I've been to Selena's many times. The food is always very good. The service is a crap shoot. Our most recent visit was July 15. It was fairly early for a weeknight dinner and the place was not very crowded when we got there. Our waitress was fairly attentive to start, but as the evening went on we saw less and less of her. At one point I located a water pitcher myself and refilled glasses at our table. When it came time to get the check, one from our party had to go find her in the restaurant.
There are two signs that a restaurant has service issues: 1. When you have a 30 minute wait with empty tables and 2. When water glasses get to empty. There weren't enough people there last night for a wait, but the empty water glass thing was a real problem.
The food was outstanding. I had the New Orleans Medley, which I've had before. It was delicious. Very nice flavor with just enough of a kick. The Wife had the shrimp po-boy and enjoyed it (mostly just eating the shrimp from the sandwich roll). One from the other couple also had the Medley (and he loved it). The other had the gumbo and it was a hit, too.
This is a upper-mid scale restaurant with food that overachieves. The 4 of 5 rating is because of that fact. As a restaurant at that price point, however, service shouldn't be what you resign yourself to putting up with at Big Boy or Denny's. This needs to get fixed and it will be much more of a destination restaurant in Louisville's east end.
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