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“What Happened to the Previous Reviews?” 1 of 5 stars
Review of Fern Valley Hotel and Conference Center

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Fern Valley Hotel and Conference Center
3.0 of 5 Hotel   |   2715 Fern Valley Road, Louisville, KY 40213 (South Side)   |  
Hotel amenities
Ranked #87 of 97 Hotels in Louisville
Lebanon, Ohio
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
“What Happened to the Previous Reviews?”
1 of 5 stars Reviewed April 18, 2014

I wrote a review about this place about two years ago. This place was ranked terrible for front desk rudeness and dirty rooms. I even put pictures on the review that showed the moldy shower curtains, the cigarette burns on the sink, and the dna stains on the floor.

So I guess if enough people complain and give it a bad rating, they reset and get to start over again.

For the love of all that's holy, do not stay here.

Room Tip: Anywhere else but here!
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  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FernValleyH0tel2014, Manager at Fern Valley Hotel and Conference Center, responded to this review, April 22, 2014
Thank you for your feedback. New ownership/ management team has recently taken over the Hotel and we are currently renovating some of the rooms. Per your comments, we are not sure if you recently stayed with us but things are changing to the right direction. We would like to invite you to come back. Thank you again for your comments and have a nice day.
Best,
Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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40 reviews from our community

Traveler rating
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    6
    3
    8
    21
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9
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
illinois
Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed April 16, 2014

As a guest at this hotel for more than I decade, I have been a witness to its slow decline. As a holiday inn it was a very nice property. It has slid downhill ever since. On our most recent visit there was a shower faucet that would not shut off. A room phone that did not work. A fire alarm was pulled. A huge rave party in the hotel bar. A birthday party with a crowd of unsupervised children in the pool. A man running around in a purple leotard followed by the police. Possible prostitutes busted during the rave party. It took a argument at the counter to knock $35 of of 1 of our three rooms. The hotel management and or ownership have given up on this place. There was very few people staying there on a very busy weekend. I guess I know why.

  • Stayed April 2014, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FernValleyH0tel2014, Manager at Fern Valley Hotel and Conference Center, responded to this review, April 22, 2014
Dear guest,
Thank you for your feedback and thank you for being such a loyal guest for over 10 years. The Hotel just changed ownership / management team and we are in the process of making a lot of changes including renovations to guestrooms/ public space. We would like you to come back soon and see some of the current changes. Regarding the other concerns, please be assure that we wouldn't aloud any incidents like that happen at the hotel or if any, the police would be call immediately. Thank you again and have a wonderful day.
Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fern Valley Hotel and Conference Center

Address: 2715 Fern Valley Road, Louisville, KY 40213
Location: United States > Kentucky > Louisville > South Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #87 of 97 Hotels in Louisville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Fern Valley Hotel and Conference Center 3*
Number of rooms: 406
Official Description (provided by the hotel):
Fern Valley Hotel & Conference Center in beautiful Louisville, Kentucky--where southern hospitality and modern facilities combine to create an atmosphere of comfort and luxury. Conveniently located off Interstate 65 near Louisville International Airport, The Kentucky Exposition Center/Kentucky Kingdom and Churchill Downs, and within close proximity to downtown's business district/convention facilities, the Fern Valley Hotel is one of Louisville's larger hotel and meeting spaces. Whether working or relaxing, you'll find our 406 guest rooms, 22,000 square-feet of flexible meeting space, on-site dining/lounge, indoor pool/whirlpool, and other recreational amenities provide all the amenities that matter most. ... more   less 
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Also Known As:
Fern Valley Hotel Louisville

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