I'd like to begin with the a positive note - the staff was friendly. Some of this is on me, as I never attempted to switch rooms (it was quite late, I was tired and did not feel like hauling my luggage around any more). Without a doubt, I imagine the staff would have sought to find a more suitable room had I informed them of the condition... but, gauging from the condition of the halls and common areas (with the exception of the reception area), not sure it would have made much of a difference.
This was the dirtiest room I have ever stayed in: cigarette ashes on the toilet (had not been cleaned), multiple hairs in the tub, stains on almost every spot of the carpet, broken wood around the door and windows, heavy rust on all appliances... only the bed appeared clean. There were broken light fixtures as well (literally, a shattered lightbulb remained inside of the bedside light). The hotel provided only two small soaps and no shampoo (however, they did provide a bottle when I called to the front desk... it had been previously opened / the label was torn at the lid).
The hotel staff was nice enough and I did not feel as if I was going to get robbed; but not the best location in Lexington.
The entire hotel smelled like cigarette smoke.
If you have difficulty walking well or are handicapped (i.e., having to use crutches, a cane or a wheelchair, etc.) then this is absolutely not the hotel for you. The only way to get to the front desk is by traversing up a set of stairs. Further, once inside the hotel, you must travel up another set of stairs to get to ANY floor (even the first floor - odd design). There are no elevator options, rather, a spiraling staircase to the bottom or top floor... that was a lot of fun to lug the luggage through. The only other option is to go back down the stairs with your luggage, get back in your vehicle drive to the rear of the building, and do it all over again. Again, if you are having difficulty with walking in the first place, this poses a problem.
On the positive side, I did hear dogs barking at night... thus, if you are traveling with a friendly, four-footed companion, I guess they are allowed in the rooms. Apparently, you don't even have to take them outside to use the bathroom, as no additional scent or unique floor stains could possibly be added by your pet.
Without a doubt, I would never stay here again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I received a copy of your review, and wanted to take a moment to personally respond. I apologize that the room was not clean upon check-in, that our in-room amenities did not meet your expectations and you were disturbed by noises throughout the night. We would have been happy to change your room for you; however, I am saddened that there was a need for it. As well, as you found, we do keep amenities behind the front desk for guests upon request. These are distributed to all guests so sometimes they get multiple uses depending on the item. Lastly, our hotel is pet friendly so the sounds might have been pets with guests of the hotel. Still, I will work on finding new ways of reducing these sounds moving forward.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.