Booked for the Derby 8 months out. In the meantime they had a flood (a month ago) and closed the restaurant, pools, and other amenities with no guest warning or notice. Refused to refund us even though they could not offer ANYTHING that was advertised or promised when booking. STAY AWAY! Horrible customer service. We offered to pay the first night in order to cancel the next two nights.They refused.
- Official Description (provided by the hotel):
- Fern Valley Hotel & Conference Center in beautiful Louisville, Kentucky--where southern hospitality and modern facilities combine to create an atmosphere of comfort and luxury. Conveniently located off Interstate 65 near Louisville International Airport, The Kentucky Exposition Center/Kentucky Kingdom and Churchill Downs, and within close proximity to downtown's business district/convention facilities, the Fern Valley Hotel is one of Louisville's larger hotel and meeting spaces. Whether working or relaxing, you'll find our 406 guest rooms, 22,000 square-feet of flexible meeting space, on-site dining/lounge, indoor pool/whirlpool, and other recreational amenities provide all the amenities that matter most. ... more less
- Reservation Options:
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- Also Known As:
- Fern Valley Hotel Louisville