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Holiday Inn Express Hotel & Suites Lexington- Downtown / University
2.5 of 5 Hotel   |   1000 Export Street, Lexington, KY 40504   |  
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Ranked #18 of 64 Hotels in Lexington
Brunswick
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Good Deal”
4 of 5 stars Reviewed May 28, 2014

Nice location in Downtown Lexington, near Hospitals and University of Kentucky Campus.

Has a nice complimentary breakfast. We were there during the Rolex Equistrian Championship at the Kentucky Horse Park. Hotel was packed but everything was great

Room Tip: No in hotel Restaurant but lots close by.
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbara Jean B, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review, May 29, 2014
Thank you for staying with us and yes, that was a very busy weekend for the city. Glad we were able to accommodate you this visit and we look forward to seeing you next time.
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130 reviews from our community

Traveler rating
    55
    44
    22
    5
    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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English first
Kentucky
Top Contributor
61 reviews 61 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 19, 2014

We were in town for the Taste of the Bluegrass and needed some place to bunk down that was convenient to our children's homes. We had seen the Holiday Inn Express, but we not confident about the location (close to UK campus made us suspicious!). We had a delightful stay. The room was clean and the noise level was not what we expected (perhaps if we had expected silence, we would have been disappointed?!?!) As for breakfast . . . well, I suppose that one can get excited over a free breakfast, but I've definitely had better. It wasn't bad, but the other rave reviews over a fast food breakfast are really over the top. Could you put some instant hot chocolate out with the tea???

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbara Jean B, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review, May 21, 2014
Thank you for honest feedback and glad to know you felt we were just a cut above the brand standards. We appreciate your suggestion on hot chocolate being available as we do track guests preferences to help the chain on new additions that should be added based on guest's requests. We hope you visit us the next time you are in Lexington.

Barbara Jean Beighle - General Manager
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Rogersville, Tennessee
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 17, 2014

We were coming to Lexington to meet my daughter's favorite book character, Junie B. Jones, at the Joseph-Beth Bookstore. After comparing many hotels, I decided on this Holiday Inn. As I was wanting, the hotel was in a great location to the surroundings, it was clean and well kept, beds and pillows comfortable, shower great, breakfast was good, and the front desk (day and night) were very helpful. The day front desk lady recommended and gave directions to things/places that my daughters would like, which helped a lot.
There were a just a few things that bothered us. First, our room didn't have a small fridge. So our left overs we brought back from dinner were pretty much wasted. I figured mini fridges were standard in all rooms anymore:/ Next, when we returned to the hotel that evening, the girls wanted to of course swim (which the looks of the pool was another reason I chose this hotel). To access the pool, you must use your room card key to unlock the door. Our card would not let us in, nor would any card used from other guests or the main key from the front desk. So my young daughters were heartbroken to see the pool, but not be able to get in! However, the front desk guy was very quick to respond and called the maintenance man in to fix it. The man came in that night, which was very nice and we greatly appreciated it, and he fixed the door. The girls finally got to swim at 10:00 that night. We were glad they got to swim, however it was way past their bedtimes, lol!
So, overall great place to stay if you don't need a mini fridge:)

  • Stayed May 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbara Jean B, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review, May 19, 2014
We appreciate your candid feedback and letting us specifics of what you liked and where we missed the mark. As we plan for extensive improvements to our hotel we do refer to guest comments like yours when it comes to adding features to all rooms like refrigerators. For now we do have suites that do include them so ask about those the next time you are in Lexington or you can request one upon arrival to be delivered to your room however those are limited. Glad your children were able to take a swim. Being a mother of 2 myself I do know how the pool can be a great feature to keep the kids entertained. We look forward to seeing you next time.

Barbara Jean Beighle - General Manager
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Westlake, Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 13, 2014

Front desk people are extremely helpful, and our recent stay (during the very busy, fully booked graduation weekend) was another perfect time at this ideally located Holiday Inn! Their free breakfast is always a plus, well maintained by Teresa, who takes great pride in making sure everyone is well fed and happy with the excellent breakfast provided! Teresa kept replenishing the foods to the packed room of graduation attendees, and greeted everyone with her warm smile and offer to "get y'all anything else?" It just doesn't get better than this! Likewise, those working the front desk go out of their way to help and make certain your stay is trouble free. Have always stayed here and highly recommend!

Room Tip: Yes, train tracks right outside our bedroom window, but slept soundly and never heard the train at n...
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbara Jean B, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review, May 14, 2014
We very much appreciate your loyalty to staying with us and your comments. Glad to know the staff if making a difference. Look forward to seeing you next time.

Barbara Jean Beighle - General Manager
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Salt Lake City, Utah
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 10, 2014

Bed was comfortable, hotel was clean and quiet. Nice pool area and breakfast was great: who doesn't love HI cinnamon rolls? Also pancakes, scrambled eggs and the rest of the standards. MAKE SURE YOU GET A ROOM IN THE FRONT, there is a train track that runs right behind the hotel. I never heard it at night, but I did see/hear it when I was in the pool.

Room Tip: Get a room near the front of the hotel, there is a train track running along the back.
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  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbara Jean B, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review, May 11, 2014
Thank you for commenting on your stay and glad you enjoyed the Holiday Inn Express brand cinnamon rolls. We look forward to seeing you next time.

Barbara Jean Beighle - General Manager
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Franklin
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 29, 2014

I have stayed in a number of Holiday Inn Express properties recently. This was the most expensive and the room was less than clean. A trash can was not emptied and the toiletries were not restocked. A friend who stayed in another room found snack crumbs on the carpet between the beds. With so many choices in the area, I will definitely select a different property in the future. The breakfast buffet was large and very complete.

  • Stayed April 2014, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbara Jean B, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review, April 30, 2014
We appreciate your candid feedback as it does help us to take a second look at our day to day operations to ensure we are inspecting what we expect. I apologize we missed the mark with your and your co-workers stay and do hope that in the future you would reconsider and stay with us again.

Barbara Jean Beighle - General Manager
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Charlotte, NC
Top Contributor
59 reviews 59 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed April 28, 2014

I would rate this hotel good to very good. It was clean, well maintained, comfortable beds, and the breakfast was quite complete with eggs, bacon, pancakes, cereals, fruits, juices, pastries and decent coffee. Parking on site is a challenge in that there isn't much near the front elevators where the elevators are. I especially liked this hotel because they allow small pets for a fee of $25 per stay. It is your standard Holiday Inn with a better breakfast. No real frills, but friendly staff and a clean place to stay in downtown Lexington. Theresa in the food area was very sweet and even offered to keep the breakfast open longer for me since my daughter and friend wouldn't get up on time! Front desk staff was also attentive and friendly. Would stay here again.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barbara Jean B, General Manager at Holiday Inn Express Hotel & Suites Lexington- Downtown / University, responded to this review, April 30, 2014
We appreciate your comments in regards to our hotel and good to know we are consistent with the brand and that Teresa was able to give that extra touch. We do hope you stay with us the next time you visit the Bluegrass State.

Barbara Jean Beighle - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Lexington- Downtown / University

Address: 1000 Export Street, Lexington, KY 40504
Phone Number:
Location: United States > Kentucky > Lexington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Lexington
#16 Business Hotel in Lexington
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lexington- Downtown / University 2.5*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Lexington Downtown at the University of Kentucky UK. This downtown Lexington, KY hotel is located just blocks from the campus of the University of KY UK & minutes from several area hospitals. We are also conveniently located 5 miles from Lexington Bluegrass Airport (LEX) & I-75/I-64 Interstate access. This downtown Lexington, KY hotel is less than 1 mile from the Lexington Convention Center & Rupp Arena. For horse lovers, this Keeneland Hotel is just a short drive from the track, the Red Mile & numerous Kentucky Horse Park events.Our corporate amenities include free high-speed Internet access, meeting room & 24-hour business center. Hospitals: University of Kentucky UK Chandler Medical Center, Saint Joseph Hospital, Central Baptist Hospital & Good Samaritan HospitalBusinesses: IBM, Lexmark, Pricewaterhouse Coopers, PNC, Central Bank, Fifth Third Bank, Fasic-Tipton, Ashland & UPSLocal Attractions: Bluegrass Lexington Airport LEX, Keeneland Horse Racing, Lexington Convention Center, Rupp Arena, University of Kentucky, UK Commonwealth Stadium, Red Mile, & Transylvania University.Visit Lexington, KY Stay Smart at the Holiday Inn Express hotel while attending the following Lexington events:Fayette County High School Graduation 6/4-6/5Junior League Horse Show at the Red Mile 7/6-7/12AAU Basketball 7/13-19 ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Lexington- Downtown / University
Holiday Inn Lexington
Holiday Inn Express Lexington
Lexington Holiday Inn

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