We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Stay - Superior Customer Service” 5 of 5 stars
Review of Crowne Plaza Hotel Louisville-Airport KY Expo Center

Save Saved
You added Crowne Plaza Hotel Louisville-Airport KY Expo Center to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Crowne Plaza Hotel Louisville-Airport KY Expo Center
3.5 of 5 Hotel   |   830 Phillips Lane, Louisville, KY 40209 (Fairgrounds)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #38 of 95 hotels in Louisville
GreenLeadersBronze level
New Albany
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
“Great Stay - Superior Customer Service”
5 of 5 stars Reviewed March 24, 2013

First off, I must thank Simone, the girl working the front desk for her never ending patience. The site that we booked our hotel through messed up our dates, and she spent over an HOUR on the phone with that site attempting to correct the issue. For our troubles, she upgraded us to a 2 room suite. We ordered room service and the food was fantastic and hot. I had the curry mahi mahi and my fiance had the NY Strip. Both arrived ahead of scheduled time, and were still HOT! I love the Crown Plaza due to their exceptional customer service skills, and they definitely didn't disappoint! And, this hotel is in a fantastic location. You have the airport less than 10 minutes away, but the walls are so soundproof you don't hear anything. You're directly across from the KY Expo center, and also an amusement park (that is no longer open)... And, for family fun a super nice bowling alley directly across the street. Minutes from downtown Louisville you can't ask for more! We will definitely be staying at this hotel again!

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, March 26, 2013
Thank you so much for your wonderful review, we are thrilled that you found everything to be to your satisfaction, I have already passed on your comments to Symone. We are truley happy that you enjoyed your stay and our restaurant, we look forward to your return visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

271 people have reviewed this hotel

Traveler rating
    103
    92
    38
    26
    12
See reviews for
60
34
14
111
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • German first
  • Any
English first
Brecksville, Ohio
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 18, 2013

I stayed on the ground floor and was awakened in the morning by water? running thru a pipe in the bathroom wall. I guess the drains for the room above run thru the lower room walls.

Give yourself extra time if having breakfast. Service is slow.

Room Tip: Get a room above the ground floor.
See more room tips
  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, March 20, 2013
Thank you so much for taking the time to review the Crowne Plaza, i am so sorry that your stay was not a great one and have sent you comments on to those involved, we are truly sorry for the problems and hope that you will return in the future to give us another try. Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon, United States
1 review
5 of 5 stars Reviewed March 16, 2013

Everything about this hotel exceeded my expectations, from the minute I walked through the door. The front desk personnel were very accommodating, and they greeted me by name throughout my three days on the property. I ate in the restaurant several times and found the food and service to be excellent. The housekeeping staff even checked the room for me when I checked out to be sure I had not forgotten a charger or personal item. Internet access was free and without problems. I plan to stay there again.

Room Tip: Elevators gave fast, easy access to every floor. I usually ask for first floor but that was not nece...
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, March 18, 2013
Thank you so much for the great review, we are alway happy to hear that we have eceeded expectations from our guest and that everything was good from the staff to the menu items. We will pass on your comments to our team and we hope that you will return again in the future to The Crowne Plaza Louisville.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 16, 2013 via mobile

Great location across from EXPO Center and dog friendly for all us going to the dig shows. Rooms were very clean and comfortable bed. Parking was tough with all the events going on. During check in they could not find our reservation despite earlier calling to confirm. And while checking us in the clerk took a phone call and argued with the caller delaying our check in. Once our reservation was found all went well. Food at the resturant was average.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, March 18, 2013
Thank you so much for thaking the time to review The Crowne Plaza Lousiville, we are always glad that our guest had a good experience, I am so sorry about the delayed check in and will be addressing your concerns with our staff. On behalf of the Crowne Plaza we Thank you and hope tp see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, Florida
Top Contributor
92 reviews 92 reviews
50 hotel reviews
Reviews in 52 cities Reviews in 52 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed March 16, 2013

Stayed here for two nights while the hotel was very full with high school kids. The hotel is very well maintained, very clean and the staff is very friendly. We had a room on the 5th floor called a king suite which was very spacious. Furnishings were very comfortable but could use some updating. Although older, they were all in good shape. The gym was a typical hotel gym with a few free weights, a multi machine and a couple of cardio machines. Room service was a bit on the expensive side but very fast and served hot. The servers were also very, very friendly. One down side was the continual issues with the internet on two different computers. Also, if you stay here, ask at the desk where your room is for parking reasons as the halls are very, very long and you could have a pretty long walk to your room with luggage. The hotel has a decent restaurant/lounge on the property. It is also directly across from the fairgrounds. It is at most 1/2 mile from the airport with easy access on and off the highway. Not a bad hotel overall.

Room Tip: Try to get a room in the lower numbers like 101, 202, etc., as this will keep you closer to the elev...
See more room tips
  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, March 18, 2013
On behalf of the Crowne Plaza we thank you for taking the time to review our hotel, we are pleased that you found the hotel to be clean, well maintained and that the staff were very friendly. We are so sorry for the problems you encountered with the internet service and can assure you that we are working on the issue to improve our future service. Thank you again for staying with us and we hope that you will return soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barrie, Ontario, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 14, 2013

I stayed in this hotel almost every year for over 20 years, as our family used to travel to Louisville for a convention every year. Close to the airport, but quiet (don't hear planes flying over head at all hours of the day and night). Walk into the convention centre or use complimentary shuttle. Large, clean rooms, beautiful pool. Love it--we will definitely stay here again whenever we travel to Louisville.

  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, March 15, 2013
On behalf of the Crowne Plaza Louisville, we thank you! We are alway happy to see our guest return each year and that you can recommend us to others, we hope that your travels will bring you to Louisville and The Crowne Plaza again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kentucky
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 14, 2013

I recently stayed at the Crowne Plaza for a conference. The hotel was clean and very accommodating to us for our conference. They were courteous and very helpful. We ate in the restaurant for breakfast and the food was served quickly and was very good. Would definitely visit again.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nona826, Front Office Manager at Crowne Plaza Hotel Louisville-Airport KY Expo Center, responded to this review, March 15, 2013
Thank you for choosing the Crowne Plaza Louisville for your recent visit, we are thrilled that your stay was a pleasant one and that you enjoyed your breakfast and service, you comments will be passed on to our staff.. We look forward to your return trip.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Crowne Plaza Hotel Louisville-Airport KY Expo Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Hotel Louisville-Airport KY Expo Center

Address: 830 Phillips Lane, Louisville, KY 40209
Phone Number:
Location: United States > Kentucky > Louisville > Fairgrounds , South Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Louisville
#21 Business Hotel in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Louisville-Airport KY Expo Center 3.5*
Official Description (provided by the hotel):
Discover the meaning of old-fashioned Southern hospitality at Crowne Plaza Louisville. We re located in the heart of Louisville, just minutes from the Louisville International Airport and major attractions like Six Flags Kentucky Kingdom, the Louisville Zoo, and the Kentucky Exposition Center. Take advantage of complimentary shuttle service. In true Southern style, we provide all guests with free rides to the airport and any destinations located within a three-mile radius of the hotel. Experience the difference a little extra space can make in our stylish guest rooms or magnificent suites. Featuring amenities like free high-speed wired and wireless Internet, well-lit, generously-sized work desks, flat-screen televisions, in-room movies, and coffeemakers, they're the perfect place to work or relax. With 28 meeting rooms and an incredible 55,000 square feet of flexible space, Crowne Plaza truly is The Place to Meet. Hold business conferences, wedding receptions, and social events in our world-class facilities. Cool off in the indoor/outdoor pool, or work out in our fitness center. Take care of tasks quickly by visiting the on site business center. Visit the Blue Horse to sip a night cap or have a hearty meal. Get a good night s sleep, get to Louisville s favorites hot spots, and get some assistance from your meetings director to make that on site business or social event a success all at Crowne Plaza Louisville. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Booking.com, Orbitz, Tingo, Travelocity, BookingOdigeoWL, Agoda, Priceline, Hotels.com, Venere and Otel so you can book your Crowne Plaza Hotel Louisville-Airport KY Expo Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Hotel Louisville-Airport Ky Expo Louisville

Owners: What's your side of the story?

If you own or manage Crowne Plaza Hotel Louisville-Airport KY Expo Center, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.