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“Great room, average facility” 4 of 5 stars
Review of Crowne Plaza Hotel Louisville-Airport KY Expo Center

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Crowne Plaza Hotel Louisville-Airport KY Expo Center
3.5 of 5 Hotel   |   830 Phillips Lane, Louisville, KY 40209 (Fairgrounds)   |  
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Ranked #33 of 97 Hotels in Louisville
GreenLeadersBronze level
Nashville, Tennessee
Top Contributor
147 reviews 147 reviews
31 hotel reviews
Reviews in 40 cities Reviews in 40 cities
77 helpful votes 77 helpful votes
“Great room, average facility”
4 of 5 stars Reviewed July 14, 2014

This is one of the best airport area hotels in Louisville. That being said, the facility itself fell short of the expectations I have for a Crowne Plaza. The pros: Modern, comfortable room furnishings, a good firm mattress, good pillows, free parking, good shower water pressure, high end toiletries and a soothing relaxation aromatherapy "Sleep Tight" kit. This included a face lotion, room spray and leg/foot cream all with relaxing aromatherapy scent. That was a really nice touch. There is a wet bar separate from the bathroom sink, another great touch (especially for party-oriented stays like Derby and Lebowski Fest). There's a big indoor/outdoor pool (although we didn't use it, it looked clean and pretty). There is an expedited check-in line for IHG members. Free wifi in room but we had some trouble with it.

The downsides: no safe in the room, no hot tub at the pool, no more free water for IHG members below Gold level (not the individual hotel's fault). The room has blackout curtains but there is so much light generated from these little LED lights on the light switch panels that we had to cover them to sleep. We also had to stuff towels under the doors to keep the light out. The hotel's claim of being "green" seems a bit ingenuous as the only green steps we saw were the "keep your towels to use again" sign and the energy-conserving light switches. There was no in-room recycling container.

This was also not the cleanest hotel. There were coffee stains on the counter of the mini bar when we checked in to our room. There were also dried-liquid stains on the pleather ottoman (gross).

Forget the bar - there is no cocktail list and the bartender that served me only knew the basics about bourbon and mixing anything beyond the basics. The wine list is average. I recommend you bring your own alcohol for your wet bar in your room. Also bring a cooler unless you want to pay $20/day to rent a mini fridge.

For the price, the room is pretty nice and comfortable with a few modifications. If you need to stay in the airport area, this is a good choice. BYOB.

Room Tip: Ask for a room on the far side from I-65.
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Green Features: Weak claim - Just masquerading for cost-saving measures.
  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, July 16, 2014
Dear Maggers
I greatly appreciate your review. I am glad that you liked our room furnishings, mattress, pillows, free parking, good shower water pressure, an our aromatherapy "Sleep Tight" kit.
I would like apologize for the inconvenience you have experienced during your stay.
We greatly appreciate the opportunity to learn from your inputs. Thank you for your business and we hope to see you soon.

Sincerely,
John Shake, GM
jshake@cplouisville.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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300 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • German first
  • Any
English first
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 14, 2014

We visited kentucky for my birthday..and we absolutely loved the exceptional customer service of all the staff here. Everything was great. The pool was very clean and nice.. the shuttle service is awesome to the park across the street. Would highly recommend this hotel and if I ever come back would definitely stay here again.

Stayed July 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, July 15, 2014
Dear Bamagirl2323,
Happy Birthday! We are so glad you chose the Crowne Plaza Louisville and Kentucky, to celebrate your birthday we hope that you have a wonderful time.. Thank you for the great comments regarding out hotel and team.. We look forward to seeing you again!

Sincerely,
John Shake, GM
jshake@cplouisville.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 13, 2014

Our stay at your establishment for a convention was vey nice. From check in, meetings, staff members from front desk, cleaning crew, dining room and check out were extremely helpful, knowledgeable and professional. The rooms were large with nicely appointed bathrooms, comfortable beds and large pillows. One thing that I would like to make a comment on; rooms on the first floor- please replace the shutters with black out curtains- light comes through the shutters all night and makes it almost impossible to sleep. We should have asked to be moved but thought rooms might be at a premium this weekend- so we went with very little restful sleep. If I were to stay here again I would request a room not on the first floor, I would highly recommend this airport hotel.

Room Tip: Do not stay on the first floor. Rooms are large, beds are comfortable and bathrooms are very nice.
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  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, July 14, 2014
Dear J T F,
Thank you for the wonderful review of the Crowne Plaza Louisville and the great rating, we are so pleased that you found our team to be so helpful and that your room and bed were comfortable. We do hope that you return again soon.

Sincerely,
John Shake, GM
jshake@cplouisville.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 12, 2014

We planned a 3 day stay for my daughters birthday. Upon arriving we were greeted with great helpful staff that went out of their way to accomidate to our requests. Everything that I requested was delivered. Clean and very elegant. Adam at the front desk is Amazing and very helpful. Thanks so much for making our visit memorable.

Stayed July 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, July 14, 2014
Thank you so much for choosing the Crowne Plaza Louisville for your daughter's birthday, I do wish her the happiest of days! I am so glad that you found our team to be helpful and that they were able to accommodate your requests. I will defiantly pass on the kudos to Adam!
Thank you again

Warm Regards,
John Shake, GM
jshake@cplouisville.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 11, 2014

My stay at the Crown Plaza reminded me why I steer more towards Marriott hotels. To start the hotel is noisy. Could hear the conversation from the room next to me, the hallway noise well into the night. Went to the front desk to get change, was told they cannot give out change...go to the restaurant. When I went to the restaurant and asked for change, the guy behind the counter rolled his eyes. Went to the gift shop, but they don't sell soda and you can't charge an item to the room. My first and last stay at this property.

Room Tip: Stay at another hotel.
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  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, July 12, 2014
Thank you for sharing your comments about your recent stay with us. We are disappointed to read that our staff was not courteous and professional as they should have been and can assure you that it is not indicative of the very high level of service for which we offer all guests. We apologize for your experience and we greatly appreciate your review which is always welcome and helpful to us.

We hope you will allow us a future opportunity to welcome you again.

Sincerely,
John Shake, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spring Lake, New Jersey
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 22 cities Reviews in 22 cities
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed July 11, 2014

Called Front Desk Renee Kilburn told us that it is a convention hotel and the music goes all night long and one band starts at 11:30 at night- that we should expect it since it is a convention hotel- She also clamed its just too bad - Renee Kilburn refused to provide us the corporate address for complaints- she also stated that we could not talk to a general manager in the morning for he is out of the country. We actual asked when making the reservation if it was a quiet hotel and could we please be situated in a quiet part. Everything here is very price. The second time we called down - we again said to Renee I cannot believe you would refuse to give us the corporate address - she told me I was be antagonistic and if she must she would google it- She also said her security walked the hotel and their was no loud music- yet we cant hear our TV because of it- Drunks are running in the hallways late at night- -Cut our stay short

Room Tip: Find another hotel we asked for a quiet room and it is ridiculous loud with a not so nice hotel mana...
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  • Stayed July 2014, traveled with family
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, July 12, 2014
We appreciate your candid feedback from your stay at the Crowne Plaza Louisville. While we never want to hear that someone's stay is less than perfect, we always appreciate the opportunity to hear from our guests on what we can do to improve our services. I will be following up with our team as to what happened on this day, as this is not the norm. Please accept our apologies that we were not able to exceed your expectations.
If you would like to discuss with me further, please feel free to contact me at
jshake@cplouisville.com

Sincerely,
John Shake, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palestine
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 11, 2014

The biggest things that counted against this hotel were (1) that there was no pool and (2) that the a/c could've been much colder for the middle of summer heat. It took quite a while for the room to cool off. We arrived at 9:30 that night and the room had been pre-paid for over a week, so it would certainly not have been expecting too much for them to have turned on the a/c prior to our arrival! But the room was clean and the bed was comfy. Just not a great location for things to do and especially with no pool...It wouldn't be ideal for an extended stay.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, July 12, 2014
Dear Amber,
Thank you for taking the time to send in your comments, We are so sorry that you got the impression that the hotel does not have a pool, our pool is located in the center of the hotel and is open from 10 AM until 10 PM. We do hope that you will return again so that you may make use of the amenities that we provide.

Sincerely,
John Shake, GM
jshake@cplouisville.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Louisville-Airport KY Expo Center

Address: 830 Phillips Lane, Louisville, KY 40209
Phone Number:
Location: United States > Kentucky > Louisville > Fairgrounds , South Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Louisville
#21 Romantic Hotel in Louisville
#24 Business Hotel in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Louisville-Airport KY Expo Center 3.5*
Number of rooms: 588
Official Description (provided by the hotel):
Discover the meaning of old-fashioned Southern hospitality at Crowne Plaza Louisville. We re located in the heart of Louisville, just minutes from the Louisville International Airport and major attractions like Six Flags Kentucky Kingdom, the Louisville Zoo, and the Kentucky Exposition Center. Take advantage of complimentary shuttle service. In true Southern style, we provide all guests with free rides to the airport and any destinations located within a three-mile radius of the hotel. Experience the difference a little extra space can make in our stylish guest rooms or magnificent suites. Featuring amenities like free high-speed wired and wireless Internet, well-lit, generously-sized work desks, flat-screen televisions, in-room movies, and coffeemakers, they're the perfect place to work or relax. With 28 meeting rooms and an incredible 55,000 square feet of flexible space, Crowne Plaza truly is The Place to Meet. Hold business conferences, wedding receptions, and social events in our world-class facilities. Cool off in the indoor/outdoor pool, or work out in our fitness center. Take care of tasks quickly by visiting the on site business center. Visit the Blue Horse to sip a night cap or have a hearty meal. Get a good night s sleep, get to Louisville s favorites hot spots, and get some assistance from your meetings director to make that on site business or social event a success all at Crowne Plaza Louisville. ... more   less 
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Also Known As:
Crowne Plaza Hotel Louisville-Airport Ky Expo Louisville

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