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“Decent only but fine for one night” 3 of 5 stars
Review of Ramada Lexington North Hotel and Conference Center

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Ramada Lexington North Hotel and Conference Center
3.0 of 5 Hotel   |   2143 North Broadway, Lexington, KY 40505   |  
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Ranked #44 of 64 Hotels in Lexington
Houston, Texas
Senior Contributor
39 reviews 39 reviews
29 hotel reviews
Reviews in 29 cities Reviews in 29 cities
14 helpful votes 14 helpful votes
“Decent only but fine for one night”
3 of 5 stars Reviewed August 7, 2013

We stayed one night on a motorcycle trip with a group. The hotel is nothing special, but our room was fine and the bed was comfortable. The staff (one exception, see below) was fine and no problems.

One serious issue we had was trying to have dinner in the hotel restaurant. This is not a small hotel and the restaurant was decent sized and quite respectable. Our waitress, however, seemed to be overwhelmed, as did the kitchen, by our group of 12. The service was horrible, and she seemed to be surprised that we had so many. The restaurant was empty except for us, and it boggled my mind that a hotel with this many rooms wouldn't expect a dozen people to show up for dinner?

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mskaty, General Manager at Ramada Lexington North Hotel and Conference Center, responded to this review, August 9, 2013
Thank you for taking the time to notify me concerning your stay at the Ramada Conference Center, your comments concerning our facilities and services are greatly appreciated. It is comments from our valued customers that insure the management and staff of the Ramada Conference Center continue to do our best to provide well maintained facilities and friendly, efficient, courteous service.

Please know that your issues have been address with our food and beverage manager. She will do everything in her power to make sure this does not happen again.

Sincerely,

Katy Stephenson, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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304 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Cleveland
1 review
2 of 5 stars Reviewed August 5, 2013

I found the overall condition of the hotel poor. I questioned the security of my room as the door key didn't work.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Ramada

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mskaty, General Manager at Ramada Lexington North Hotel and Conference Center, responded to this review, August 7, 2013
Thank you for taking the time to notify me concerning your stay at the Ramada Conference Center, your comments concerning our facilities and services are greatly appreciated. It is comments from our valued customers that insure the management and staff of the Ramada Conference Center continue to do our best to provide well maintained facilities and friendly, efficient, courteous service.

I am not sure why the lock on your door did not work. Our daily maintenance log does not show a report of the door lock not working, but I will have our maintenance staff check the door immediately.

I assure that our hotel is safe. We have cameras on all of our entrances which are monitored 24/7 in our executive offices.

I am also sorry that you did not notice the signs posted around the hotel saying "Pardon our Dust during this time of Renovation" as we are working hard on a major upgrade to our hotel.

We sincerely appreciate your business and your comments and assure you that the issues have been addressed.

Sincerely,

Katy Stephenson, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taylorsville
1 review
4 of 5 stars Reviewed July 26, 2013

Room smelled smokey, overall room was clean and well kept. Loved the breakfast. Staff was friendly. We enjoyed the pool.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Ramada

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mskaty, General Manager at Ramada Lexington North Hotel and Conference Center, responded to this review, July 31, 2013
Thanks for taking the time to complete your guest survey. We appreciate your comments and suggestions and will address all of them.

Thanks for staying with us, we hope to see you again in the near future.

Katy Stephenson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Lexington North Hotel and Conference Center

Address: 2143 North Broadway, Lexington, KY 40505
Phone Number:
Location: United States > Kentucky > Lexington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #44 of 64 Hotels in Lexington
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Lexington North Hotel and Conference Center 3*
Number of rooms: 146
Reservation Options:
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Also Known As:
Ramada Hotel Lexington
Lexington Ramada
Ramada Lexington

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