We took our 3 grandchildren on an adventure to Louisville November 25, 2011 for one night. We called the hotel and booked a King Executive non smoking room at Embassy Suites based on Trip Advisor #3 recommendation in Louisville and previous experiences at other Embassy properties. The reservation process was good and quickly received an email confirmation. Upon our arrival the front desk employees (Juliana, Trent and Jon) exceeded our expectations (score = perfect 10). We told them we wanted to go to Louisville Slugger Museum, Mega Cavern and Lazer Blaze with the children. Juliana quickly retrieved discount coupons for the activities We asked for additional shampoo, lotion, etc. so each child could take home as a souvenir of the hotel which was delivered to our room quickly after check in. They explained thoroughly about the hotel, hours for pool, breakfast, cocktail reception, dinner in restaurant, etc. The kids loved the glass elevator and the open atrium concept. We had a room with a king sized bed and a queen pull out coach which was clean and spacious. The kids loved the TV in the living area along with a big table and chairs. We went to the pool and they were out of towels. I went to the desk to tell them and they quickly replaced a good supply for us. The nightly manager's reception was well organized with a friendly bartender (Nick) and a few snacks. We enjoyed our dinner at the hotel except one grandson ordered hot wings (waitess warned they were hot) which were too hot for him. They quickly returned with milder wings for him. Spaghetti with meatballs was a little spicy too but good. The kids truly enjoyed the cooked to order complimentary breakfast....especially the sweet rolls. We have been to many Embassy Suites properties but this one truly earned a 10+ for overall service, experience and accomodations. We are sure Bud Vivion, General Manager, and the entire staff understands and lives "outstanding" service. We surely recommend this property because of their staff!