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“Not bad but very noisy” 3 of 5 stars
Review of Hawthorn Suites by Wyndham Louisville East

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Hawthorn Suites by Wyndham Louisville East
3.0 of 5 Hotel   |   751 Cypress Station Drive, Louisville, KY 40207 (East Louisville)   |  
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Ranked #9 of 98 Hotels in Louisville
Saint Louis, Missouri
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“Not bad but very noisy”
3 of 5 stars Reviewed June 4, 2014

We got to this hotel fairly late on the day we were to check in. Our room was right by the elevator. The noise from the elevator and the refrigerator in the room was loud. We were so tired that we didn't want to mess with trying to get another room and we thought that once we fell asleep, it wouldn't be bad. It was. The room was spacious. The decor looked a bit dated and one of the TVs did not work but the room was comfortable. The room had a full kitchen so if you were staying for a while, that would be useful. The bathroom was well-separated from the bedroom so if someone is getting ready, the people sleeping aren't disturbed. The beds were a little hard which was fine for me but my daughter did not like them. The breakfast was average. The eggs were a bit rubbery but not horrible. There was enough variety that everyone could find something to eat. We checked out early and forfeited the night we had already paid for because we couldn't take the noise. When I told the front desk woman why we were checking out early, she said we should have told them and they would have moved us. I said that I figured there weren't any other rooms since why else would they put anyone in that room and that it had been quite late when we checked in. She said that there weren't any other rooms so they couldn't have moved us anyway.

Room Tip: Do not get a room by the elevator! If there are rooms without a refrigerator and you can get by with...
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  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger_F39604, Director of Sales at Hawthorn Suites by Wyndham Louisville East, responded to this review, June 5, 2014
Carol,

Thank you for taking the time to send in your review. Please accept our sincere apologies for the elevator and AC noise during your stay. We do hope that you will return again soon and when you do please let the front desk team know that the elevator disturbs you and we will be happy to find you a room away from it. Also, our engineer has made some adjustments to the AC in that room so our next guest will not have the same issues.

We hope to see you soon!

Respectfully,

Roger Fultz
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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357 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Additional Information about Hawthorn Suites by Wyndham Louisville East

Address: 751 Cypress Station Drive, Louisville, KY 40207
Phone Number:
Location: United States > Kentucky > Louisville > East Louisville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Louisville
#11 Romantic Hotel in Louisville
#12 Business Hotel in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hawthorn Suites by Wyndham Louisville East 3*
Number of rooms: 90
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Also Known As:
Hawthorn Suites By Wyndham Louisville East Hotel Louisville
Hawthorn Suites Louisville

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