BELOW AVERAGE ITEMS: Our problems were with a maintenance issue and housekeeping staff. The tub drained VERY slowly...not pleasant to be standing in water over your ankles at the end of a shower. The issue was reported to housekeeping, but that's another story (see below). The sink was also somewhat slow to drain. On the two mornings we didn't leave early, housekeeping banged (did not knock quietly) on the door by 8:30. On the one day my son told them he would be leaving before 10, they failed to come back to the room at all. They did leave a note saying they were respecting our privacy and leaving a back of necessities, but there wasn't a bag outside the door. The next day, they removed all the dirty towels, but failed to leave any fresh ones. We had to go to the lobby for some.
ABOVE AVERAGE: Front desk staff was friendly and helpful. Great location that is convenient to a variety of restaurants and two large shopping areas. Also convenient to golf courses in Oldham County! Beds were ultra-comfortable as usual and public areas were clean, though a little dated. Wireless wi-fi was faster than typical.
JUST AVERAGE: Breakfast was average. Greek yogurt was a day out of date.
I explained our issues to the front manager before leaving. She seemed sincerely concerned and offered a discount or Hilton points. We took the Hilton points and felt she offered a fair compromise. That said, we probably won't return.