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“Good location, clean rooms, hot stuffy halls and elevators” 4 of 5 stars
Review of Galt House Hotel

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Galt House Hotel
3.5 of 5 Hotel   |   140 North Fourth Street, Louisville, KY 40202   |  
Hotel amenities
Ranked #27 of 98 Hotels in Louisville
South Bend, Indiana
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
“Good location, clean rooms, hot stuffy halls and elevators”
4 of 5 stars Reviewed August 20, 2014

I stayed at the Galt House for a Pampered Chef conference in July 2014. Location was good..withi walking distance to the conference center. The room was clean, beautiful view. But the temp in the halls and the elevator was stifling. It was frustrating to shower and get all freshened up and then by the time you got on the elevator and downstairs, you needed another shower. The parking garage was confusing, imho. We did not use the walkway to the conference center as we heard that was even more humid. Staff was friendly.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda C, Public Relations Manager at Galt House Hotel, responded to this review, August 26, 2014
Thank you for staying with us and taking time to write a review on TripAdvisor, we've noted the improvements we need to make and hope that you find it much improved upon your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,806 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (493)
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English first
Granville, Ohio
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 20, 2014

The good:
The location is great, right downtown.
Service was good.
Food in the restaurants was also very good.

The bad;
Housekeeping left a lot to be desired. The carpets in the room were very dirty. I couldn't tell if it was just housekeeping or they were just badly stained and soiled from use.


I have stayed here before and had much nicer rooms.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda C, Public Relations Manager at Galt House Hotel, responded to this review, August 26, 2014
Thank you for your review. We've taken note of the issues you encountered and we are always striving for improvement.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 20, 2014

My daughter and I stayed here in August for the Katy Perry concert. The hotel is connected to the KFC Yum Center. This being said, we stayed here out of sheer convenience and the fact that we got a great price via an Express Deal on Priceline.The hotel is older, but the main public areas are clean and in good shape. There was a long line to check-in, but it moved quickly. The front desk staff was very pleasant and efficient. We did not have any issues with the elevators, like others in the reviews mentioned. Our room was in the suite tower, which is supposedly nicer and more newly renovated. As for the "newly renovated" part, I'd take that with a grain of salt. This is not a luxury hotel...maybe a 3.5 star at best. The decor was older looking and not modern. Very old-looking lamps and a big armoire that the flat screen TV was housed in. Perhaps this hotel is going for the antique look, but to me it just looked outdated and somewhat shabby. I prefer sleek and modern, so maybe this is personal preference. We had double beds and there were many tiny hairs on one of them (gross) and on the pillows of the other bed were long hairs. Pretty sure the sheets hadn't been changed. I called the front desk pronto and they changed the sheets. I always check the beds at hotels and the fact that both beds had random hairs in them totally grossed us out. No signs of bed bugs. Anyway, once the sheets had been changed, it was fine. Luckily, our room was tucked away in a corner off the main hallway, so it was much quieter than others we passed. We had brunch at the revolving restaurant on the top floor, Rivue, the next morning. For $27 per person it was ridiculously overpriced and the food was not worth it. Service was good, but food and choices were not great. Especially for that kind of money. All in all, I would stay here again (for one night) only if I were going to an event at the Yum Center and was able to get a great deal. Otherwise, I'll be back to my standbys of Marriott or Hilton.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda C, Public Relations Manager at Galt House Hotel, responded to this review, August 26, 2014
Our best customers are the ones who offer us feedback that we can improve upon. We've taken note of the issues you encountered and we are always striving for improvement. Thank you for taking time to share about your stay at the Galt House.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 20, 2014

My husband and I stayed one night here after attending a concert in Louisville. The front desk was friendly and ran smoothly at a time of heavy check-ins. Parking is fairly easy in the hotel's garage, and we barely had to be outside when going from our car to the hotel (which was nice because of the rain). The hotel actually adjoins the KFC Yum! Center, which is the concert venue we visited. This is the perfect place to stay if you are going to an event at that facility. The interior of the hotel is gorgeous, full of chandeliers, mirrors and rich tiles and carpets. Very clean. The elevators are plentiful and fast, and there are also escalators in the lower levels. Bedding was comfortable, and the room was very clean. There is also a very nice conservatory, which houses a restaurant and a bar. Food was good and service was excellent. We will stay here again!

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda C, Public Relations Manager at Galt House Hotel, responded to this review, August 27, 2014
Thank you so much for your review! We love to hear that our guests enjoyed their stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Iowa City, Iowa
Contributor
19 reviews 19 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 19, 2014

Classic hotel in downtown Louisville ideally situated close to interstate. Convenient parking. One block from convention center. Walking distance to great restaurants, museums, Ohio Riverfront, parks. Several options for dining in the hotel. Above all, friendly professional staff who genuinely care about their guests!

Room Tip: We requested high floor and received room on 21st floor, which was fairly quiet. Our room had beaut...
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  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda C, Public Relations Manager at Galt House Hotel, responded to this review, August 27, 2014
We are so pleased to hear that your stay went well under our roof and look forward to seeing you again soon! we definitely pride ourselves with friendly and a professional staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prestonsburg, Kentucky
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 19, 2014

We stayed at the Galt House in August 2014. The hotel has a lot of charm and elegance. Our room was spacious and beyond my expectations and it was super clean. The only downfall was the check in wait. I had to wait 35 mins to check in granted this wasn't the hotels fault I understand that they were working as hard and quickly as possible. A chartered bus had just pulled in and there were many things going on in Louisville the State Fair, Katy Perry was at the Yumm Center for a sold out concert and also there was a wedding going on. But the staff was still friendly and smiling away. Also one negative was having to pay for parking.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda C, Public Relations Manager at Galt House Hotel, responded to this review, August 27, 2014
Thank you for your review! We've taken note of the issues you encountered and we are always striving for improvement. We look forward to having the opportunity to host you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MOGADORE
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 19, 2014

Stayed here because we were going to an event at the KFC Yum Center. It was convenient but had a couple of bad experiences. One with the Café located in the hotel. We had to leave without ever receiving our food because the wait was not good. The other was with guest staying on our floor apparently they thought they were in Denver. There was a security office sent to our floor several times but they could not find the culprits smoking!

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda C, Public Relations Manager at Galt House Hotel, responded to this review, August 27, 2014
We're sorry to hear that and apologize. We hope that you'll give us another chance someday. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Galt House Hotel

Address: 140 North Fourth Street, Louisville, KY 40202
Location: United States > Kentucky > Louisville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Louisville
#21 Business Hotel in Louisville
#23 Romantic Hotel in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Galt House Hotel 3.5*
Number of rooms: 1300
Official Description (provided by the hotel):
Galt House Hotel, the Heart of Louisville, boasts 1,290 guest rooms and suites, 128,000 square-feet of convention space and more than 50 meeting rooms. Galt House Hotel features six full-service restaurants and lounges, including RIVUE, a 25th floor revolving restaurant with amazing cuisine, as well as the Rooftop Garden and Terrace, Club 360° Fitness Center and the three-story Conservatory that connects the two towers over 4th Street. It is connected to the KFC Yum! Center and the Kentucky International Convention Center, and within walking distance of Fourth Street Live! entertainment district, the Muhammad Ali Center, Kentucky Science Center, Kentucky Center for the Arts, Louisville Slugger Factory and Museum and Frazier History Museum. It is also within walking distance of unique shops and restaurants. ... more   less 
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Also Known As:
Galt House Hotel Louisville
Galt Hotel Louisville
The Galt House Hotel
Galt House Hotel And Suites
Galt House Louisville Ky

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