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“Great Hotel, Staff could be better” 4 of 5 stars
Review of Homewood Suites by Hilton Lexington

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Homewood Suites by Hilton Lexington
3.0 of 5 Hotel   |   249 Ruccio Way, Lexington, KY 40503   |  
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Ranked #15 of 69 Hotels in Lexington
Certificate of Excellence
Fayetteville, United States
1 review
“Great Hotel, Staff could be better”
4 of 5 stars Reviewed June 3, 2013

This is an awesome hotel and the amenities are great, but the staff at the front desk were not helpful or friendly at all. I did not get straight answers to any of my simple questions or requests. The staff at the breakfast bar were very accommodating and friendly, and would have been nice if all of the staff were just as accommodating. On other thing is that I notified the front desk prior to my arrival that there are 5 people in my party staying in one room (2 adults, 3 kids), and there were only enough towels and wash cloths for 3, I was very disappointed about that.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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244 reviews from our community

Traveler rating
    135
    57
    23
    22
    7
See reviews for
93
40
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Raleigh, NC
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed May 30, 2013

We spent one night at the Homewood Suites. It appeared to be newly rennovated. It was very clean. We have stayed there before and our previous suite was more spacious. However, it was still very nice. The breakfast area had fresh, sliced strawberries and blueberries, which were a treat. They had a light dinner of salad, grilled chicken and fresh fruits and vegetables, of which we didn't partake because we had already eaten dinner. Friendly and nice staff. Would stay here again.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayton, OH
Senior Contributor
24 reviews 24 reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed May 26, 2013

We reserved and prepaid for a room last December because we were in town for a family celebration in May. We were supposed to have a one-bedroom suite with a door separating the bedroom and living area. We went to the hotel at 1PM, but the room was not ready. We returned at 10:30 PM and the only room left was a regular suite and not the one we had paid for. Their only explanation was that they had overbooked. The front desk was very rude and unwilling to do anything to correct the problem. I mentioned that there was a sign in the elevator that says 'Satisfaction Guaranteed or your stay is free'. The girl at the front desk said that did not apply to prepaid rooms. We have stayed there many times in the past, but that was our last.

  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed May 23, 2013

We spent three nights in the Homewood Suites while visiting family in the Lexington area. The hotel is very clean, the rooms are very comfortable, and have extra amenities such as a sofa sleeper, kichenette, separate vanity area from bathroom, and a very nice breakfast buffet. The staff was very helpful, and we had a very pleasant stay.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vineland, New Jersey
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 7, 2013

We recently stayed at this property for a weekend. We checked in late on a Thursday evening, property was very quiet, a little off the main road but GPS found it without any trouble. Staff was very friendly and helpful. Parking lot was well lit for us to unload late. First impression of the hotel was very good. Upon entering our room it was on the smaller side for suites, but very clean and well kept up. The bed was comfy enough to get a good nights rest. Breakfast in the morning was a nice spread for a hotel breakfast buffet. Close to shopping which was convenient for travelers like us that forget things! I was pleasantly surprised by this property, we would stay again if ever in town in the future.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Pittsburgh, United States
1 review
5 of 5 stars Reviewed May 4, 2013

The hotel is near banks, grocery and mall, and it is a great place to stay. It is great there it has a kitchen and two separate rooms. Extremely comfortable beds as do all Hilton properties. The free breakfast and evening meal is a real cost saver when traveling.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calhoun, Kentucky
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 12, 2013

We look forward to our stay at Lexington Homewood Suites. Everyone is very helpful and friendly. They have a nice evening meal and breakfast. We look forward to the evening cookies at the front desk. When they come out they are still warm. Excellent.

Another perk to this location is that it is next to a wonderful mall. Shopping is good.
For us the location is convenient to UK Medical

Room Tip: Any room at the Inn is excellent. We prefer the lower ones near the office.
See more room tips
  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Lexington

Address: 249 Ruccio Way, Lexington, KY 40503
Phone Number:
Location: United States > Kentucky > Lexington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Lexington
#15 Family Hotel in Lexington
#15 Business Hotel in Lexington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Lexington 3*
Number of rooms: 91
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Also Known As:
Homewood Suites By Hilton Lexington Hotel Lexington
Homewood Suites Lexington
Homewood Lexington
Hilton Lexington
Lexington Homewood Suites
Lexington Hilton

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