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“Nothing else was available” 3 of 5 stars
Review of Red Roof Inn Lexington North

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Red Roof Inn Lexington North
2.0 of 5 Hotel   |   1980 Haggard Court, Lexington, KY 40505   |  
Hotel amenities
Ranked #34 of 69 Hotels in Lexington
Lexington, Kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Nothing else was available”
3 of 5 stars Reviewed April 6, 2014

I tried booking a room at another hotel I usually stay at every time I visit Lexington. It was full and so was about 6 others I tried. I went through Expedia and booked a room with 2 beds at this location. "Mary"checked us in. It was evident that she wasn't thrilled to be on duty this particular evening. Her greeting was lackluster at best. She kept me standing at the desk for about 10 minutes without saying a word while she tried to get two computers to work. Since there was nothing else to do, I looked at the room packages they offer. I asked "do the rooms all have refrigerators and microwaves?" Without looking up she said "not the one your'e getting." Alrighty then! Had she asked me if I was interested in doing so, I would have "upgraded" to the room with those amenities. She made no attempt to make that sale. Maybe that was 'not her job.' On to the room. Despite signs every where stating smoking in the rooms was prohibited, the spreads on both beds had cigarette burns on them. I slept on top of the spread because I questioned whether or not the linen was actually fresh. Although I booked the room for 4, there were only 2 towels & 2 washcloths in the room. Now on to housekeeping: what housekeeping? We left around 7AM and returned around 5PM. The beds had not been made & the trash had not been emptied. I wouldn't recommend this particular location to anyone. I most definitely would not recommend that any female or any female with children stay here. It is unsafe and unwise to to leave the room after dark. Seedy looking characters loiter around the rooms. Had Expedia not billed my card in full for the 2 night stay, I would have checked out and found another place to stay. I have never had an experience like this. I can hardly wait to check out in a few hours.

  • Stayed April 2014, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRI44, General Manager at Red Roof Inn Lexington North, responded to this review, April 13, 2014
Dear Jean J, Please accept my sincerest apology for your experience at our property. We try to make sure each guest has a pleasant experience, obviously this stay was not. I will make sure that I share your comments not only with Mary but the entire housekeeping staff so that we may provide a better guest experience in the future. Once again, I am extremely sorry. I would like to discuss this with you in greater detail if possible, please contact me directly at i0044@redroof.com. Thank you for sharing your concerns and giving us an opportunity to improve our property. Wendy
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135 reviews from our community

Traveler rating
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    24
    16
    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Ashland, Kentucky
Level Contributor
6 reviews
4 of 5 stars Reviewed March 27, 2014

My husband and I stayed on 3/25/14. It was a nice room and comfortable for us. I would stay with RRI again in the future. The room was great for the price we paid. This is right off the highway and behind a gas station so if you needed to get back on the highway you can easily access it within about 30 seconds.
*I wish there was sugar and creamer packets for the coffee. I had some left from the drive but only enough for 1 cup.
That's my only suggestions which isn't a big deal at all. Thank you for a nice stay, although I wish it was on better circumstances (funeral).
When we return for a visit in the future, I will stay here again!

Room Tip: There is no elevator to get to the second floor, so if you need one choose a bottom level room.
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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RRI44, General Manager at Red Roof Inn Lexington North, responded to this review, March 31, 2014
Thank you for taking the time to post your review. I am glad to hear we were able to need your needs during this difficult time. I hope you will consider us again if you’re in the Lexington area. Sincerely, Wendy S.
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atl
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed March 11, 2014

This is one of the newest renovated model hotels (one of the banners said the first one to be done in that fashion) and we stumbled upon it dead tired at 3am out of the blue (crashed in more like it).

Asides from the huge banner saying so, the outside looks 100% like the old RRIs. Alright, no problem.

Now the office is nicely done, even if it is the original super small size. It smelled clean, it was clean, the colors were nice.

Staff was ok. Pleasant and calm, keep in mind its 3am and the person was obviously more tired than we were. But no complaints.

The whole hotel was non smoking but we all know what happens when contractors get in the rooms.. yep, our brand new room in the brand new renovated hotel had significant smoke odor. Oh well, you can't have nice things with some people I suppose.

The room itself was clean, the tv decent size, tv choice (directtv) was great as was reception quality. Beds were nice, pillows too.

Besides the smoke odor the only iffy thing was the ac unit. Couldn't get the temperature right.. Eventually set it to cool (34F outside) to stop it from baking the room.

So I would currently recommend this hotel, but not sure for how long. The guests are working hard on bringing it down to dingy level. So use it while its new!

Location is meh with only a waffle house nearby. It will do but nothing great.

Room Tip: Smell your room before you move in. Request a new one till you find one not polluted by tobacco.
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRI44, General Manager at Red Roof Inn Lexington North, responded to this review, March 31, 2014
Please accept my apologies for the odor in the room. I will make sure to share this with our housekeeping staff so they pay more attention going forward. I am glad to hear that you were pleased overall with the new look. While the waffle house is the closest to the property, we do have several other choices within a couple of miles of the inn. I hope you will consider us again if you are in the Lexington area.
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Cincinnati, Ohio
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed February 24, 2014

I stayed for one night on "no frills" business trip. Price & location fit what I was looking for.
The Inn with large/tall sign was very easy to find exiting interstate at exit 113. (Although it was still daylight for my check-in). Inn was fairly full due to Kentucky basketball game & other university events,however, I found my room to be very quiet. Front desk recommended nearby restaurant-"Horseshoes Bar & Grill" which was just outside of walking distance. It had a decent menu and was resaonable for dinner. I found that the Wifi working well throughout my stay.
I will consider Red Roof Inn in the future for "no frills" and clean rooms based upon this experience.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed February 21, 2014

This is a standard Red Roof Inn, no frills, but you do not stay are a RRI if you want frills. Limited TV channels, small bathroom. If you believe in the adage "dirty windows, dirty house", I rank this location a 7 on a scale of 1-10. Front desk friendly and fast. Nice that all rooms are smoke fee, not so nice that smokers smoke is sucked into room air/heat unit when smokers stand outside the next room.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 19, 2014

We stopped at this location on the way home from Alabama, on one of the storm nights..
Staff was pleasant. They were limited in what rooms were available due to the bad weather, so we had to take room on the second floor. It was a nice and clean room, looked to be newly renovated. There were only two towels, for two people. We didn't bother to ask for another towel, but I am sure they would have given us more. The other problem was you could hear other people when they took a shower, Sounded like the water was on in our bathroom. Nothing the staff could do about the noise, seems like it might have been a design problem with the building.
overall very good experience.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRI44, General Manager at Red Roof Inn Lexington North, responded to this review, February 26, 2014
Thank you for the nice review. We are glad you enjoyed your stay with us. I will be sure to share your thoughts with the rest of our team. Thank You, Wendy S.
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Knoxville, Tennessee
Level Contributor
107 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 stars Reviewed January 27, 2014

Nothing fancy about this Red Roof Inn, just average compared to others we have stayed in. Room smelled like smoke when we entered, and would have the smell of smoke at different times throughout the day. Beds were hard and the pillows were way too firm. There was a snow storm in Lexington while we were there. Parking lot was slippery and dangerous, even after snow plow made a quick "clean up". Upstairs walkway was covered in snow. Made it hard to get into our room without slipping. Stairs leading up to the second floor were covered in snow, seems like there was no attempt made to clean that off. Could have easily fallen down the stairs.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RRI44, General Manager at Red Roof Inn Lexington North, responded to this review, February 9, 2014
The safety of our guests is extremely important to us. I certainly apologize for the issues that you encountered during your stay. Please know your review will help us to continually improve our property. Thank you for sharing your concerns. I hope you will consider us again if your back in Lexington. Wendy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Lexington North

Address: 1980 Haggard Court, Lexington, KY 40505
Location: United States > Kentucky > Lexington
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#5 Best Value Hotel in Lexington
#24 Business Hotel in Lexington
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Lexington North 2*
Number of rooms: 108
Reservation Options:
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Also Known As:
Red Roof Inn Lexington North Hotel Lexington
Lexington Red Roof Inn

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