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“nice hotel, friendly staff” 5 of 5 stars
Review of Hyatt Regency Lexington

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Hyatt Regency Lexington
3.5 of 5 Hotel   |   401 West High Street, Lexington, KY 40507   |  
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Ranked #10 of 66 Hotels in Lexington
Orlando, Florida
Top Contributor
66 reviews 66 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
“nice hotel, friendly staff”
5 of 5 stars Reviewed March 10, 2014

we stayed there to attend an Opera at the Opera House. The room was a very nice size, all of the staff was friendly and it was very convenient to things around the downtown area.We ordered room service once for breakfast and again late at night after the opera (approx 11:30P) and each time they were quick and made sure that everything we would need was provided - no matter the time of day.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry B, General Manager at Hyatt Regency Lexington, responded to this review, March 12, 2014
Thank you for the excellent review of your experience at our hotel. As you mentioned, our hotel is just a short walk from the historic Opera House. The Hyatt is conveniently located in the heart of the Arts and Entertainment District in Lexington.

Please return when you are in town again and we'll ensure that you don't miss the opening aria.

Larry Bell
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435 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
A TripAdvisor Member
5 of 5 stars Reviewed March 3, 2014

My husband and I stayed at the Hyatt and went to a UK basketball game. When we arrived they had a bottle of champagne for us in our room( complimentary) and the service was beyond excellent! They treated us like royalty! Will stay again!!!!!!!

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry B, General Manager at Hyatt Regency Lexington, responded to this review, March 5, 2014
Thank you for taking the time to complete a review of your experience, while a guest at the Hyatt Regency Lexington, and share it with other travelers. We are very pleased that you enjoyed the bubbly.

Congratulations on your 20th anniversary and many happy returns !

Larry Bell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
1 review
5 of 5 stars Reviewed February 27, 2014

Recently stayed overnight at this hotel for a bar association event.
Not only did I find myself at the center of just about everything in this town, but was impressed by the big city level of customer service and the small town friendliness of the staff.
If I were to return to Lexington, I owuld look no further than this hotel for my accomodations

Room Tip: hotel offers a variety of dicsounts-ask
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  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry B, General Manager at Hyatt Regency Lexington, responded to this review, March 3, 2014
Robert,

Thank you very much for completing a review of our hotel. We appreciate your thoughtful comments regarding your experience at the Hyatt Regency Lexington. We will be sure to share your sentiments about our service with our staff of associates; they will be delighted that we hit the mark of providing both professional and friendly service.

Please return again soon!

Larry Bell
General Manager
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kentucky
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 22, 2014

My wife and I have stayed at the Hyatt twice in the past month while attending UK basketball games. Both instances the staff and the hotel provided us with an excellent stay. The restaurants and the lounge provided excellent service and food during our stay.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry B, General Manager at Hyatt Regency Lexington, responded to this review, February 24, 2014
TLane,

Thank you very much for your excellent review of our hotel on this website. We are happy you have enjoyed your visits here for the UK Basketball Games. There is no better place to feel the excitement of the Big Blue Nation before a home game at famous Rupp Arena.

We hope to see you at all the future games. Go Big Blue!

Larry Bell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 21, 2014

Wife and I had the pleasure of staying at the Hyatt recently during a UK Basketball game weekend. What a treat! We utlized the eConcierge services when booking the room, and Jen was PHENOMENAL in making it all happen! She even handled some last minute requests with speed and grace! High floor room, with strawberries and champagne, while watching the snow gracefully dance down upon Triangle Park amidst the twinkling lamp posts... You get the picture! From the valets in the front, to the quick and accurate check in, we were wisked away to our sparkling, clean room. What an oasis amidst all the UK fans. The Hyatt location is also convenient if you like to amble about downtown to different establishments. The Hyatt staff is the real deal! We will definitely be back!!

Room Tip: It's worth any extra, for rooms overlooking Triangle Park.
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry B, General Manager at Hyatt Regency Lexington, responded to this review, February 24, 2014
Thank you for your outstanding review of the product and service at the Hyatt Regency Lexington. We will share your nice comments with Jenn and our entire team. We are delighted that you enjoyed your visit and please come again soon.

Larry Bell
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Franklin, Tennessee
1 review
5 of 5 stars Reviewed February 20, 2014

Hats off to the staff at this hotel in Lexington KY. They made my stay such a pleasure over 3 days last month. They are over the top friendly and helpful in every area of the hotel. If you want to be treated with respect and great service make this your hotel stop in Lexington.

Room Tip: The higher the floor the better for great views of the downtown area.
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  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry B, General Manager at Hyatt Regency Lexington, responded to this review, February 24, 2014
Jerry L,

Thank you for taking the time to give us your candid feedback on your recent visit to our hotel. We are delighted that you enjoyed your stay with us. We will share your great comments about the service you received from our associates, they will be very pleased.

Thank you again and please return soon.

Larry Bell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed February 16, 2014 via mobile

My husband and I have stayed here twice for UK basketball and let me say, there is no better place to be! The location can't be beat... No worries about parking, plenty of food, drink and atmosphere before and after the games. We had lunch (Kentucky hot brown and fried chicken) at The BlueFire Grill; it was excellent! All of the staff we interacted with was very friendly & helpful. Our room (standard king) was clean and had ample room. Bathroom is a bit small, but was fine for the two of us. Many great restaurants and shops within walking distance. I am a picky traveler but I won't even bother to look for something better in lexington. This place is the best!

  • Stayed February 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry B, General Manager at Hyatt Regency Lexington, responded to this review, February 18, 2014
Dear Soccermom,

We appreciate the great review of our hotel. We're delighted that you've enjoyed your stay with us for two UK ballgames. Go Big Blue!

Larry Bell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Lexington

Address: 401 West High Street, Lexington, KY 40507
Phone Number:
Location: United States > Kentucky > Lexington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Lexington
#8 Romantic Hotel in Lexington
#11 Family Hotel in Lexington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Lexington 3.5*
Number of rooms: 366
Official Description (provided by the hotel):
A landmark tower rises in the heart of Bluegrass Country. This is the Hyatt Regency Lexington located in the heart of downtown... a superb combination of elegance and style. You will enjoy exquisite comfort and convenience in 365 luxurious rooms including 9 suites. A dramatic 7-story atrium lobby is the ideal gathering place before shopping at Victorian Square which is connected to the Hyatt by glass skywalks. Additional features include the Glass Garden restaurant, Lobby Bar, a heated indoor pool, a fitness center and complimentary parking. The Hotel is part of the Lexington Center Complex which also houses the Lexington Convention Center, the Civic Center Shops with over a dozen boutiques and food court, the UK Basketball Musuem and Rupp Arena - home to the University of Kentucky Men's Basketball team, the Lexington Horsemen National Indoor Football team and various concerts and programs throughout the year. ... more   less 
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Also Known As:
Hyatt Regency Lexington Hotel Lexington
Lexington Hyatt Regency
Hyatt Lexington

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