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“Homewood Suites is a home away from home” 5 of 5 stars
Review of Homewood Suites by Hilton Lexington

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Homewood Suites by Hilton Lexington
3.0 of 5 Hotel   |   249 Ruccio Way, Lexington, KY 40503   |  
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Ranked #16 of 68 Hotels in Lexington
Certificate of Excellence 2014
Calhoun, Kentucky
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Homewood Suites is a home away from home”
5 of 5 stars Reviewed August 9, 2013

Homewood Suites is a wonderful home away from home. The staff is always friendly and helpful. Free internet is quick. There is also a business office that is convenient. Each evening there is a Manager's Reception. In the evenings the front desk has freshly made cookies (just like Mama would have baked). No continental breakfast here. There is a full breakfast - The suites are always clean. They are large and have an efficiency kitchen. Lexington Homewood Suites is an A number 1 place.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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242 reviews from our community

Traveler rating
    134
    56
    23
    22
    7
See reviews for
92
40
16
73
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Atlanta, United States
1 review
5 of 5 stars Reviewed August 6, 2013

Great Hotel...Excellent location...Nice Clean Rooms! The staff was very helpful during check in and check out. The hotel is convenient to shopping and many restaurants. The hotel was accessible to the local attractions. This was a repeat stay and I would stay again when I return next year.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
4 of 5 stars Reviewed August 6, 2013

This is a very nice property. The housekeeping staff clearly did a good job as the room was clean and well kept. Access to information, checkout status, and a wakeup call were met by being put on hold and ignored. Attempts to get this information face to face were equally fruitless as I waited 20 minutes and the same customer was still chatting with the clerk. I would say that at night they need one clerk to man the desk and another to handle phones and walkup requests (if someone need a towel or other item). A very nice property with a Meiers next door!!

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eight Mile, United States
1 review
5 of 5 stars Reviewed August 5, 2013

The facilities and the staff are great. The quality of food served is outstanding. Everyone seems to be very concerned that your stay is a good one and all your needs taken of. When a staff member passes you in the hall, etc., they will ask if you need anything, can they be of help. Very friendly staff.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sellersburg,indiana, United States
1 review
5 of 5 stars Reviewed August 2, 2013

This hotel and staff have been outstanding in what they do to service the guest. I highly recommend this hotel as well as this chain. I have stayed at several across the country and have been 100% satisfied each time.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, United States
1 review
5 of 5 stars Reviewed July 24, 2013

Our family had a very nice stay at this hotel. Very clean, and very friendly staff. The breakfast was very good. I will be staying in Lexington in a couple weeks and will be staying there again. You are required to have 200 characters in your review so I am including this sentence in hopes that it will get me there. :)

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Key West, Florida
Top Contributor
127 reviews 127 reviews
62 hotel reviews
Reviews in 48 cities Reviews in 48 cities
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed July 20, 2013

My theory is you can have the most beautiful hotel or business in the world but your staff can make it ugly. On the other side you can have a average hotel or business and the staff can make it fantastic.
This Homewood Suites is nice very clean the rooms nicely finished and roomy but most of the staff was so unfriendly it made for kind of a sour stay. We arrived about 12:30 and I know this is early but with kids wanting to swim we thought we would at least go see if we could check in early. We are diamond with Hilton and many time we are able to do this but I understand if you can't and we had 3 rooms reserved. But Janet at the front desk was so rude and unfriendly I couldn't believe it. She let us know in know check in was at 3 pm and we shouldn't bother her by even asking. This kind of gets your stay started off on the wrong foot. There are a lot of nice ways to let you know your rooms are not clean and ready yet. So we left and ran a few errands and came back about 3 and had a wonderful young Lady, Shelby, help us check in. Shelby was the one bright spot in the staff, she was just great as we had food delivered to the breakfast area the next two nights and she was so helpful. The second night we were there we had pizza delivered and we ate in the breakfast area and the kids wanted to watch TV. Now it was about 7 pm and no other guest were any where around but we were told by the manager we could not change the channel from news it was a rule. Give me a break I fully understand at breakfast or if other guest are watching.
Breakfast was terrible out of food and plates all the time even with two people working.
One fun place was the pool it was fun and clean and the kids had a blast. It's sad that a staff can do this to a nice hotel, seems like a little, no, a lot of customer service training is needed from the top down! We usually stay at the Hilton Suites at Lexington Green but thought we would try this hotel as we had so much family. that was my mistake just booked us back at Lexington Green for next week.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaTonyaJ, General Manager at Homewood Suites by Hilton Lexington, responded to this review, August 5, 2013
First of all, thank you for your review of your past stay at our hotel. I am so sorry that our staff was not more attentive towards you and that they did not provide you the customer service you deserve. I was both surprised and deeply disappointed by your recount of your experience with us. I assure you that it’s contrary to what our customers typically see from us. However, I can very much empathize with your situation and assure you that we will take your comments into consideration to improve our property.

Again, I apologize if you went through any inconveniences and I hope you give us another chance to serve you, if you travels bring you back to our area. Please know that your business is incredibly important to us and I sincerely apologize for the inconvenience you encountered.

Sincerely,

LaTonya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Lexington

Address: 249 Ruccio Way, Lexington, KY 40503
Phone Number:
Location: United States > Kentucky > Lexington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in Lexington
#15 Business Hotel in Lexington
#17 Family Hotel in Lexington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Lexington 3*
Number of rooms: 91
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Also Known As:
Homewood Suites By Hilton Lexington Hotel Lexington
Homewood Suites Lexington
Homewood Lexington
Hilton Lexington
Lexington Homewood Suites
Lexington Hilton

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