My pleasant stay here actually started before I arrived, while speaking to Michael Glass, General manager. I called to verify my stay because the company booked my trip and I needed to add an additional day, but that one needed to be at my cost. He was very helpful in making that work out and left a note in my file for the day I arrived. He also told me when I arrived at the airport I could call the hotel and they would send a shuttle right away. He was not kidding. I arrived to the freezing weather and I don't think I stood outside waiting more than 4 minutes, literally! It was fantastic.
When I arrived, the young man who checked me in (Evan) was aware of the situation and made sure to put me in a room where I would not have to physically check out and move once the reservation changed to the company. He was very polite and made sure I had everything I needed. I had plans to go to the Louisville Slugger Museum the next day and he suggested a cab.
The room was spacious and the bed was very comfortable. There was free high speed internet which is always a great bonus. It worked well, which doesn't always happen.
When I came down the next morning to go to the museum, Nicole, at the front desk offered to call me a cab. She then wrote down the number to two cabs for my return trip. She was so friendly and made sure I had what I needed. Each time I saw her after that she always said hello and asked how I was doing.
From that point on I was there for business so I was out most of the day. The front desk provided the shuttle to take us to the restaurant at the Crowne Plaza when it was bitter cold outside. We were a large group so that was very nice.
My only complaints (and they really couldn't be helped) is that there is no restaurant per say. There was a bistro where sandwiches and soup could be gotten, but no real restaurant. I tried the bistro one night but wasn't really impressed with it. My other complaint was that the price I paid for the one night that wasn't business was a little high for just the room. I was not given the price I paid for the business nights, which I think could have been done.
In any event, a very pleasant hotel with super friendly staff. Kudos to you and your staff, Mr. Glass!
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Hotels.com, Marriott, Priceline, TripOnline SA, Odigeo and Tingo so you can book your Courtyard by Marriott Louisville Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Courtyard By Marriott Louisville Airport Hotel Louisville
- Louisville Marriott
- Louisville Courtyard