We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Horrible” 2 of 5 stars
Review of Comfort Inn & Suites

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Comfort Inn & Suites to your Saves list
Comfort Inn & Suites
2.0 of 5 Hotel   |   2400 Buena Vista Drive, Lexington, KY 40505 (Formerly Baymont Inn and Suites Lexington)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Choice Privileges Points
Ranked #28 of 68 Hotels in Lexington
1 review
“Horrible”
2 of 5 stars Reviewed 2 days ago NEW via mobile

Lovely hotel great staff minus the general manager. If you have a problem do not agree to speak to her. She will tell you there is nothing she can do to help you with your bill except say you signed the paper its to late to change it, she laughed everything off. She argued with my grandmother who is 87 years old. The front desk clerks looked ashamed of her response. Just plain rude and disrespectful.

Stayed April 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

36 reviews from our community

Traveler rating
    15
    13
    3
    2
    3
See reviews for
7
12
3
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Brisbane, Australia
Top Contributor
77 reviews 77 reviews
56 hotel reviews
Reviews in 44 cities Reviews in 44 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is welcoming and the beds are very comfortable. The rooms are spacious and clean and equipped with what you need.
Sadly the walls are paper thin. You can hear everything your neighbours are saying and doing! Fortunately we were at the end of the hall and our nearest neighbours were relatively quiet. Even so, we were woken by their 5am alarm thinking it was ours and then had to listen to them use the bathroom and get ready to leave.
There are limited dining options nearby although you can drive to the next exit on highway 75 where there are lots of chain restaurants.

  • Stayed April 2015, traveled on business
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie B, General Manager at Comfort Inn & Suites, responded to this review, 1 week ago
Thank you for your review of the hotel. We appreciate your feedback and we highly value your business. Our team looks forward to your next visit to Lexington, KY. We hope your next stay is more enjoyable than the previous stay.

Thank you,
Jamie Blanton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
63 reviews 63 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived late and Hotel was nearly booked and very crowded due to area events. Very friendly staff member found a vacant room for us. It had obviously recently been renovated and was very nice. Hallway had a little bit of musty smell but the room was very spacious and comfortable. The beds were soft and the pillows were great. We did not take advantage of the breakfast but instead went to Cracker Barrel which was next to the hotel. A little more than I like to pay at $139 + tax but overall a nice place to stay.

Stayed April 2015
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie B, General Manager at Comfort Inn & Suites, responded to this review, 1 week ago
We appreciate your feedback. Thank you for choosing the Comfort Inn and Suites-Lexington for your accommodations. We look forward to your return.

Thank you,
Jamie Blanton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 1 week ago

Hotel is right on I-75 and has very poor noise insulation.
In addition, interior noise level poor...door banging up and down hall
was all night!
Front desk did not seem to care or respond.
I agree with the review entitled..."Never again".

Room Tip: Forget it!
See more room tips
  • Stayed April 2015, traveled on business
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie B, General Manager at Comfort Inn & Suites, responded to this review, 1 week ago
Thank you for your review of the hotel. We appreciate your feedback and we would like you to know we take your comments to heart. Our team is working on a solution to the noise coming from I-75. As far as the other noise you experienced during the stay, we greatly apologize for any inconveniences this may have caused. I assure you this is not the typical service we provide.

Please give us another chance at your business as we strive to provide each guest with the "perfect stay" each and every day.

Thank you,
Jamie Blanton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LaPorte
Top Contributor
115 reviews 115 reviews
11 hotel reviews
Reviews in 34 cities Reviews in 34 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very nice rooms, clean. Beds were nice and high. Wonderful white comforter on beds. Great pillows, 2 soft and 2 firm on each bed. Shower had great water pressure and nice hot water. Swimming pool was open till 11pm, wonderful. Breakfast was really good, nice selection to choose from. Hotel is close to 20 other places to eat. Very nice staff. Would go back again next time we're in the area.

  • Stayed April 2015, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie B, General Manager at Comfort Inn & Suites, responded to this review, 2 weeks ago
Thank you for your stay review. We appreciate your compliments and value your business. Our team looks forward to your next visit to Lexington, KY. Please stay with us again soon.

Thank you,
Jamie Blanton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blountville, Tennessee, USA
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 3 weeks ago

Everything was just as expected from the Comfort Inn hotel chain - great. I was disappointed a bit when I went to the pool area expecting a hot tub to get out the kinks from traveling. My mistake, though; the hotel recap only stated indoor pool. Loved the variety of hard/soft pillows to choose from. Nice touch.

  • Stayed March 2015, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie B, General Manager at Comfort Inn & Suites, responded to this review, 2 weeks ago
Thank you for the review of the hotel. We are glad you enjoyed your stay and we hope you will visit us again soon! Again, thanks for taking the time to tell us how we did.

Sincerely,
Jamie Blanton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
60 reviews 60 reviews
13 hotel reviews
Reviews in 39 cities Reviews in 39 cities
47 helpful votes 47 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The whole rewards system (Choice Privileges) was completely down. While waiting in line 2 patrons were given rooms that were already occupied. Felt sorry for the poor girl at the desk who had 6 people in line and the office manager chose not to assist. Everything had to be done by hand. Our room had a used towel and washrag and one bed was slightly messed up. We chose to take care of these things ourselves. However after returning from dinner we found the network channels were not working and supposedly this was to be fixed tonight- it is now 8:45 p.m Also no internet service. Hubby sat down on desk chair and almost hit the floor- there are screws missing from the bottom of the chair. Total renovation and new furniture 7 months ago!! I think not!! We won't be back- 3 strikes and you are out!!

Stayed April 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie B, General Manager at Comfort Inn & Suites, responded to this review, 2 weeks ago
Thank you for your response to the survey. We appreciate your business and I apologize for the inconveniences you experienced. I assure you this was not typical of the service we provide to our guests. We value your feedback and we want you to know we take your comments to heart.

Our team would like another chance at providing you with superior customer care. Please visit with us again.

Thank you,
Jamie Blanton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Comfort Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Inn & Suites

Address: 2400 Buena Vista Drive, Lexington, KY 40505 (Formerly Baymont Inn and Suites Lexington)
Phone Number:
Location: United States > Kentucky > Lexington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
#18 Romantic Hotel in Lexington
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Inn & Suites 2*
Number of rooms: 105
Official Description (provided by the hotel):
2014 Renovated hotel. All rooms feature coffee maker, microwave and mini refrigerator. Breakfast buffet is inclusive of room rate. Wireless internet throughout the hotel. Meeting room space to accommodate up to 60 people. We also have fitness room and indoor heated pool. Conveniently located off interstate 75 at exit 110. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Choice Hotels, Orbitz, Cheap Tickets, Hotels.com, Priceline, Odigeo and Agoda so you can book your Comfort Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Baymont Inn And Suites Lexington Hotel Lexington
Baymont Inn Lexington
Lexington Baymont Inn

Owners: What's your side of the story?

If you own or manage Comfort Inn & Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.