Upon check-in, the lady at the front desk was not at all friendly, never smiled or acted as one would expect. When I walked in, all she said was "Do you have a reservation?" No hello, nothing. I was with a large party (4 rooms), and I asked if we could all be located near each other. Two rooms were right next door, one room way down the hall and the other on another floor entirely. The front desk attendant said she tried to accommodate us, but couldn't. Given her unfriendly attitude, I'm afraid I didn't really believe her.
Also, other problems: internet was not working at all during our stay. Our bathtub leaked every time we took a shower (actually leaked out the bottom of our tub onto the floor, not spraying outside the curtain--needed extra towels for cleanup every day but was told we could not have more than 4 or 5 towels unless we called the front desk later in the day). At breakfast, the biscuits were rock-hard, but otherwise it was fine.
Our housekeeper was really nice. We requested extra towels and she told us that, unfortunately, she was not permitted to give us more but that we could request more later in the day from the front desk. She was very apologetic but also very friendly. The rooms were very clean and my family enjoyed the swimming pool.
Our large party needed a place to eat together and have a birthday party one evening and we were given the use of the breakfast room for an hour or so in the evening, which was very nice.
Overall, I'd say our stay was average for a hotel in general, but not up to the standards that I have seen in other locations for this chain. It's also hard to find the entrance to this hotel. We were prepared for this, having read other reviews before we arrived, but it is REALLY crazy how NOT easy it is to find the entrance.
- Also Known As:
- Country Inns & Suites London Hotel London
- Country Inns & Suites London Hotel
- Country Inns And Suites London
- Country Inn London
- London Country Inn
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