I had a very brief one night stay here for business. It is an OK hotel, but there are too many other good options in the area to give it above a 3 star rating.

The location works well. You can see the airport from the higher floors and it is very accessible to I65. There are your usual assortments of fast-food and chain dining nearby.

The physical property is in great shape. The hotel is three years old and still feels crisp and new. Everything in my room was in good shape and arranged very well. The room itself was very clean.
Two minor complaints... 1. The climate control was not as nice as the rest of the room. There is a wall unit- however it isn't hooked up. All operations occur at the window unit. The "fan" feature didn't work, so the relatively loud unit just cycled on and off all night. I'm a heavy sleeper so it didn't really bother me too much, but I could see how it could cause some a problem. 2. The TV Cable was bizarre. There is a guide for channels, but it was inaccurate. The channel progression is something like 1, 2, 12-2, 12-34, I really didn't get it.

Breakfast was a great experience. The food itself was typical mediocre buffet food, but the service was outstanding. The attendent's name was Tilly, and she was awesome.

Overall, the customer service at the front desk was weak. I was made to feel like an inconvenience when I arrived just after 10PM. No greeting, no platinum recognition, no upgrades, nothing. I even had to confirm that my number was attached to reservation. I was hoping for an upgraded room (and even was willing to pay for it), but I was told there were only two types of rooms- "Kings and 2 beds".
Check out was almost the same experience, except for a manager who was witnessing the exchange and seemed to "get it" when it comes to customer service.

I've certainly stayed in a lot of worse places. With the right training and personnel this place could easily be better.

The building itself appears very new. Which would normally lead to a good stay, as at least in my opinion, the condition of the facility and guest rooms is a large portion of the experience. The exterior of the building was very good. The lobby, while a bit barren, was decent. The rooms were pretty nice as well, including a good sized flat screen TV, and good quality bed and bedding. From there it went a bit downhill.

The room had a faint cigarette smell, and I realized there were ashtrays and that they had given me a smoking room (despite having specifically booked non-smoking). Given, it seemed like a very busy period in the area, with most other hotels booked full (probably lucky to get a room at all). And I assume that smoking rooms are more common in this part of the country than I'm used to. But they at least could have informed me of what I was getting. Overall, front desk service was sufficient, although not particularly friendly.

The shower was only luke warm (too cold really) with the knob turned all the way to "hot". It seemed normal (sufficiently hot) the other 2 mornings I stayed at this hotel. But I would not expect a new facility to have hot water problems.

There was no remote control for the TV. I informed the front desk in the morning, and there was a remote when I got back to the room later in the day. But this one didn't work. The LED on the remote did not light at all when the buttons were pushed. So I suspect they gave me one with dead batteries. I was pretty busy with work most of my stay, so I basically gave up on getting a working remote. Not a huge deal really, but you would think the person would check that the device worked before leaving it.

You can have breakfast included with some packages. But I didn't get it for my government per diem rate. Breakfast is served in the attached restaurant. Its pricey if you don't have it included with your stay ($12). But being a buffet, I at least figured it would be a convenient, quick choice before having to run off to my work day. I was wrong, as I was left waiting to be seated for over 10 minutes (a manager-looking employee told me that someone would be there to help my "right away"). I decided to seat myself, and helped myself to the buffet. I asked the only server there for coffee (once she finally showed up), which did not arrive for over 20 minutes. When it arrived, it was much too hot to drink, and I really had to go to work. The server did not pay any more attention to me, so I had to hunt her down to pay for the meal. The whole experience was agonizingly slow, and pretty terrible really. The same restaurant is open for lunch and dinner, and looks like a modern, decent looking bar/grill type place. But if the dinner service is anything like the breakfast, I'd stay far away.

The hotel has a good location at least, very close to the airport and very close to the highway, and a decent number of restaurants. There is some air traffic during the night, due to around-the-clock operations by UPS (which as a huge presence here). But I actually didn't find the aircraft noise obtrusive, and it didn't wake me up at all. A short drive from here, you will see homes with bars over the windows and doors, which would lead me to believe that the area is not the safest place to be. Just something to keep in mind, as personal safety should always be a consideration.

To sum it up, overall the condition of the facility was good, and location is convenient. But the overall service and other quirks made from a pretty average, or even below-average stay. I'll likely try a different hotel the next time I have to be in the area.

The hotel was perfect for our New Year's Eve plans. The front desk staff was very nice and the rooms were clean. I was very disappointed in the way the clean staff behave. Check out is not till noon. Before 8:30 am housekeeping lightly knocked on our door and proceeded to walk in. Thankfully my husband had the bathroom door open. The house keeper apologized but still woke me up. An hour and a half later he almost entered our room again and told my husband the room needed cleaning. Finally at approximately 10:30 we loaded out belonging on a cart and house keeping entered the room while we were waiting in the elevator. I probably will not stay that this particular hotel again for that reason. There is a very nice Comfort Suites next door that doesn't have harassing housekeeping.

Very affordable and for a 3 star hotel, it certainly exceeded my expectations. My only complaint is that the bed was noisy, and if you are a light sleeper, you will probably wake up each time you roll over. It is also within walking distance of several nearby restaurants, which was a plus.