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“Good experience. ” 4 of 5 stars
Review of Crowne Plaza Hotel Louisville-Airport KY Expo Center

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Crowne Plaza Hotel Louisville-Airport KY Expo Center
3.5 of 5 Hotel   |   830 Phillips Lane, Louisville, KY 40209 (Fairgrounds)   |  
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Ranked #35 of 98 Hotels in Louisville
GreenLeadersBronze level
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Good experience. ”
4 of 5 stars Reviewed April 12, 2014

I was at the hotel for a conference. Room was clean and was maintained well during our stay. Everything was just as we expected. Layout was good. The hotel is huge and can accommodate large numbers of guests and they seem to do it well. Would stay here again.

Stayed March 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, April 17, 2014
Dear Kateena01,
Thank you for taking the time to send in your review of the Crowne Plaza Louisville, it is always a pleasure to hear that our guest found everything just as they expected, we do hope that you will return again for a well deserved vacation or another conference.

Warm Regards,
John Shake, GM
jshake@cplouisville.com
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312 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • German first
  • Any
English first
Clinton, Iowa
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed March 30, 2014 via mobile

Where to start.... upon arrival we were given a first floor room right next to the elevator. I asked for a different room and they told me no as nothing was available. We have our 6 month old and normally he sleeps through the night but people are so noisy none of us can sleep. The fan is broke so i have to keep switching the heat and air to keep some white noise in the room. I called the front desk last night and they said they didnt like my attitude. After having a wreck of a time in the Blue Horse resturant ( no water or silverware brought during the meal and burnt food) We ordered room service only to find out you have to pay 21% tip. The gutters arent clean so the rain from this morning hit the cement in droves and made even more noise. Its 12:29 am when im writing this. No sleep because of the hallway noise. We had cancelled our reservation downtown to be closer to the expo center, i regret that now. Just book somewhere else. There are many better options.

  • Stayed March 2014
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, April 2, 2014
Dear Stacy O,
Thank you so much for contacting us regarding your recent stay and please accept my apologies for all the issues you faced during your recent stay, I know that our team has been in touch with you and hope that we were able to give you a satisfactory resolution to the issues. We do hope that you will return again soon.

Sincerely
John Shake, GM
jshake@cplousiville.com
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indiana
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 28, 2014

This is a very large and very beautiful hotel. There was a large contingent of sixth-graders in the hotel for a program the night we were there, but we were placed on a high floor and did not experience any bad behavior or noise. There is a nice pool inside an atrium with a lifeguard on duty. Airport shuttle (24 hours) is 5-10 minutes to the terminal. When we returned the shuttle was there 10 minutes after my call. There was a problem with my reservation not being in the system, but it was quickly rectified by the manager on duty who simply matched the terms of my confirmation email.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, March 29, 2014
Dear Travelcop24,
Thank you for your great comments regarding the Crowne Plaza Louisville, we are so glad that you were able to take advantage of our shuttle service and enjoyed the pool. We are very sorry that there were problems with your reservations originally and very please our MOD was able to rectify the situation. We look forward to you returning,

Warm Regards,
John Shake, GM
jshake@cplouisville.com
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Sao Paulo, SP
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 27, 2014

Good place to stay.
Very well located for a short business trip. I was in town for a show at Kentucky Exhibition Center. That´s great. Walking distance from the hotel.

I was not very pleasant with the breakfast. There is no option for those that are not used with American breakfast style. No breads and better for instance.
I also missed the refrigerator at the room.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
213paul_S213, Executive Chef at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, March 28, 2014
Good Day Mr. Jose_Tranjan
Thank you for your recent comments about the Blue Horse Restaurant,
I’m sorry that we did not meet your expectations, we use all comment to try better out self
Thank you again paul
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Skokie, Illinois
Top Contributor
71 reviews 71 reviews
15 hotel reviews
Reviews in 32 cities Reviews in 32 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed March 26, 2014

We stayed here before and happily booked again. We were in a room about 5 from the elevator and couldn't hear that noise, however, there was about an inch space between the door and the floor so we could easily hear all the hallway noise. The walls seemed very thin, we heard entire conversations from the room next door to us. The pool was busy but our kids had a great time. We had breakfast at the restaurant, food was okay. I like the idea of a nightlight in the room but the light was so bright and reflected off the full length mirror that it was hard to get our kids to fall asleep.

Room Tip: We booked online ahead and were able to add breakfast for 2 adults for $6 - worth it as the restaura...
See more room tips
  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, March 28, 2014
Dear thazard143
Thank you for taking the time to send in your review of the Crowne Plaza Louisville, we love getting comments from our repeat guest, we are so glad you have a quiet stay and so very sorry that the nightlight was too bright, we truly appreciate you bringing this to our attention. Hope to see you again soon.

Sincerely,
John Shake, GM
jshake@cplouisville.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 26, 2014

I booked the hotel on Hotwire a few days prior to our stay for a very good price. We came for a 3 day visit to the area as a mini-vacation. The hotel is huge, and easy to find, as it is right off the freeway near the airport. There was plenty of parking. We arrived late, and were able to check-in easily. The staff was friendly and actually upgraded our room, since I requested a quiet room with King bed. The room was a corner suite with huge separate living room. The room was clean and fairly updated. The bathroom was adequate, very clean. We had breakfast at the restaurant, which was standard fare and pricing was reasonable for a hotel restaurant breakfast (I believe the buffet was $12). We did not have any of the problems that some other reviewers mention regarding large groups. There appeared to be a conference going on, but it did not cause any problems. We visited the hotel bar briefly one evening, and the service was good. We visited Churchill Downs (5 minutes) and downtown Louisville (about 10 minutes). I would not hesitate to stay again and recommend the hotel to others.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, March 28, 2014
Dear Cocharahawk,
Thank you so much for your 5 star review of the Crowne Plaza Louisville, always great to hear that our guest find us in a good location and our rooms to be comfortable. We do hope your return again for another mini vacation.

Warm Regards
John Shake, GM
jshake@cplouisville.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
Top Contributor
57 reviews 57 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 15, 2014

I was booked into the Candlewood Suites and they called to tell me they overbooked by mistake ! They sent me to a comped room at the Crown Plaza which I wasn't pleased about since there was a State HOSA high school meeting and a dog show in addition. Turned out rooms were newly renovated and were very comfortable and clean . Food at the bar was great...salads were HUGE. Only problem was that shower took well over. 15 minutes to get anywhere near warm , let alone HOT!!

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, March 17, 2014
Lexy57 thank you for your 5 star rating and the great review! We are so happy that we you weren't disappointed in the Crowne Plaza Louisville, Look forward to you staying again!
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Additional Information about Crowne Plaza Hotel Louisville-Airport KY Expo Center

Address: 830 Phillips Lane, Louisville, KY 40209
Phone Number:
Location: United States > Kentucky > Louisville > Fairgrounds , South Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Louisville
#21 Romantic Hotel in Louisville
#28 Business Hotel in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Louisville-Airport KY Expo Center 3.5*
Number of rooms: 588
Official Description (provided by the hotel):
Discover the meaning of old-fashioned Southern hospitality at Crowne Plaza Louisville. We re located in the heart of Louisville, just minutes from the Louisville International Airport and major attractions like Six Flags Kentucky Kingdom, the Louisville Zoo, and the Kentucky Exposition Center. Take advantage of complimentary shuttle service. In true Southern style, we provide all guests with free rides to the airport and any destinations located within a three-mile radius of the hotel. Experience the difference a little extra space can make in our stylish guest rooms or magnificent suites. Featuring amenities like free high-speed wired and wireless Internet, well-lit, generously-sized work desks, flat-screen televisions, in-room movies, and coffeemakers, they're the perfect place to work or relax. With 28 meeting rooms and an incredible 55,000 square feet of flexible space, Crowne Plaza truly is The Place to Meet. Hold business conferences, wedding receptions, and social events in our world-class facilities. Cool off in the indoor/outdoor pool, or work out in our fitness center. Take care of tasks quickly by visiting the on site business center. Visit the Blue Horse to sip a night cap or have a hearty meal. Get a good night s sleep, get to Louisville s favorites hot spots, and get some assistance from your meetings director to make that on site business or social event a success all at Crowne Plaza Louisville. ... more   less 
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Also Known As:
Crowne Plaza Hotel Louisville-Airport Ky Expo Louisville

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