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“Weekend Stay "Ok" at the Galt House Hotel & Suites” 4 of 5 stars
Review of Galt House Hotel

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Galt House Hotel
3.5 of 5 Hotel   |   140 North Fourth Street, Louisville, KY 40202   |  
Hotel amenities
Ranked #27 of 97 Hotels in Louisville
Chicago, Illinois
Top Contributor
60 reviews 60 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
45 helpful votes 45 helpful votes
“Weekend Stay "Ok" at the Galt House Hotel & Suites”
4 of 5 stars Reviewed July 21, 2014

My husband, 9 month old son and I just returned from a weekend-long stay at the Galt House Hotel & Suites in downtown Louisville. We chose the hotel as we were attending a wedding and the Galt House Waterford Room was hosting the reception and we wanted proximity / ease with our young son. I love detailed reviews, so here are our impressions after the stay.

Location: Excellent location - if I was rating on location, this would be a 5-star hotel. Great views of the Ohio River, and VERY close to downtown areas for entertainment and dining. Across the street from the Yum! Center, and just blocks (~5-6) from the Evan Williams Experience, the Science Center (for Children) and the Louisville Slugger Museum, there are many choices for entertainment / sightseeing within walking proximity (there is also a free Trolley that stops right at the corner of 4th St & Main at the hotel if you'd rather ride to these destinations). We also didn't have any trouble finding restaurants / bars also within great proximity (within 2-5 blocks).

Accommodations: We stayed in the Suites Tower in an Executive Suite and I did LOVE how much room was afforded, especially traveling with our little guy who loves to crawl around (and needs to do so in order to get enough exercise!) The suite had living room area with dining table and small "bar" complete with fridge which was separated from the bedroom by a small hall (leading to a bathroom) and doors for privacy. We set up our Pack n' Play (Note: hotel has some available for no charge if you request at the desk - we brought our own as we drove and had room / wanted familiarity for our son) in the median area near the bathroom and the two doors separating from the living room & the bedroom allowed for him to be minimally disturbed by both the hallway area and my husband and I for naps, etc. The negative: rooms are dated and the carpet wasn't very clean (I noted staining in several areas, confetti from prior guests and even what appeared to be a cinnamon toast crunch cereal piece on the floor in the corner - not from us on all accounts). The windows in the bedroom offered a limited view of the river, but looked like they hadn't been cleaned from prior occupants in the room either with big hand prints and what appeared to be a forehead print (again, not from us as I noticed these prints right away upon drawing back the curtains to show my son the view). To me, the details are important, especially for cleanliness so these "negatives" really gave me an "average" impression of the room. I think I would be more "okay" with some of these items if we weren't paying $139 / night (and that was the group rate). Plus, when you add on the $5 fee for the fitness center and the $15 / night for parking, I really felt let down by the quality of the stay for the price we paid to stay at this hotel.

Food: I did enjoy the Rivue restaurant for brunch (great meal - so many choices), but service was slow / lacking. We also had the pizza & sandwiches at the Conservatory level Thelma's restaurant (both were excellent!) but I did think it was a little pricey for a drink and a mini pizza at $10. However, it was convenient and really very good pizza. Dinner at the reception was excellent as well and service was fantastic at the reception; looks like a very well-run operation as a guest (I can't speak to the experience as working directly with the hotel on the reception).

Extras: The 3rd floor conservatory is a great place to relax / enjoy the view. There is a bar area that hosts a fish tank as the bar - my son loved looking at the fish through the glass. All the hotel staff that we talked to / encountered were very nice / helpful. The concierge desk has hotel partner "Discounts" so be sure to stop by if you are planning to go to the zoo or the Slugger Museum especially.

OVERALL: I would stay again at this hotel for the location if I'm ever in Louisville again. However, for the price, I was expecting a little bit "more" out of the stay and having to pay parking and for the gym on top of the room price seems silly to me. I think it leaves a negative impression on guests to have to pay for these "extras" that are usually included in the cost of the room. It also gives the guests the impression of "nickel & diming" if you charge only $5 for the gym; just include that cost in the room price and let guests have access to the gym like other hotels that are in your "caliber" level of moderate to luxury stay ranges.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda C, Public Relations Manager at Galt House Hotel, responded to this review, September 4, 2014
We appreciate your review and have noted the criticism. Our best customers tell us how we can improve. We look forward to having the opportunity to host you again soon.
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1,767 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (479)
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English first
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed July 21, 2014

We stayed on a Sunday night for Forecastle fest, which its right next to. Our room was clean, tidy and spacious. The beds were quite comfy but the pillows were not. Wifi was free and strong throughout hotel. It lacks personality for sure but downtown location is good, and it has everything you need.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda C, Public Relations Manager at Galt House Hotel, responded to this review, September 4, 2014
We appreciate your review and have noted the criticism. Our best customers tell us how we can improve. We look forward to having the opportunity to host you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hawesville, KY
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 21, 2014

Of all the hotels I have stayed for business or personal, the Galt House is by far the best overall experience. From the Club 360 work-out facility, the adjoining restaurants, the area attractions within walking distance, there are no other hotels that can offer the same experience at a decent rate. It's no wonder the Galt House stays booked often. My only advice is to call months in advance for your reservations.

Room Tip: Make reservations well in advance of your stay.
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  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda C, Public Relations Manager at Galt House Hotel, responded to this review, August 29, 2014
Thank you so much for the great review and for singing our praises!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham
1 review
2 of 5 stars Reviewed July 21, 2014

This dated hotel charges today's luxury prices for a massive convention-style hotel that hasn't been luxury in quite some time. While the bathrooms and the public areas were clean, and the rooms decently clean, their attempts to save insurance and utility money by closing off windows led to stuffy, dusty, and moldy rooms. The HVAC of the building was designed to have some outside ventilation and their arbitrary closing off led to poor air quality and very hot hallways. slow elevators, inaccurate reservations, and terse check-in rounds out the reasons i'll look elsewhere when in louisville for business or pleasure.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda C, Public Relations Manager at Galt House Hotel, responded to this review, August 26, 2014
Thank you for your review. We've taken note of the issues you encountered and we are always striving for improvement.We apologize and hope that you'll give us another chance someday.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 21, 2014

We were a bit worried after reading some not so good reviews but 12 of us stayed here for a bachelor party and had no issues. While the rooms and beds were not extraordinary, we didn't have any issues. The staff was friendly, the rooms were decent, and we had a great time.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda C, Public Relations Manager at Galt House Hotel, responded to this review, September 1, 2014
Thank you for your review of your stay with us, we look forward to hosting you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
1 review
3 of 5 stars Reviewed July 21, 2014

The hotel was very clean and in a great location, however we thought the room was overpriced for the noise level. Between the elevator, ice maker and people shouting in the hallway it was difficult to get a good night's sleep. Not sure if we will be back.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda C, Public Relations Manager at Galt House Hotel, responded to this review, September 4, 2014
We appreciate your review and have noted the criticism. Our best customers tell us how we can improve. We apologize for the noise and hope we have the opportunity to host you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, Kentucky, United States
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
5 of 5 stars Reviewed July 21, 2014

The location of the Galt House is superb. Close to Fourth Street Live and several nice restaurants. The room was very clean, and comfortable. Nice linens and the room updated and modern (maintenance wise). We had one minor problem with the room and it was quickly resolved to our satisfaction with complete professionalism. The Galt House is definitely our hotel of choice for Louisville weekends!!!

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda C, Public Relations Manager at Galt House Hotel, responded to this review, September 10, 2014
Thank you for the great review of your stay with us, we look forward to hosting you again soon. Our location is great!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Galt House Hotel

Address: 140 North Fourth Street, Louisville, KY 40202
Location: United States > Kentucky > Louisville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Louisville
#20 Business Hotel in Louisville
#23 Romantic Hotel in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Galt House Hotel 3.5*
Number of rooms: 1300
Official Description (provided by the hotel):
Galt House Hotel, the Heart of Louisville, boasts 1,290 guest rooms and suites, 128,000 square-feet of convention space and more than 50 meeting rooms. Galt House Hotel features six full-service restaurants and lounges, including RIVUE, a 25th floor revolving restaurant with amazing cuisine, as well as the Rooftop Garden and Terrace, Club 360° Fitness Center and the three-story Conservatory that connects the two towers over 4th Street. It is connected to the KFC Yum! Center and the Kentucky International Convention Center, and within walking distance of Fourth Street Live! entertainment district, the Muhammad Ali Center, Kentucky Science Center, Kentucky Center for the Arts, Louisville Slugger Factory and Museum and Frazier History Museum. It is also within walking distance of unique shops and restaurants. ... more   less 
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Also Known As:
Galt House Hotel Louisville
Galt Hotel Louisville
The Galt House Hotel
Galt House Hotel And Suites
Galt House Louisville Ky

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