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“a pool large enough to swim and excercise. needed after nine hours of driving” 4 of 5 stars
Review of Comfort Inn & Suites

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Comfort Inn & Suites
2.0 of 5 Hotel   |   2400 Buena Vista Drive, Lexington, KY 40505 (Formerly Baymont Inn and Suites Lexington)   |  
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Ranked #28 of 69 Hotels in Lexington
Denver, Colorado
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“a pool large enough to swim and excercise. needed after nine hours of driving”
4 of 5 stars Reviewed 4 days ago NEW

The front desk, the cleaning staff and breakfast staff were so smiling and pleasing. The bed was comfortable with plenty of pillows. Bath, TV, were up to snuff and loving having a fridge and microwave.. KUDOS

Room Tip: the quieter room are on the west side away from the highway
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  • Stayed May 2015, traveled as a couple
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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39 reviews from our community

Traveler rating
    15
    16
    3
    1
    4
See reviews for
10
12
3
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Naples, New York
Senior Contributor
37 reviews 37 reviews
3 hotel reviews
Reviews in 17 cities Reviews in 17 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

I asked for non-smoking. The room reeked of smoke and mold. I asked for a change. They said no. I slept with a shirt over my head. I had sinus problems for several days after. Would not recommend to anyone. I emailed Comfort Inn and they blew me off by saying all their hotels are franchises and they would forward my complaint. Of course the place I stayed didn't reply.

  • Stayed April 2015, traveled with family
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie B, General Manager at Comfort Inn & Suites, responded to this review, 6 days ago
Thank you for reviewing the hotel. We appreciate your business. We are sorry you did not have 100% satisfaction with your stay. I assure you this is not typical of the service we provide. WE would love for you to visit us again and give us another chance at providing you with superior customer service.

Thank you,
Jamie Blanton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NJ,USA
1 review
4 of 5 stars Reviewed 2 weeks ago

Stayed three nights, would stay again.One day housekeeping failed to clean room/new towels,etc, Management addressed and compensated. Breakfast was standard buffet.
Off interstate and close to stores/chain restaurants

  • Stayed April 2015, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie B, General Manager at Comfort Inn & Suites, responded to this review, 1 week ago
Thank you for your review of the Comfort Inn and Suites. We appreciate your business and we hope to see you again soon!

Jamie Blanton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Partridge, Kentucky
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at this location in late April 2015. It was just after a big event at the KY Horse Park and the first thing we noticed was all the cleaning staff working hard to get the rooms/lobby cleaned back up. We used a coupon from the red interstate motel book to stay here and got a great rate. This hotel has been recently remodeled. The rooms were very clean. The beds are high - so high that my elderly mother had to use a step stool. Other than that, no complaints about the room. Breakfast was very good. The staff did a great job of keeping stuff stocked and cleaned. They had cookies in the lobby during the evenings, which was a treat for the kiddos. Location is great. It is next to I-75 but we were not bothered by any noise. We were on the 5th floor. The pool/fitness areas were clean. There is no hot tub, although there is a timer on the wall but you can tell where it uused to be

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie B, General Manager at Comfort Inn & Suites, responded to this review, 1 week ago
Thank you for your review of the hotel. We appreciate your business and hope to see you again soon.

Thank you,
Jamie Blanton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Top Contributor
86 reviews 86 reviews
62 hotel reviews
Reviews in 46 cities Reviews in 46 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is welcoming and the beds are very comfortable. The rooms are spacious and clean and equipped with what you need.
Sadly the walls are paper thin. You can hear everything your neighbours are saying and doing! Fortunately we were at the end of the hall and our nearest neighbours were relatively quiet. Even so, we were woken by their 5am alarm thinking it was ours and then had to listen to them use the bathroom and get ready to leave.
There are limited dining options nearby although you can drive to the next exit on highway 75 where there are lots of chain restaurants.

  • Stayed April 2015, traveled on business
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie B, General Manager at Comfort Inn & Suites, responded to this review, 3 weeks ago
Thank you for your review of the hotel. We appreciate your feedback and we highly value your business. Our team looks forward to your next visit to Lexington, KY. We hope your next stay is more enjoyable than the previous stay.

Thank you,
Jamie Blanton
General Manager
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Top Contributor
63 reviews 63 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We arrived late and Hotel was nearly booked and very crowded due to area events. Very friendly staff member found a vacant room for us. It had obviously recently been renovated and was very nice. Hallway had a little bit of musty smell but the room was very spacious and comfortable. The beds were soft and the pillows were great. We did not take advantage of the breakfast but instead went to Cracker Barrel which was next to the hotel. A little more than I like to pay at $139 + tax but overall a nice place to stay.

Stayed April 2015
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie B, General Manager at Comfort Inn & Suites, responded to this review, 3 weeks ago
We appreciate your feedback. Thank you for choosing the Comfort Inn and Suites-Lexington for your accommodations. We look forward to your return.

Thank you,
Jamie Blanton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Hotel is right on I-75 and has very poor noise insulation.
In addition, interior noise level poor...door banging up and down hall
was all night!
Front desk did not seem to care or respond.
I agree with the review entitled..."Never again".

Room Tip: Forget it!
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  • Stayed April 2015, traveled on business
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie B, General Manager at Comfort Inn & Suites, responded to this review, 3 weeks ago
Thank you for your review of the hotel. We appreciate your feedback and we would like you to know we take your comments to heart. Our team is working on a solution to the noise coming from I-75. As far as the other noise you experienced during the stay, we greatly apologize for any inconveniences this may have caused. I assure you this is not the typical service we provide.

Please give us another chance at your business as we strive to provide each guest with the "perfect stay" each and every day.

Thank you,
Jamie Blanton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites

Address: 2400 Buena Vista Drive, Lexington, KY 40505 (Formerly Baymont Inn and Suites Lexington)
Phone Number:
Location: United States > Kentucky > Lexington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
#18 Romantic Hotel in Lexington
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Inn & Suites 2*
Number of rooms: 105
Official Description (provided by the hotel):
2014 Renovated hotel. All rooms feature coffee maker, microwave and mini refrigerator. Breakfast buffet is inclusive of room rate. Wireless internet throughout the hotel. Meeting room space to accommodate up to 60 people. We also have fitness room and indoor heated pool. Conveniently located off interstate 75 at exit 110. ... more   less 
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Also Known As:
Baymont Inn And Suites Lexington Hotel Lexington
Baymont Inn Lexington
Lexington Baymont Inn

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