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“Riverside Hawks Journey” 4 of 5 stars
Review of Courtyard Lexington North

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Courtyard Lexington North
3.0 of 5 Hotel   |   775 Newtown Court, Lexington, KY 40511   |  
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Ranked #26 of 69 Hotels in Lexington
Bronx, New York
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Riverside Hawks Journey”
4 of 5 stars Reviewed July 22, 2014

I traveled with my basketball team to Lexington Kentucky to compete in the AAU Nationals Division 1 competition. Finding a hotel in Lexington, Kentucky that would accommodate us was not as easy as I thought, but this establishment was perfect! Kristen Gough, the event specialist was my contact through it all, and she was soooooooo very helpful. From the beginning to the end. She and the staff made it very pleasant. They accommodated many other teams as well, and I am not sure how they did it, but I never felt abandoned. A special thanks to the ladies at the Bistro, Jill especially.... Now I want to send a special review to Rebecca, who I saw almost all day everyday. From cleaning the pool area, to cleaning the meeting room. Rebecca is obviously a very hard working lady, who was very pleasant and engaged in conversations several times, making sure we had all that we needed. She is definitely someone that your hotel should be very proud to have on staff. Not sure how she does it all but she does, and didn't complain!!!!
I would definitely stay at your hotel in the future.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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164 reviews from our community

Traveler rating
    60
    54
    31
    12
    7
See reviews for
44
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Yonezawa, Japan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 14, 2014

My husband and I, and some of our wedding party stayed at the Courtyard Lexington North for the weekend of our wedding and we couldn't have picked a better place for our stay. The hotel was extremely clean, the staff was very friendly, helpful, and welcoming, and the food was great. None of us wanted to leave. My new husband and myself and two more couples from our wedding have returned to stay at the hotel since the wedding because we had such a wonderful and comfortable stay at the Courtyard Lexington North. We plan on staying again soon.

Room Tip: All the rooms were sound proof. We didn't hear anything outside our door.
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amherst, New York, United States
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed July 4, 2014 via mobile

Stayed 1 night on our way south. We received a very good rate and they let us into the room for an early checkin. Every thing was clean and comfortable. The staff was very helpful. There is a Starbucks in the lobby. Nice glass covered pool and hot tub area. There is a 2 room ensuite. We are going to stay there again on our way north.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh
1 review
5 of 5 stars Reviewed July 1, 2014

Clean, convenient, and very comfortable bed. Easy access to outlets for phone charging beside bed on lamp. TV was nice and high def picture. Shower was pleasant and bathroom good in size. Also had great coffee and staff was friendly. Would stay here again for sure. Thank you. A++

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bloomington, Indiana
1 review
5 of 5 stars Reviewed June 10, 2014

We arrived on Friday afternoon to meet up with other family members and decide on dinner plans. The manager, Jerry Robinson, called JW Steakhouse and made reservations for our group. The dinner was delicious and the resort was lovely to walk around and enjoy.
The hotel rooms were spacious and clean making for a nice evening of rest and easy preparations in the morning for our day. Thanks to the other great staff members, Raleih and Jasmine for their kind assistance with our elderly members of the family. They were all very gracious and helpful. We will plan to stay there the next time we need accommodations in Lexington.

Room Tip: We were on the first floor which made it great for the seniors in our family group!
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, Kentucky
2 reviews
5 of 5 stars Reviewed June 9, 2014

The hotel was wonderful, clean, pleasant. It was conveniently located right off the highway, yet secluded and private just off the main road. The room was charming, large with a sofa, desk, and deck overlooking a lovely courtyard. I spent my entire day there, relaxing and enjoying the surroundings. WiFi in the room was free so I was able to work there. The staff was very pleasant and helpful. The restaurant was a pleasant surprise. It didn't look like a restaurant on first glance but had wonderful food, freshly prepared, and a full bar.
I plan to return there every year to the annual event that I attend.

Room Tip: Ask for an inner room overlooking the courtyard. I prefer the second or third floor, unless for some...
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Green Features: The hotel provides an optional recycling bin and option of saving linens from daily washing.
  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandler, AZ, United States
Level Contributor
70 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed June 9, 2014

We were too busy to care about much but, I will say that choosing this time to remodel their POOL, bad idea! I was hot and muggy in August and they drained the pool after our first night stay. The drilling and noise was hard to deal with. Winter would have been a better time to remodel it. The rest was ok. The front desk staffer Jennifer could have picked a better attitude to serve guests but, whatever. Overall, good deal for the money.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jerry R, General Manager at Courtyard Lexington North, responded to this review, June 11, 2014
Dear Jennifer M.-

Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the Courtyard Lexington North.

You indicated in your response that there were issues with the pool and staff. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me.

Sincerely,
Jerry Robinson
General Manager
Courtyard Lexington North
jerry.w.robinson@marriott.com
(859)253-4646
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Lexington North

Address: 775 Newtown Court, Lexington, KY 40511
Location: United States > Kentucky > Lexington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Family Hotel in Lexington
#25 Business Hotel in Lexington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Lexington North 3*
Number of rooms: 134
Official Description (provided by the hotel):
Our newly renovated Lexington, KY hotel is near Legacy Trail, Rupp Arena and all of the Lexington attractions that make Kentucky's Bluegrass country a visitor's delight. Enjoy an on-site Bistro, outdoor patio, free WiFi and indoor pool! ... more   less 
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Also Known As:
Courtyard By Marriott Lexington North Hotel Lexington
Lexington Courtyard
Lexington Marriott

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