We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“EdnChristine” 5 of 5 stars
Review of Holiday Inn Louisville East - Hurstbourne

Save Saved
You added Holiday Inn Louisville East - Hurstbourne to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Holiday Inn Louisville East - Hurstbourne
3.0 of 5 Hotel   |   1325 S. Hurstbourne Parkway 40222, Louisville, KY (East Louisville)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #61 of 95 hotels in Louisville
Fort Wayne, Indiana
1 review
“EdnChristine”
5 of 5 stars Reviewed September 17, 2013

We had a great time at this hotel. The rooms were clean and bright, staff were more than helpful, and the food was excellent. We found the hotel to be comfortable and we felt safe. We would stay again and I would recommend it.

Room Tip: Let the staff know your preferences when booking a room, and the hotel does an excellent job of prov...
See more room tips
  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David H, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review, November 12, 2013
Thank you EdnChristine for your recent review of our hotel. We are so happy you chose to stay with us and we can't wait to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

127 people have reviewed this hotel

Traveler rating
    27
    38
    28
    14
    20
See reviews for
24
13
7
46
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Any
English first
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 21, 2013 via mobile

I stayed here over the weekend while visiting family in the area. I really enjoyed my stay. The bed was comfy, the room was clean, and I felt safe. I was also surprised by how big the tv was in my room. It was nice to unwind before falling asleep. The check in was easy and pleasant and the check out was just as nice. When I'm in the area again I'll definitely stay again!!! Thanks!!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David H, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review, August 23, 2013
Thank you "Tina C" for sharing your great experience with us and your fellow TripAdvisor travelers. It means a lot to our staff to see that their hard work is recognized. We also hope that we'll have the opportunity to host you again in the near future. All the best to you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed August 19, 2013

We stayed at this hotel for a weekend in Louisville. The hotel is out of date, the rooms don't feel very clean. The whole vibe of the Lobby and Restaurant is that the Hotel seriously needs to be remodeled. The staff was friendly and courteous but I wouldn't stay there again. I stayed at this exact hotel maybe 6 years prior and everything seems exactly as it was.

Room Tip: My suggestion to choose a good room, would be to pick a different hotel.
See more room tips
  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David H, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review, August 20, 2013
We appreciate you taking the time "Rae46219" to share your feedback with us and your fellow travellers. While we are sincerely grateful for your recognition of our staff and service, we also respect your perceptions about some physical aspects of our hotel. We continually strive to maintain our hotel in a clean and comfortable fashion and in providing a good value for the money. We will utilize your feedback when formulating the future renovation. We wish you the best of travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed August 19, 2013 via mobile

We chose this hotel because my husband had stayed here pretty regularly a few years ago. Apparently, it has declined in a massive way over the last couple of years. The lobby and bar area appeared nice though so I let go of my initial assumption that it was sketchy. Big mistake! The first room we were given was a good size and the bedroom while obviously dated appeared acceptably clean. The bathroom was another story. The shower had some pretty nasty mold, the carpet at the transition was pulled back, and there was a pill on the floor. I'm freakish about cleanliness and I couldn't do it. Its one thing to be dated, its another to be dirty. We asked to be switched and offered to pay more for a renovated room. We were told they were all done at the same time and it didn't matter because those rooms weren't available. My husband swears the rooms on higher floors are nicer. The second room was right next door. Thankfully, it was mold free. A little mildew in the grout but nothing horrible. Unfortunately, there was hair everywhere - on the counters, floor, and tub. I gave up and just cleaned it myself. Had I been alone I would have left. They did comp us breakfast which was nice. The food was underwhelming but did the job and it was free. Overall, I was more than a little disappointed.

  • Stayed August 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David H, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review, August 20, 2013
Thank you "TNCathy" for letting us know about your recent stay. We are obviously disappointed to read of your observations and normally pride ourselves in providing consistently clean and comfortable accomodations. We are constantly monitoring the quality of cleanliness in our guestrooms and we are confident that this has been fully addressed this since you brought this to our attention. Thank you again and we wish you the best of travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Forest City, Iowa
Top Contributor
147 reviews 147 reviews
109 hotel reviews
Reviews in 74 cities Reviews in 74 cities
160 helpful votes 160 helpful votes
1 of 5 stars Reviewed August 18, 2013

We booked this room and confirmed a room with two beds as we were traveling with our two children. We arrived at the hotel and was told that our room that we had reserved was not available because housekeeping had not cleaned it. My wife and I both had just had eye surgery and advised the clerk that we needed a room with two beds. He said all he had was a room with a king bed and a pull out sofa sleeper. So we had no choice except to take this room. We get to the room and the sofa bed mattress had blood stains on it. I called the front desk and was told that no other room was available. So we all 4 pile into the king bed for a miserable nights sleep.

At breakfast the young lady who was the waitress was great. She was african american and I am sorry but I did not get her name. The only bright point of this stay was her great service. At check out the lady did not speak except to say "you are free to go" after seeing that we did not owe any money. I asked her if she was going to ask how our stay was? She then asked how it was. I explained the bloody mattress and lack of a room with two beds. She says "sorry, we will do better next time." Does this hotel really think that there will be a next time? This hotel has a total disregard for the guests comfort.

I would never stay at this property again and strongly advise any member of Tripadvisor to never stay here. I understand that sometimes problems can arise but hotels usually do a good job of fixing problems. This hotel showed a complete and total lack of regard for our family.

Room Tip: Choose a different hotel
See more room tips
  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David H, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review, August 20, 2013
We always respect travelers who take the time and effort to share feedback. For the benefit of all TripAdvisor travelers, we urge any travelers who have unresolved issues to contact a member of management while they are still in the hotel, as most issues can be resolved. Due to the anonymous nature of reviewers we cannot verify any reservation related information provided nor conduct the proper research to determine if and when we failed to execute our duties to our guests, particularly if we can't find a record of specifics mentioned in the review. We're not perfect, but we want to do our very best to meet guests' expectations. Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Wayne, Indiana
1 review
5 of 5 stars Reviewed July 26, 2013

Spent 7 days for an international meeting onsite. Staff were absolutely WONDERFUL -- friendly, professional, flexible, creative problem-solvers, positive attitude, quick to respond to questions/needs, very kind and helpful in every way! Felt very much at home there. Executive Chef Robert provides marvelous banquets. I would readily return to Holiday Inn Hurstbourne in the future!

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David H, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review, August 12, 2013
Thank you "SongBlue" for taking the time and effort to recognize our staff. We are very honored when one of our guests highlights these wonderful people who help make our hotel a home away from home for many travelers. And thank you in particular for recognizing our Executive Chef, Robert Coston and his team. Chef Robert has great culinary talent and he can also be a big teddy bear with our guests. Thank you again and we wish you the best of memorable travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 20, 2013

This hotel is everything and more, just off the Interstate it was quiet and easy to get to. The hotel itself is roomy, with their own wet bar and a wonderful restaurant. The staff were seconded to none and if you ant close to a restaurant then IHOP is right next door.

Room Tip: I believe that every room would be a great room here
See more room tips
  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David H, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review, July 23, 2013
Thank you "Kevin" for your wonderful critique of our property and staff. It is always wonderful for our team to read such flattering remarks about our staff and efforts to provide a memorable experience for our guests. We thank you again and hope to see you when your travels take you back down to Louisville from Canada.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Holiday Inn Louisville East - Hurstbourne? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Louisville East - Hurstbourne

Address: 1325 S. Hurstbourne Parkway 40222, Louisville, KY
Phone Number:
Location: United States > Kentucky > Louisville > East Louisville
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #61 of 95 hotels in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Louisville East - Hurstbourne 3*
Official Description (provided by the hotel):
Holiday Inn Hurstbourne I-64 East, a Louisville hotel, truly is... A different kind of Holiday! The Holiday Inn Hurstbourne I-64 East is located in the heart of Louisville's East End, just blocks away from shopping, several restaurants as well as business & industrial parks. Our hotel is 10 miles northeast of Louisville International Airport, the Churchill Downs/KY Derby Museum. The Holiday Inn Hurstbourne, I-64 East, offers full conference facilities for up to 800 people with 13 function rooms available. Catering and audio/visual offices are onsite to help with your function. Enjoy our Winner's Circle Restaurant & Lounge, featuring a menu laced with Kentucky fare. Special rates for RVIA, National Farm Machinery Show, Mid-America Truck Show, KY Derby, the Abbey Road Music Fest & National Street Rods! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Priceline, Booking.com, Orbitz, Travelocity, Tingo, BookIt.com, BookingOdigeoWL, Hotels.com, Agoda, Expedia, Venere and Otel so you can book your Holiday Inn Louisville East - Hurstbourne reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Holiday Inn Louisville East - Hurstbourne, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.