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Hyatt Regency Lexington: Traveler Reviews

3.5 of 5
401 West High Street, Lexington, KY 40507
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Hyatt Regency Lexington
Ranked #17 of 65 hotels in Lexington
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219 reviews from our community

Traveler rating
    85
    81
    29
    14
    10
See reviews for
Families
43
 
Couples
54
 
Solo
18
 
Business
75
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
“Always a great experience”
4 of 5 stars Reviewed November 5, 2012

We always stay at the Hyatt when we visit Lexington. Its right downtown and has everything we need. Rooms are awesome and can't beat being attached to Rupp for a concert or a game. We walk to great dining or local bars, never feel like we have to worry about safety.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry B, General Manager at Hyatt Regency Lexington, responded to this review
November 13, 2012
Thank you for the excellent review of the Hyatt Regency Lexington. As you point out in your comments, our hotel is within walking distance to the growing nightlife entertainment and white tablecloth restaurants of downtown Lexington.

We hope you will continue to return time and again!

Larry Bell
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Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“A Very Cool Place”
4 of 5 stars Reviewed October 26, 2012 via mobile

Recently visited the Hyatt for a convention that was held there. I have been there several times previously and this like the many others was a great time. The staff is always friendly and the service was dead on point. The bar is one of the biggest hangouts in the evening and most nights, it doesn't disappoint. Right next to Rupp and all kinds of shops and a decent food court. Good time...

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry B, General Manager at Hyatt Regency Lexington, responded to this review
November 2, 2012
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London
Top Contributor
82 reviews 82 reviews
31 hotel reviews
Reviews in 40 cities Reviews in 40 cities
46 helpful votes 46 helpful votes
“Convenient to Downtown”
4 of 5 stars Reviewed October 23, 2012

Nice clean hotel. Very large, with a massive convention centre attached. Valet parking $20 a night, but there is self parking over the road if you would rather.
Room was spacious, clean and with good amenities. Great HD TV. One strange thing is there is free wifi in the bar and lobby, but not in your room! Although the wifi in the bar and lobby wifi was a little variable.
We did not have breakfast in our package, but there are breakfast places just outside and a Starbucks just across the square.
Staff very friendly and knowledgeable about the area.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry B, General Manager at Hyatt Regency Lexington, responded to this review
October 25, 2012
Thank you for your excellent review of the Hyatt Regency Lexington. We appreciate your fine comments about both the cleanliness of our hotel and...
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LongIsland, NY
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
22 helpful votes 22 helpful votes
“No Guarantee You Will Get A Room”
3 of 5 stars Reviewed October 22, 2012

Recently checked in after flight was diverted to find that my pre-paid, non-refundable room had been given to someone else.

Be careful of prepaying your stay as the night clerks will not make an effort to accommodate you.

Room Tip: chose a fountain view room
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry B, General Manager at Hyatt Regency Lexington, responded to this review
October 25, 2012
Thank you for taking the time to post your experience on TripAdvisor.com. Once again, I do apologize for the inconvenience. I appreciate your candor during our conversation yesterday and I am happy that we were able to resolve this issue to your satisfaction.

We look forward to regaining your confidence in us on your next visit.

Larry Bell
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Madison, Mississippi
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Beautiful hotel next to Rupp Arena in Lexington”
5 of 5 stars Reviewed October 16, 2012

What a beautiful and luxurious hotel in downtown Lexington. We were impressed from the moment we drove up to the hotel. Our room was wonderful and the entire four days that we spent here were fantastic. The hotel staff here is exceptional and could not have been more helpful with anything that we needed. I would especially like to thank David who works in the bar area and restaurant. There were 10 people in our group and David went above and beyond to make our stay more pleasurable. I would also like to mention that the food in the restaurant was delicious. The next time we are in Lexington, there is no doubt that we will stay here.

Room Tip: Rooms facing the atrium are not as quiet as those on the other side of the hall.
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Debbie A about Hyatt Regency Lexington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry B, General Manager at Hyatt Regency Lexington, responded to this review
October 22, 2012
Thank you for your outstanding review of the Hyatt Regency Lexington. We will be sure to share your extremely positive comments about the service...
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Additional Information about Hyatt Regency Lexington

Also Known As:
Hyatt Regency Lexington Hotel Lexington
Hyatt Regency Lexington Hotel
Lexington Hyatt Regency
Hyatt Lexington
Lexington Hyatt
Address: 401 West High Street, Lexington, KY 40507
Region: United States > Kentucky > Lexington
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotels in Lexington
#14 Business Hotels in Lexington
#20 Family Hotels in Lexington
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
A landmark tower rises in the heart of Bluegrass Country. This is the Hyatt Regency Lexington located in the heart of downtown... a superb combination of elegance and style. You will enjoy exquisite comfort and convenience in 365 luxurious rooms including 9 suites. A dramatic 7-story atrium lobby is the ideal gathering place before shopping at Victorian Square which is connected to the Hyatt by glass skywalks. Additional features include the Glass Garden restaurant, Lobby Bar, a heated indoor pool, a fitness center and complimentary parking. The Hotel is part of the Lexington Center Complex which also houses the Lexington Convention Center, the Civic Center Shops with over a dozen boutiques and food court, the UK Basketball Musuem and Rupp Arena - home to the University of Kentucky Men's Basketball team, the Lexington Horsemen National Indoor Football team and various concerts and programs throughout the year. ... more   less 
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