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“Great for business travel.” 4 of 5 stars
Review of Hyatt Regency Lexington

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Hyatt Regency Lexington
3.5 of 5 Hotel   |   401 West High Street, Lexington, KY 40507   |  
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Ranked #19 of 65 hotels in Lexington
San Anselmo, California
Top Contributor
51 reviews 51 reviews
24 hotel reviews
Reviews in 29 cities Reviews in 29 cities
60 helpful votes 60 helpful votes
“Great for business travel.”
4 of 5 stars Reviewed October 31, 2011

These rooms were nicely appointed updated, and also efficient. WIfi worked without a hitch. The dining room had breezy yet welcoming service and seemed to be able to accommodate both tourists and business travelers. I think there was actually sound proofing between the rooms so I could sleep and the square footage was a healthy size. I was in the same room for 5 nights and it worked well.

Stayed October 2011, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry B, General Manager at Hyatt Regency Lexington, responded to this review, December 2, 2011
Thank you for your positive review of our hotel.

We understand that getting a great night's sleep is important in having a great day, so our hotel features Hyatt's Grand Beds with pillow-top mattresses and luxurious bed linens in every room.

Once again, thank you for your comments and we appreciate your business.

Larry Bell
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325 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Bowling Green, KY
Top Contributor
85 reviews 85 reviews
12 hotel reviews
Reviews in 32 cities Reviews in 32 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed October 27, 2011 via mobile

Considering how long this property has been around they've done a great job of updating it. Bed was comfy, bathroom nice, flat panel tv. It would have been good to have an extra sink/vanity outside the bathroom like some have. I could hear the next room loud and clear tho (or the person in there talked very loudly at 6am). Only complaint is they charge for wifi. Who does that anymore? I did find another free signal nearby to use tho.

  • Stayed October 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry B, General Manager at Hyatt Regency Lexington, responded to this review, October 31, 2011
Thank you for your positive review of your recent stay in our hotel. We appreciate the thoughtful comments on your guest room and we will follow up on the issue you pointed out to us. We do have free WiFi available in the BlueFire Grill and Business Center in the lobby. We hope to serve you again soon.


Larry Bell
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Boise, Idaho
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed October 25, 2011

I stayed at this Hyatt for a conference from Oct. 19 through Oct. 23, 2011. The hotel itself is lovely and well maintained, but the real treasure is the staff. Every one I interacted with had a positive "I'll -take-care-of-that" attitude and was not only efficient, but personable and seemed genuine. No put on smiles or fake interest. One outstanding example is one of the waiters in Blue Fire Grill. I was exhausted and hungry from a flight across the country and he made me smile and laugh. My highest marks to Garrett who is funny and warm as well as a quality waiter. I can only hope I have the opportunity to return. The Lexington area is now on my (admittedly) long list of places I really need to explore more thoroughly. My sincere thanks Hyatt!

  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry B, General Manager at Hyatt Regency Lexington, responded to this review, October 31, 2011
Thanks for the great review! We appreciate the nice comments about our facility and our service. Please return soon to see more of the Bluegrass. Next visit you may want to visit Woodford Reserve or take an afternoon to explore the Bourbon Trail.

Larry Bell
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Johnstown, Ohio
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 15, 2011

My daughter and I stayed at the Hyatt Regency in Lexington, Kentucky on Fri., Oct. 14, 2011 to attend the UK Big Blue Madness! This was our first stay at this location and we were very pleased. The room and the hotel itself was very clean. Also, the staff was helpful and friendly. It was great to just walk across the lobby to enter Rupp Arena. No fighting traffic coming and going! How convenient, which cut out a lot of stress. Would love to stay here again!

Room Tip: The higher floors give you an excellent view of the city.
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  • Stayed October 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry B, General Manager at Hyatt Regency Lexington, responded to this review, October 18, 2011
We appreciate your thoughtful comments about our location, guestrooms and service. Thank you for your outstanding review of our hotel.

We are glad you enjoyed attending the UK Big Blue Madness event at Rupp Arena. Due to our location (Rupp adjoins our lobby) the energy in the BlueFire Grill before UK basketball games is fabulous. This year's wildcats are expected to continue the winning tradition. We cannot wait for basketball season to begin!

Larry Bell
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Orlando, Florida
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 10, 2011

I stayed at this hotel recently on a girls' weekend, and overall had a pretty good stay. The room was pretty big, which was awesome, and very well located. I wasn't there for a convention, but it was kind of nice being attached because there was a horror movie convention going on and we got to watch all the interesting people come and go. Plus it gave the lobby a fun, buzzy atmosphere, which I like much better than a dead or silent first floor. We spent a decent amount of time in the restaurant/lounge, which had pretty good food, and nice -- though slow -- service. The bartender knew us by the last night and was friendly and cool. Apart from the front desk, the staff was nice and helpful, particularly in the restaurant and at the valet area.

There were only a couple of downsides. First, the front desk was a little bit rude every time we called, which was off-putting. They also were not very knowledgeable -- for example, one night we wanted to order a pizza, and they told us every pizza place was closed. While we were in the lounge a half an hour later, we saw a pizza being delivered. We talked to the delivery guy and found out that that place was open for another hour. The only other complaint was that the housekeeping staff did a really lousy job while we were there. The room was clean when we arrived, no doubt, but they failed to make our beds (I guess because there was stuff on them) and nothing at all was tidied up except the towels in the bathroom. So that was disappointing.

Overall, though, it was a pretty good hotel in a good location, and a decent value for the price.

  • Stayed September 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry B, General Manager at Hyatt Regency Lexington, responded to this review, October 18, 2011
Thank you very much for your comments on your stay at our hotel. We appreciate your overall positive review of our hotel. Hyatt makes a great headquarters for a weekend in the Bluegrass.

Please be assured that we will follow up with our staff on your comments about the Front Desk and Housekeeping. These appear to be training issues for our associates and we will ensure that we take advantage of your experience to educate our staff members in order to improve our service.

Please feel free to contact me on your next trip to Lexington; I would be delighted to assist you.

Larry Bell
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Cincinnati, Ohio
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
153 helpful votes 153 helpful votes
5 of 5 stars Reviewed October 5, 2011

My husband and I were recently in Lexington celebrating our anniversary and staying at the Hyatt was extremely convenient and comfortable for us. It's walkable to great bars (Cheapside, The Rosebud Bar, Bluegrass Tavern, Goodfellas Pizza, McCarthy's Irish Pub, DeSha's......etc).

The rooms are clean (great pillows) and very sizeable. I recommend getting a room far from the elevator. Sound travels through the corridors and there were several times where my husband and I were awakened by very noisy guests who thought they were the only ones in the hotel. This is in no way pointing a finger at the Hyatt. I'm pointing the finger at rude people. One thing that I might suggest would be for the Hyatt to remind guests (or place a note on the door) that the doors slam shut automatically. This was another pet peeve of hotel guests just letting their room door slam no matter what time.

Back to the positive! Richard was wonderful with directions to nearby bars and our bartender was very friendly the night we stopped in for one last drink. Parking was free! Where do you get that anymore??

Next time we will be certain to take advantage of the pool and workout facility. They looked very nice!

PS - If you are there in the winter or during rain take advantage of the skywalks. They are great!

Room Tip: High floor away from the elevator. Suggest you get a room with the park side view.
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  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry B, General Manager at Hyatt Regency Lexington, responded to this review, October 7, 2011
Thank you for the great review of our hotel. The Hyatt is convenient to all of Lexington's restaurants and nightlife. In addition to the restaurants and bars you named in your review, there are many new restaurants and nightclubs to try out in downtown Lexington. Ask us for recommendations on your next visit.

Congratulations on your anniversary!

Larry Bell
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 4, 2011

I was in Lexington for my Brothers wedding, which the reception was also at the hotel. The hotel lobby was very beautiful and looked like it had been remodeled in the past year. The Valet (Keith, I believe his name was) was a super friendly and was the perfect person to be the first point of contact. The rooms were clean and comfortable, nothing special. I ate there for breakfast one morning and didn't care for it too much. Every one else raved about it but I think it was because I came down towards the end so the buffet wasn't full and the food tasted like it had been out for a while. I DID eat their for dinner the last night and LOVED it. The bison bites have to be one of the best things I've eaten in a while. LOVED THEM! All and all, the entire staff was friendly and very attentive to all of our needs. Bravo!

Room Tip: Even numbered rooms face the city. Odd face a parking lot.
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  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larry B, General Manager at Hyatt Regency Lexington, responded to this review, October 7, 2011
Thank you for your positive review of our hotel. We'll be sure to pass on your great comments to Keith; he is one of our many outstanding associates.

Congratulations to your brother and his new bride on their wedding. Many happy returns!

Larry Bell
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Additional Information about Hyatt Regency Lexington

Address: 401 West High Street, Lexington, KY 40507
Phone Number:
Location: United States > Kentucky > Lexington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Romantic Hotel in Lexington
#16 Business Hotel in Lexington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Lexington 3.5*
Official Description (provided by the hotel):
A landmark tower rises in the heart of Bluegrass Country. This is the Hyatt Regency Lexington located in the heart of downtown... a superb combination of elegance and style. You will enjoy exquisite comfort and convenience in 365 luxurious rooms including 9 suites. A dramatic 7-story atrium lobby is the ideal gathering place before shopping at Victorian Square which is connected to the Hyatt by glass skywalks. Additional features include the Glass Garden restaurant, Lobby Bar, a heated indoor pool, a fitness center and complimentary parking. The Hotel is part of the Lexington Center Complex which also houses the Lexington Convention Center, the Civic Center Shops with over a dozen boutiques and food court, the UK Basketball Musuem and Rupp Arena - home to the University of Kentucky Men's Basketball team, the Lexington Horsemen National Indoor Football team and various concerts and programs throughout the year. ... more   less 
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Also Known As:
Hyatt Regency Lexington Hotel Lexington
Lexington Hyatt Regency
Hyatt Lexington

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