The front desk staff was friendly and welcoming. Of course, there is no free breakfast, because this is an old style HI. I did not expect one. They did not inform me of the breakfast buffet and the "kids eat free" program. I went to the lobby at 9:00 am on Sunday and learned about the deal. $9.95 per adult. Not bad. I checked out the buffet. They make custom omelets and waffles, which was a nice surprise, but the rest of the buffet was average at best.
The kids actually used the sofa sleeper. The sheets, pillow and blanket were provided, but the pillow had no pillow case. There were two broken springs on the sleeper. I ended up switching some of the springs around, so the broken ones were not adjacent to each other. This is not something that the housekeeping staff would easily notice.
I was in the lobby while my wife and grandkids were getting ready. There was bits of trash on the floor and the coffee area was a mess. Spilled coffee, packet wrappers, and trash.
The pool was small for a hotel this size. It was quite crowded for about an hour. Then some kids left and it was more comfortable.
I don't want to make it sound too bleak. Overall, it is a decent hotel. Nicely redone a few years ago. As a priority club member with AAA, the rate was under $100. Fair price.
- Official Description (provided by the hotel):
- We are currently undergoing a MAJOR updating/renovation so please excuse any inconvenience with construction that may occur. The Holiday Inn Hurstbourne I-64 East is located in the heart of Louisville's East End, just blocks away from shopping, several restaurants as well as business & industrial parks. Our hotel is 10 miles northeast of Louisville International Airport, the Churchill Downs/KY Derby Museum. The Holiday Inn Hurstbourne, I-64 East, offers full conference facilities for up to 800 people with 13 function rooms available. Catering and audio/visual offices are onsite to help with your function. Enjoy our Winner's Circle Restaurant & Lounge, featuring a menu laced with Kentucky fare. Special rates for RVIA, National Farm Machinery Show, Mid-America Truck Show, KY Derby, the Abbey Road Music Fest & National Street Rods! ... more less
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