When we called to try to get someone to look at our television and to tell them we did not wish to rent the video or the movie we were told by the manager we could leave if we didn't like it. He then told us if we left we would still be charged for the room. We immediately checked out of this nightmare of a hotel. Save yourself the trouble and the money and stay somewhere else.

The room, lobby, and people are nice. The pool is small, but not too loud. Location is good.
However, the lounge area allows smoking (or did in Nov 03) and the smoke rises to the rooms. It smells bad and seems dirty. This occurs even for non smoking rooms due to the design of the hotel: suites around perimeter and full height center atrium. Lounge is located on first level so smoke fills hotel at times.