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“The Shinning!” 2 of 5 stars
Review of Ramada Plaza Louisville Hotel and Conference Center

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Ramada Plaza Louisville Hotel and Conference Center
3.0 of 5 Hotel   |   9700 Bluegrass Parkway, Louisville, KY 40299 (East Louisville)   |  
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Ranked #68 of 95 hotels in Louisville
1 review
“The Shinning!”
2 of 5 stars Reviewed July 16, 2012 via mobile

OooMG!! This place is so creepy! We got assigned it on hotwire.com and passes by it in the dark cuz we said, " No way can this Huge complex be a ramada inn... ". The hallways are a labrynth that look like a mirror trick of endless hallways. The middle of the hotel is a HUGE atrium the size of an auditorium with a creepy musty pool and young adults playing cards to rap music and shot and beer glasses on the table. This was at past midnight.... Not a place for kids or unarmed single travellers. My husband and i are both licensed conceal/carry firearm owners so we were just smiling in disbelief at it all, it was only for one night.
The accommodations were meh at best. New beds that were cumfy, but the carpets were nasty and the walls and ceilings made you cringe a little.
Highlights??... Nothing as advertised. No wifi, No breakfast. Never bothered with the dingy fitness center or questionable pool.

  • Stayed July 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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376 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Any
English first
Lexington, KY
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed June 25, 2012

I have stayed in this hotel on four occasions during the past six months due to it being the host site of several business conferences. I will NOT be staying again, even if it is the host site of a meeting. The four rooms I have stayed in are always below par in terms of cleanliness and furnishings, and service is the worst I have ever seen.

On my last stay, there were no sheets on one of the beds. I called the front desk upon arrival in the room at 3:00 and reported the issue. By 9:00 that evening I had called on two other occasions because we did not have them and it was time for bed. At the time of the last call, the same hotel clerk who took all the calls stated that housekeeping was gone for the day and he had no linens to give out. I politely suggested that he could send someone to the linen closet or pull the sheets from a bed in a room that was not being used, and the hotel clerk informed me that he was the ONLY person on staff in the hotel that evening and could not leave the desk! This location has at least two hundred guest units - the fact that there was only one person on staff (and not even a member of security present) is of great concern to me. I finally convinced him to allow me to enter another room and pull the sheets from the bed.

I stayed a total of three nights on my last stay, and the room was NEVER cleaned by housekeeping. When I called to report it that evening and request towels, the clerk asked why I hadn't just stolen clean towels from the maid's cart... When I said we had no toilet paper he offered directions to Walmart.

The shower curtain rod had been pulled out of the wall and was propped up on the top tile of the shower unit. The remaining hole was at least 12" in diameter. There was still trash in the garbage cans in the room that was not removed after the last guest left. I stay in hotels at least forty nights a year, and I have never seen anything like this in my life.

The meeting facilities are good and the staff in that area are friendly, but the lodging accommodations are horrible. I will say that others had a better experience - some of the rooms near the front desk had been renovated. I have never had the pleasure of staying in one of those...

Next time I will opt to stay at the Hyatt Place that is about a mile down the road - trust me, you'll want to do the same!

Room Tip: If you must stay here, request a renovated room near the front desk.
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  • Stayed May 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ky
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 21, 2012

We stayed at this Ramada Inn in the hopes that our children could go swimming. We reached the front desk and were told that the pool was not in operation. We had booked the reservation on Priceline and we were guaranteed a pool...but this was not the case. I asked if there was anything that they could do for us since we were really hoping to have a pool to swim in. They offered us a free breakfast for the next morning...which sounded fair enough.. When we went down to breakfast the next morning, the staff looked at us like we were crazy... and then we were escorted to the front desk to find out if they really could give us free breakfast. They also told us that their breakfast buffet had closed at 8:30 am and It was 8:40 am! I have never heard of breakfast ending at 8:30 am..thought that is when it starts!! To top it off.. most of the fitness equipment is in disrepair and we lost money in the washing machine, game room and vending machine and were told that we must call an 800 number to get our money back! The rooms are mediocre. The hotel smells bad and needs a lot of updating. My personal opinion is that when you have a lot of updating and things are not top notch..you make it better with high quality customer service.
The management does not seem willing to make things right. When you try to reach them..they are out to lunch or have stepped away. I would highly advise finding another place to stay! This hotel should be a one star!!

  • Stayed June 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peoria, Illinois
Top Contributor
69 reviews 69 reviews
12 hotel reviews
Reviews in 31 cities Reviews in 31 cities
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed June 14, 2012

We stopped here after spending 8 days in Tennessee. We just needed a clean place to stay to get a good night's sleep. This was our first stay in a Ramada and I was not impressed. The room was going to be $95 including tax. After having to move my sleeping family to another room in the middle of the night due to nonworking AC they lowered the rate to $69. After fighting to get to room one with a luggage rack at 1:30 in the morning to make the move at once, they credited the entire bill. I don't want anyone else to make the same mistake I made and stay there until they make some changes in that hotel. I am not sure that Ramada knows what kind of disrepair this hotel is in but I will make sure they know about our stay. I hope they do something about it because I will not stay there again and I doubt I will return to any Ramada. I incorrectly assumed going with a name brand hotel and having a high room rate like this hotel did it would provide a nice place to stay. I was incorrect.

Downside: Filthy, run down rooms, Carpeting needs to be replaced due to smell, stains. AC didn't work in hallways or our first room. Hotel is a maze for trying to get a luggage cart to a room and it ended up being impossible due to stairs. You can smell smoke in the hallways outside the non smoking rooms.

Upside: Good beds, nice lobby and public areas. Friendly, helpful staff.

Room Tip: Don't stay here.
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  • Stayed June 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newburgh, IN
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 13, 2012

As for the hotel, I wouldn't stay there! After making a walk-in reservation, I was given a key to my room. The room was very warm and the AC was cranked. I felt like Goldilocks as I could tell that someone had sat on the bed. LONG story short, someone tried to enter the room while I was in it. They had also been given a key to this room! Anyway, I gladly walked to the lobby and cancelled my reservation and stayed at the nearby Best Western which was great and only $10 more/night!

The conference center was fine and the service was prompt and courteous.

Stayed June 2012, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Top Contributor
71 reviews 71 reviews
13 hotel reviews
Reviews in 29 cities Reviews in 29 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed June 4, 2012

Stayed here overnight, just to break up a trip. It was sufficient for that. Booked on Priceline for rather cheap, so that helped a lot! There was nothing special. Complimentary breakfast would have been nice. Our room was supposedly non-smoking, but I don't think it was always like that. Could definitely smell smoke lingering. For a short nights sleep, it was ok, but if we were staying for much longer, would have been disappointing.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Top Contributor
70 reviews 70 reviews
35 hotel reviews
Reviews in 20 cities Reviews in 20 cities
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed May 22, 2012

I was really thankful to find this hotel at the price we paid still available for the night of the Ky Derby. But I must say they did not seem prepared for the high volume of people that was staying for the event. We had reserved a room w/2 double beds since we were traveling with another couple, yet they tried to give us a king and said they could give us a rollaway (twin). After a couple of chuckles we had to explain why this would not work to our clerk? After a lot of conversation and grumbling we were given a room key and sent on our way. Upon entering the room and startling two gentlemen to death we proceed back to the front desk and was told to wait as the clerk went to check out that situation. We were finally given another key and walked yet what seemed forever to our newest room. Room was standard and fairly clean and we were so exhausted we didn't really even look around. There was a coffee pot in the room but only decaf was left by the maid. I went to take a shower and all was well until I went to dry off and was horrified that the towel was stained badly although laundered it still makes me sick to my stomach! I have never had that happen to me in all my yrs of traveling but will always check my linens from now on!!! Overall from check in to check out it just was not a good experience, I would recommend look elsewhere if you .are not desperately needing a room.

  • Stayed May 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramada P, Assistant General manager at Ramada Plaza Louisville Hotel and Conference Center, responded to this review, May 30, 2012
Dear Robinnest1,

Thank you for taking the time to express you concerns with your stay at our property. Rest assured that we listen to what our guests are saying and take it very seriously. I have followed up with our staff to insure that this will not happen again. Again, I appreciate your time and look forward to providing your lodging needs in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Ramada Plaza Louisville Hotel and Conference Center

Address: 9700 Bluegrass Parkway, Louisville, KY 40299
Phone Number:
Location: United States > Kentucky > Louisville > East Louisville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #68 of 95 hotels in Louisville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Plaza Louisville Hotel and Conference Center 3*
Official Description (provided by the hotel):
The new Ramada Plaza Hotel Louisville features all new guest rooms, 32 inch HD TV's, Indoor Pool, Sauna, Fitness Center, Arcade, Gourmet Coffee Shop, Family Pizza Restaurant, Nightclub, Business Center, Free Airport Shuttle and has over 40,000 SF of banquet and Exhibition space. ... more   less 
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Also Known As:
Ramada Plaza Louisville Hotel Louisville

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