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“Great service” 4 of 5 stars
Review of Crowne Plaza Hotel Louisville-Airport KY Expo Center

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Crowne Plaza Hotel Louisville-Airport KY Expo Center
3.5 of 5 Hotel   |   830 Phillips Lane, Louisville, KY 40209 (Fairgrounds)   |  
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Ranked #37 of 98 Hotels in Louisville
GreenLeadersBronze level
indiana
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
“Great service”
4 of 5 stars Reviewed March 28, 2014

This is a very large and very beautiful hotel. There was a large contingent of sixth-graders in the hotel for a program the night we were there, but we were placed on a high floor and did not experience any bad behavior or noise. There is a nice pool inside an atrium with a lifeguard on duty. Airport shuttle (24 hours) is 5-10 minutes to the terminal. When we returned the shuttle was there 10 minutes after my call. There was a problem with my reservation not being in the system, but it was quickly rectified by the manager on duty who simply matched the terms of my confirmation email.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, March 29, 2014
Dear Travelcop24,
Thank you for your great comments regarding the Crowne Plaza Louisville, we are so glad that you were able to take advantage of our shuttle service and enjoyed the pool. We are very sorry that there were problems with your reservations originally and very please our MOD was able to rectify the situation. We look forward to you returning,

Warm Regards,
John Shake, GM
jshake@cplouisville.com
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313 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • German first
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English first
Sao Paulo, SP
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 27, 2014

Good place to stay.
Very well located for a short business trip. I was in town for a show at Kentucky Exhibition Center. That´s great. Walking distance from the hotel.

I was not very pleasant with the breakfast. There is no option for those that are not used with American breakfast style. No breads and better for instance.
I also missed the refrigerator at the room.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
213paul_S213, Executive Chef at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, March 28, 2014
Good Day Mr. Jose_Tranjan
Thank you for your recent comments about the Blue Horse Restaurant,
I’m sorry that we did not meet your expectations, we use all comment to try better out self
Thank you again paul
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Skokie, Illinois
Top Contributor
71 reviews 71 reviews
15 hotel reviews
Reviews in 32 cities Reviews in 32 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed March 26, 2014

We stayed here before and happily booked again. We were in a room about 5 from the elevator and couldn't hear that noise, however, there was about an inch space between the door and the floor so we could easily hear all the hallway noise. The walls seemed very thin, we heard entire conversations from the room next door to us. The pool was busy but our kids had a great time. We had breakfast at the restaurant, food was okay. I like the idea of a nightlight in the room but the light was so bright and reflected off the full length mirror that it was hard to get our kids to fall asleep.

Room Tip: We booked online ahead and were able to add breakfast for 2 adults for $6 - worth it as the restaura...
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  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, March 28, 2014
Dear thazard143
Thank you for taking the time to send in your review of the Crowne Plaza Louisville, we love getting comments from our repeat guest, we are so glad you have a quiet stay and so very sorry that the nightlight was too bright, we truly appreciate you bringing this to our attention. Hope to see you again soon.

Sincerely,
John Shake, GM
jshake@cplouisville.com
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Milwaukee, Wisconsin
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 26, 2014

I booked the hotel on Hotwire a few days prior to our stay for a very good price. We came for a 3 day visit to the area as a mini-vacation. The hotel is huge, and easy to find, as it is right off the freeway near the airport. There was plenty of parking. We arrived late, and were able to check-in easily. The staff was friendly and actually upgraded our room, since I requested a quiet room with King bed. The room was a corner suite with huge separate living room. The room was clean and fairly updated. The bathroom was adequate, very clean. We had breakfast at the restaurant, which was standard fare and pricing was reasonable for a hotel restaurant breakfast (I believe the buffet was $12). We did not have any of the problems that some other reviewers mention regarding large groups. There appeared to be a conference going on, but it did not cause any problems. We visited the hotel bar briefly one evening, and the service was good. We visited Churchill Downs (5 minutes) and downtown Louisville (about 10 minutes). I would not hesitate to stay again and recommend the hotel to others.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, March 28, 2014
Dear Cocharahawk,
Thank you so much for your 5 star review of the Crowne Plaza Louisville, always great to hear that our guest find us in a good location and our rooms to be comfortable. We do hope your return again for another mini vacation.

Warm Regards
John Shake, GM
jshake@cplouisville.com
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United States
Top Contributor
57 reviews 57 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 15, 2014

I was booked into the Candlewood Suites and they called to tell me they overbooked by mistake ! They sent me to a comped room at the Crown Plaza which I wasn't pleased about since there was a State HOSA high school meeting and a dog show in addition. Turned out rooms were newly renovated and were very comfortable and clean . Food at the bar was great...salads were HUGE. Only problem was that shower took well over. 15 minutes to get anywhere near warm , let alone HOT!!

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, March 17, 2014
Lexy57 thank you for your 5 star rating and the great review! We are so happy that we you weren't disappointed in the Crowne Plaza Louisville, Look forward to you staying again!
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Radcliff, Kentucky
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 11, 2014

Stayed because of the proximity to the airport, but wish I'd known that a BMX even was taking place at the Expo. I know hotels can only do so much to control their guests, but really think they could have upped security knowing a group like this was going to be in house. My family and I were nearly run over in the parking lot, and then the driver got out and threatened me further because he thought I said something to him (I was simply telling my daughter to watch out since he wasn't slowing down). Mgmt wasn't very apologetic about the incident either, and was quick to state that they can't control their guests.

Also, it took 3 hours to get a pizza. They were busy, but that is ridiculous. Mgmt did give me a discount and some extra points for the inconvenience though.

Having worked in hospitality for nearly 15 years, I understand how quickly a hotel can get overwhelmed. Otherwise I would have scored them lower.

Stayed February 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, General Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, March 14, 2014
Thank you for contacting us regarding your recent stay . On Behalf of the hotel, please accept my apologies for the problems encountered with the groups in house and the wait time on your order during your recent stay in our hotel. It is our goal to consistently provide superior service and accommodations and your comments are very important to us, the feedback we receive enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future.
On behalf of the Crowne Plaza Louisville Airport, we appreciate you staying with us and we look forward to seeing you in the near future.
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Houston, Texas
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 8, 2014

Served as keynote spkr at an event there. After learning of my 2-hour flight delay, hotel's banquet mgr (Amy F) traveled in the hotel shuttle to the airport to greet me and ensure that my needs were met. She offered to bring me a snack while I changed for the event (30minutes window); she printed my speech and hand-delivered to my room, walked me to correct banquet room, and even checked on me the next morning. The king suite with a fridge was quite roomy, two vanity counters, large closet, 2 work tables. Wish I could have stayed there longer. Check-out clerk was very courteous and double-checked that my stay was pleasant, which it was. Also, the banquet staff at the dinner was terrific and attentive (one even gave me some aspirin for a stress headache!) Clean, nice public areas, close to airport. My room was paid for by someone else so can't comment on value, but I'd guess worth the price.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, March 9, 2014
Thank you so much for taking the time to send in your review of the Crowne Plaza Louisville, we are so pleased that you had such a wonderful experience and that Amy was here to see you through your event, we do hope that you will return again,
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Additional Information about Crowne Plaza Hotel Louisville-Airport KY Expo Center

Address: 830 Phillips Lane, Louisville, KY 40209
Phone Number:
Location: United States > Kentucky > Louisville > Fairgrounds , South Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Louisville
#21 Romantic Hotel in Louisville
#28 Business Hotel in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Louisville-Airport KY Expo Center 3.5*
Number of rooms: 588
Official Description (provided by the hotel):
Discover the meaning of old-fashioned Southern hospitality at Crowne Plaza Louisville. We re located in the heart of Louisville, just minutes from the Louisville International Airport and major attractions like Six Flags Kentucky Kingdom, the Louisville Zoo, and the Kentucky Exposition Center. Take advantage of complimentary shuttle service. In true Southern style, we provide all guests with free rides to the airport and any destinations located within a three-mile radius of the hotel. Experience the difference a little extra space can make in our stylish guest rooms or magnificent suites. Featuring amenities like free high-speed wired and wireless Internet, well-lit, generously-sized work desks, flat-screen televisions, in-room movies, and coffeemakers, they're the perfect place to work or relax. With 28 meeting rooms and an incredible 55,000 square feet of flexible space, Crowne Plaza truly is The Place to Meet. Hold business conferences, wedding receptions, and social events in our world-class facilities. Cool off in the indoor/outdoor pool, or work out in our fitness center. Take care of tasks quickly by visiting the on site business center. Visit the Blue Horse to sip a night cap or have a hearty meal. Get a good night s sleep, get to Louisville s favorites hot spots, and get some assistance from your meetings director to make that on site business or social event a success all at Crowne Plaza Louisville. ... more   less 
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Also Known As:
Crowne Plaza Hotel Louisville-Airport Ky Expo Louisville

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