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“I wasn't too happy. We had booked two nights because of a...” 3 of 5 stars
Review of Ramada Plaza Louisville Hotel and Conference Center

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Ramada Plaza Louisville Hotel and Conference Center
3.0 of 5 Hotel   |   9700 Bluegrass Parkway, Louisville, KY 40299 (East Louisville)   |  
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Ranked #73 of 98 Hotels in Louisville
Sparta
2 reviews
“I wasn't too happy. We had booked two nights because of a...”
3 of 5 stars Reviewed November 20, 2013

I wasn't too happy. We had booked two nights because of a karate tournament and banquet at the convention center. We had reserved a pool side room. Our room was moved without notifying us. We were also not notified of the fact that the pool was closed for the entire month for renovations. I was not even notified of that fact when I checked in. I thought it was odd that I had a second floor room and was told I had been moved. My room key did not work, if was on walking back down to the desk to get this fixed that I passed signs saying the pool was closed for renovations until November 29. It looks like if a person went through the trouble of reserving a pool side room some time in advance of the stay, the business could have notified me that the pool would not be available. My son, and the rest of the kids on the tournament team, were not happy.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Ramada

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ted H, General Manager at Ramada Plaza Louisville Hotel and Conference Center, responded to this review, November 21, 2013
Good Morning,

Thanks for the notes about your stay, and we're sorry the pool was closed for renovation.
I am the new GM and just arrived recently. Email me the next time you are coming through Louisville, and I will provide one room on a comp basis, or discount, depending on the availability. tedhasbrouck@ltshospitality.com

Best Regards,
Ted Hasbrouck, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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488 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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English first
Galax, Virginia
Top Contributor
108 reviews 108 reviews
12 hotel reviews
Reviews in 48 cities Reviews in 48 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed November 7, 2013 via mobile

Not a place I'd stay again. Toilet seat was a different a size and shape thanthe toilet which meant that every time I sat down my butt was pinched. Not a great experience.

Damage to the sink and bathtub and toilet, decor is dated and unappealing, and the hotel was filled with Future Farmers of America (FFA) kids who were in town for their National Convention. I'm assuming that they were attracted by the low price but they made a mess wherever they went and I don't think they slept all night.

On a positive note, the bed was comfortable with generous pillows and nice blankets.

  • Stayed October 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ted H, General Manager at Ramada Plaza Louisville Hotel and Conference Center, responded to this review, November 8, 2013
Good Afternoon,

I am the new GM for tghe hotel, and have just arrived this week. We appreciate the feedback,
as it helps in our efforts to work to be the best in the Brand. Let me know the nextg time you are coming to the Derby City so we can meet!

Best Regards,
Ted Hasbrouck,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Plaza Louisville Hotel and Conference Center

Address: 9700 Bluegrass Parkway, Louisville, KY 40299
Phone Number:
Location: United States > Kentucky > Louisville > East Louisville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #73 of 98 Hotels in Louisville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Plaza Louisville Hotel and Conference Center 3*
Number of rooms: 383
Official Description (provided by the hotel):
The new Ramada Plaza Hotel Louisville features all new guest rooms, 32 inch HD TV's, Indoor Pool, Sauna, Fitness Center, Arcade, Gourmet Coffee Shop, Family Pizza Restaurant, Nightclub, Business Center, Free Airport Shuttle and has over 40,000 SF of banquet and Exhibition space. ... more   less 
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Also Known As:
Ramada Plaza Louisville Hotel Louisville

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