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“Chef Paul Sant is a great reason to eat here!” 4 of 5 stars
Review of Crowne Plaza Hotel Louisville-Airport KY Expo Center

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Crowne Plaza Hotel Louisville-Airport KY Expo Center
3.5 of 5 Hotel   |   830 Phillips Lane, Louisville, KY 40209 (Fairgrounds)   |  
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Ranked #42 of 97 Hotels in Louisville
GreenLeadersBronze level
Auburn, Illinois
1 review
“Chef Paul Sant is a great reason to eat here!”
4 of 5 stars Reviewed August 20, 2013

Rooms are nice- although I wish I could have opened my blinds- I like a bright room. I had room # 181 and the blinds open to a meeting room or something. They were selling clothes in there, so I kept the blinds shut. If I was staying more than two nights I would have changed rooms. The room was spacious and clean. I like the toiletries that are provided. There is no guest coin-laundry. If you are just staying a night or two and dont want a refrigierator or microwave or need laundry, this is a nice place and right by the airport for convenience. (you can get a fridge for $20 a night if needed.) The BEST part of the hotel is some of the folks working in the Blue horse Bar and Grill- The Chef- Paul Sant- puts a lot of heart into what he creates. (really- I don't know him- but I complememnted something he made, and he came out to meet me. If you are a foodie- ask to see him. He is fantastic!) Tina waited on us for dinner and she is so very friendly and hospitable. Between the good food and the great way you are treated, there is no reason to leave the hotel for a meal. (And if you like burgers...wait until you see the burger menu- there is a seperate burger menu with original "around the world" creations from chef Paul. Everything we tried on there was fantastic.)

Room Tip: Just make sure your window/blinds opeb to the outdoor- mine opened to a meeting room, and my room wa...
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, August 21, 2013
Where to begin, thank you so much for your wonderful review, we are so excited to share this with our staff, we also think Chef Paul is the best, we are so glad you were able to enjoy all the great foods that he prepares daily, we do hope that you will return for another great burger! Thank you again, we look forward to seeing you
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347 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • German first
  • Any
English first
California
2 reviews
2 of 5 stars Reviewed August 18, 2013

Have stayed at this hotel many times. It is conveniently located by the airport. Generally it is ok for the one or two nights I am there.

I would not normally write a negative review but while at this hotel last night we discovered a bed bug in our room. Management sent up a maintenance man to verify what was found, they moved us to another room, and house keeping ran all of our fabric items through hot dryers.

I am now concerned about exposure to these bugs and making sure I do not drag any home with me. =(

Where there is one bed bug chances are there are more. Be forewarned!

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, August 19, 2013
While we employ aggressive pest control techniques constantly in our hotel, because this particular pests are “hitch-hikers” they come in with guest luggage and so there are occasions where they get in between our detection and treatment efforts. In this case they probably came in with a guest before you and we had not yet discovered them and re-treated the room. We truly appreciate that you discovered it and quickly let us know about it that we can take that room out of service for a deep and extensive treatment. All of the rooms around it will be treated as well. This is a challenge that all hotels, and really, all public facilities are dealing with these days. Because of the nature of our business, with travelers coming and going regularly, there is no way to completely eliminate any exposure, we do however invest heavily in staying on top of it in the rare instance that it does come up.

In regard to your return home, heat is the best method for killing these pests so we hope that our housekeepers efforts with the hot dryer were effective for you. As an extra precaution you might wash and re-dry with heat anything that you are able to, if you need any help or have any questions please feel free to call us.

We truly apologize for the inconvenience and worry that this has caused you.
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Southfield, Michigan, United States
Senior Contributor
34 reviews 34 reviews
34 hotel reviews
Reviews in 30 cities Reviews in 30 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed August 12, 2013 via mobile

I visit this property often as my company puts us up here. Rooms are ok, the sheets are sand paper! Location is right by the airport and is not near downtown or any hip areas. The night manager is RUDE! Clearly hates his job, and has no passion. I also get treated like less of a guest there as we stay at a discounted rate. When i stay here i constantly feel like they don't care about me.I have not received my wake up call several times and nobody cares and the policy is if you don't revive your wake up call the room is free! Avoid this property if you intend to stay at a discounted rate!

  • Stayed July 2013
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, August 13, 2013
Thank you for contacting us regarding your recent stay at the Crowne Plaza Louisville Airport. On Behalf of the hotel, please accept my apologies for the rudness of our staff during during your recent stay in our hotel. It is the Crowne Plaza Louisville Airports’ goal to consistently provide superior service and accommodations and your comments are very important to us, the feedback we receive enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We do hope that you will return again and if you have problems during your stay please contact the Hotel Manager for resolution. Thank you again.
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Forest City, Iowa
Top Contributor
176 reviews 176 reviews
117 hotel reviews
Reviews in 79 cities Reviews in 79 cities
181 helpful votes 181 helpful votes
5 of 5 stars Reviewed August 11, 2013

We arrived at this property at about 2:30pm and asked if we could have an early check in since normal check in was at 3pm. The friendly front desk agent said no problem. We were given a room with two queen beds which is exactly what we had reserved. The desk agent asked if we needed assistance with luggage. We were directed as to the best place to park (free parking) and drove to the end of the building. The lobby was very nice and our room faced the airport and was on an upper floor per my request. The room was clean and quiet. Two sinks in the bathroom area was a nice touch. The beds were super comfy. A flat screen TV and excellent tv reception. I have nothing bad to say about this property. A beautiful pool area and a great exercise room. They know the true meaning of the word hospitality at this Crowne Plaza. Our first stay but will not be our last. An excellent staff and a good night sleep which is the perfect formula to have a perfect hotel.

Room Tip: Request an upper floor room.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, August 11, 2013
Thank you so much for your great review we are so pleased you found everything to your satisfaction and are thrilled that you will return again.. we do so look forward to your next stay.
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Pikeville, Kentucky
Senior Contributor
41 reviews 41 reviews
37 hotel reviews
Reviews in 28 cities Reviews in 28 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed August 2, 2013

Just a few years back, the Crowne Plaza was the (in)famous Executive West, sister hotel of the now razed Executive Inn across the street and the Galt House downtown. They claim to have spent $26 million renovating it to become the CP, but the bones of the old hotel haven't gone anywhere. Prior to renovations, the ExWest was a funky, retro treasure of 70's medieval glory. Now it's a rather bland remake. The rooms are nice, and the front desk and bell staff are great. The food and beverage underwhelms tremendous however. The Blue Horse restaurant and bar is reminiscent of a mediocre airport Holiday Inn, not a Crowne Plaza. Heck, the old Golden Targe Tea Room, Derbyshire Room and Boozeseller Lounge of the Executive West days were more appealing than things are now. Food and beverage definitely needs a tune-up here. The meeting facilities are among the largest in Kentucky and are nice. Still, the place has some work to do to get on its A-game.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, August 13, 2013
Thank you for your review, we are so glad that you found our rooms to be niice and the desk and bellstaff to be great, your comments are important to us and have been passed on to all departments for review and training where needed, we do hope that you will return again.
Thank you
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Corydon, IN
Senior Contributor
46 reviews 46 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed August 2, 2013

Have stayed here many times when taking an early flight out of Louisville airport. Was even able to leave my car there while on trip, which really saves on the parking at airport.
Hot coffee in the lobby very early and shuttle ride to airport is greatly appreciated.
This is the closest hotel to the airport, so no potential for traffic jam getting there. I am glad to see the hotel is continually upgrading the facility. Bed was comfortable, room quiet.
The only difficulty this time around was the room was handicap accessible and the water from the roll/walk in shower floods the entire bathroom floor.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, August 7, 2013
Thank you for your review, we are so glad you are able to take advantage of our Park and Fly promotion, we do hope that you will take advantage whenever flying out of Louisville. We look forward to you returning.
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Union, Ohio
Top Contributor
139 reviews 139 reviews
20 hotel reviews
Reviews in 44 cities Reviews in 44 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed July 31, 2013

Point A to point B can be a very long walk here. When we checked in we did not get the room we had reserved with a pre pay on line. When we called the desk they had no note of us asking for a handicap room. I went to the front desk with a copy of my reservation and the front desk took care of the matter right away. They had to upgrade us to a suite which we did not mind. The food in this hotel is very very good and at decent price for a hotel. If we would be in the area again we would not think twice about staying here,

Room Tip: Double check your room on check in to make sure you got what you reserved
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, July 31, 2013
Thank you for taking the time to send us your review, we are so sorry for the reservation error that you encountered during your recent stay and we thank you for being so understanding about the error, we do hope that you will return again and are able to enjoy another great meal in the Blue Horse Restaurant.
Thank you
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Additional Information about Crowne Plaza Hotel Louisville-Airport KY Expo Center

Address: 830 Phillips Lane, Louisville, KY 40209
Phone Number:
Location: United States > Kentucky > Louisville > Fairgrounds , South Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Louisville
#22 Romantic Hotel in Louisville
#29 Business Hotel in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Louisville-Airport KY Expo Center 3.5*
Number of rooms: 588
Official Description (provided by the hotel):
Discover the meaning of old-fashioned Southern hospitality at Crowne Plaza Louisville. We re located in the heart of Louisville, just minutes from the Louisville International Airport and major attractions like Six Flags Kentucky Kingdom, the Louisville Zoo, and the Kentucky Exposition Center. Take advantage of complimentary shuttle service. In true Southern style, we provide all guests with free rides to the airport and any destinations located within a three-mile radius of the hotel. Experience the difference a little extra space can make in our stylish guest rooms or magnificent suites. Featuring amenities like free high-speed wired and wireless Internet, well-lit, generously-sized work desks, flat-screen televisions, in-room movies, and coffeemakers, they're the perfect place to work or relax. With 28 meeting rooms and an incredible 55,000 square feet of flexible space, Crowne Plaza truly is The Place to Meet. Hold business conferences, wedding receptions, and social events in our world-class facilities. Cool off in the indoor/outdoor pool, or work out in our fitness center. Take care of tasks quickly by visiting the on site business center. Visit the Blue Horse to sip a night cap or have a hearty meal. Get a good night s sleep, get to Louisville s favorites hot spots, and get some assistance from your meetings director to make that on site business or social event a success all at Crowne Plaza Louisville. ... more   less 
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Also Known As:
Crowne Plaza Hotel Louisville-Airport Ky Expo Louisville

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