This was, by far, the worst hotel experience ever. And I didn't even go on the trip. From first contact, it has been mistake after mistake. Reservations were made, the promised email confirmation never arrived. A second call to confirm reservations and found that the reservations were not correct. Again, no email confirmation was sent. Arrival at the hotel...the reservations were still not correct. People in our party were sent to an already occupied room. The non-slip grips in one of the showers had been removed or worn off and one of our party slipped in the shower. The rooms were never cleaned, beds were not made and there were no fresh towels. The billing was done incorrectly, the rates we were charged were way too high and not as promised. Despite numerous calls, they still haven't completely fixed the issue. Management was difficult to get in contact with, the staff were rude and either unwilling or unable to help.
- Also Known As:
- Fern Valley Hotel
- Fern Valley Hotel Louisville
- Reservation Options:
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