My first ever visit to Kentucky...
I make a habit of checking my surroundings and I work in security consulting, which sometimes includes physical security assessments. Mid-way through my week's stay, I looked out of my window before shutting down for the night and noticed an otherwise smartly dressed middle aged guy acting suspiciously, he kept pacing back and forth and going up and down in the elevator seemingly aimlessly and pretending to use his phone, while obviously being very twitchy and watching people as they came and went.
It turned out that he was watching women go back to their rooms and then going to those rooms to peep through the windows.
I called the front desk, when I observed this guy get down on one knee and put his face against a window. I simply received "okay".
Fast forward one hour later and I get this feeling that this guy hasn't gone. I opened my front door and the perv was now up on the top floor with me, just a few doors along, down on his knees, filming with his cell phone into the window of a room. I'm pretty sure he looked right at me and I wasn't about to mess around with some perp on the top floor with the railing only being waist height.
I went back and placed a more descriptive call to the front desk. To his credit, it was taken a lot more seriously this time and the man on the front desk came straight up in the elevator and immediately spotted the pervert still doing his thing on his knees with the camera at a window.
A chase ensued between floors with perv using the stairs and the one front desk guy using the elevator, but the guy got away.
I went down to the front desk to discuss it, primarily because I felt like no action had been taken on my first call, but also to verify that he had gotten away. I advised that I thought the police should be called out and a little while later, a couple of officers came and did a sweep of the property.
It was concerning since this guy was still on the loose and probably knew that it was my door that had opened and caught him and it was difficult to sleep after that, and encountering something which, even for me, as a guy, was incredibly creepy, especially when it seemed as though he didn't care when he'd been busted.
I think the guy collecting the trays must have walked past him several times in the long duration that he was active.
We assume that this guy wasn't even a guest and the next morning, I asked to speak to the Manager, Verl, who took the matter seriously and I mentioned that at other Embassy suites, there were often at least physical security patrols, or the staff at least walked the corridors now and then. It seemed as though there was just he onsite.
I think that some of these risk exposures could be mitigated, especially with these open plan, large atrium building designs. I think that the best solution is to have an increased physical presence, or there will be other instances of creepers and peepers on the prowl.
Other than the perv, I thought that this property was probably right at the time where a refresh/refurb was in order, there were big white stains on the carpet right outside my room, the room itself was clean enough, but probably just about due for redecoration and re-carpeting.
Overall, I had a long week with a lot of work to do and my stay at this property made it harder and more tiring. I won't be looking forward to another assignment in Louisville.
Draw your curtains, leave no gaps, latch your door.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I appreciate the concern you express over the recent incident at Embassy Suites. Thank you also for taking the time to talk with me before departing the hotel.
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It is, of course, impossible to screen everyone that comes into the hotel. However, through awareness we can keep the Embassy Suites the safe, family friendly hotel that it has been for over a decade.
I take such matters very seriously. Each manager on property as well as all other relevant staff members have been briefed on the incident. I feel strongly that this was an isolated incident but steps are being taken to deter such incidents in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.