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“way overrated, just a cheap rendition of what it used to be...” 1 of 5 stars
Review of Griffin Gate Marriott Resort & Spa

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Griffin Gate Marriott Resort & Spa
4.0 of 5 Resort   |   1800 Newtown Pike, Lexington, KY 40511   |  
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Ranked #15 of 68 Hotels in Lexington
Certificate of Excellence 2014
Houston, Texas
Top Contributor
92 reviews 92 reviews
38 hotel reviews
Reviews in 45 cities Reviews in 45 cities
120 helpful votes 120 helpful votes
“way overrated, just a cheap rendition of what it used to be...”
1 of 5 stars Reviewed June 2, 2013

Stayed there during the Rolex three day event, which is probably the busiest time of year for the hotel. HOWEVER:
I hadn't' been in a while and they shut down the very beautiful house next door which used to hold a fab restaurant, siting "economic conditions". So we went to the in house place, which was good but very crowded. I spent 300+ for a concierge room. The conceirge floor was packed. When we arrived, there were no amenities left (no snacks, etc) same for the a m breakfast (no food was left when we got there). The rooms are SO TIRED and the balcony had NO furniture, not even a chair.
I spotted a roach. THe bed was comfortable (foam matress) but the overall congestion made the experience horrible. There are no quality restaurants near by so if you happen to be associated with the horse park, book at the marriott restaurant or you will be pretty darn sorry..

  • Stayed May 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GriffinGate, Manager at Griffin Gate Marriott Resort & Spa, responded to this review, June 4, 2013
Hello Tomuchtravel,

Thank you for staying with us, and for providing your thoughtful review of our resort. As you noted, the Rolex 3 Day Event weekend is an extremely busy weekend for our property along with most other hotels in the area. I would like to apologize, though, as this seemed to have negatively impacted your full enjoyment of our resort. Our Concierge Lounge gets heavy use, and we want to ensure that everyone coming in to join us has an opportunity to enjoy the food and beverage we provide. We will do a much better job of adequately stocking this in the future. We have just completed a 1 million dollar renovation on our guest rooms so I'd like to learn more about your perception of our rooms and balconies (all of which have balcony furniture). Mentioning a "pest" in a review can be the kiss of death in many readers mind, so I would just like so say we have not had any reports, but when guests have spotted ants, etc. we have a very quick, convincing response. And we invest a great deal to ensure the highest levels of sanitation and cleanliness are maintained. Finally, our beauiful Mansion, where we provided an elegant dinner service up until a few years ago, is now open and available for groups and private catered functions (weddings, corporate dinners, recepeptions, etc.). We have had many guests ask to tour the Mansion and we are always happy to spend some time touring this unique home, built back in the 1800s.

I regret that there isn't more that I can do for you in lieu of your poor experience as a result of simply reading this review. I hope you will consider contacting me via phone or email so I learn a little more about your stay. We appreciate you staying with us and hope that you will allow us to host your stay in the future.

Kind Regards,

Dan Sirrine
Director of Operations
(859) 288-6128
dan.sirrine@marriott.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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473 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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English first
Naperville, Illinois
Top Contributor
82 reviews 82 reviews
33 hotel reviews
Reviews in 22 cities Reviews in 22 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed May 31, 2013

If you live golf, swimming, & a great spa...this is the place for you! Front desk check-in was easy and very welcomng! Beautiful golf course with great employees. Ashton was willing to get cart & clean clubs with a smile & great attitude. Pool was clean & pool staff was on top of serving lunch & refilling drinks! They have 2 beautiful pools & jacuzzis (indoor & outdoor). Service & food in JW's was great! Loved our stay!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Dayton, Ohio
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 30, 2013

I recently stayed at the Griffin Gate for a long weekend. Everything was great- the service, the location, the room, etc! I left some of my clothes in my room and realized once I got home and unpacked. I called them late that night and they quickly got back to me and had the items I left shipped out the next morning. They even called with a tracking number and I received a package with everything I left within 2 days. I was SO impressed. I will always stay at the Griffin Gate when I am in Lexington!

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Diego, California
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 29, 2013

Service was top notch, starting with valet and check-in. Service in their restaurant was also very good.

The rooms were typical for a resort, but had very comfortable beds.

Being a resort and a weekend stay, they did have some large groups but the hotel didn't feel crowded.

I would recommend this location.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulsa, Oklahoma
Top Contributor
58 reviews 58 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed May 28, 2013

Stayed here for a business conference in May and was one of the niced hotels I have stayed in in a while. No complaints here at all. Nice gym, bar, etc....rooms were perfect in every way. Golf course right out your door, what else could you want?

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Memphis
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 20, 2013

I was in town for family thing and I stayed two nights on last minute reservation. Room over looked golf course and I was actually astounded by comfort of the bed (Tempurpedic), quality of room service and just overall "we got this attitude." There were 7 wedding related events in hotel yet bar not overrun, halls not extremely loud and everyone was pleasant. Aside from being served an iced coffee in paper cup ( Starbucks, really?) I was pleased beyond measure. I needed this break after a drive. Thanks, Marriott.

Stayed May 2013, traveled with family
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North Carolina
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed May 17, 2013

Large HD TV's in room. Mini Fridge, good set up for business travelers EXCEPT THE $13 fee for the internet (only complaint). Made use of the weight room which had squeaky but overall good equipment. Hot tub was large, wish I could have made use of it but not suit...Lit tennis court and bball goal to work with. Nice property. More expensive than many but very nice stay if that isn't an issue for you.

Room Tip: Use the free lobby wireless and save the $12!
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Griffin Gate Marriott Resort & Spa

Address: 1800 Newtown Pike, Lexington, KY 40511
Location: United States > Kentucky > Lexington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Lexington
#17 Romantic Hotel in Lexington
#20 Family Hotel in Lexington
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Griffin Gate Marriott Resort & Spa 4*
Number of rooms: 409
Official Description (provided by the hotel):
Enveloped by rolling Bluegrass Country Hills, Griffin Gate Marriott Resort & Spa is a true urban oasis, located near area highways, yet secluded enough for guests to experience scenic Lexington resort ambiance. Enjoy a Lexington, Kentucky, hotel boasting locally inspired decor, convenient work spaces, Marriott signature bedding and the latest in technology enhancements. Completely renovated hotel rooms blend southern hospitality with unsurpassed comfort. From our Rees Jones-designed golf course and pavilion to the Mansion, a meticulously restored 19th century antebellum manor blending tradition and sophistication, events are a unique experience at this hotel in Lexington. Guests can enjoy a Lexington, KY, hotel that is fresh off a lobby renovation which promotes work productivity and now features food & beverage options from Marriott's Greatroom 5/10/20 menu. Be sure to take advantage of The Spa at Griffin Gate, offering a variety of treatments that are sure to melt stress and provide complete relaxation. ... more   less 
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Also Known As:
Marriott Griffin Gate Hotel Lexington
Marriott Lexington
Lexington Marriott

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