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“Nice Hilton Garden Inn But Showing It's Age” 4 of 5 stars
Review of Hilton Garden Inn Lexington

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Hilton Garden Inn Lexington
3.0 of 5 Hotel   |   1973 Plaudit Place, Lexington, KY 40509   |  
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Ranked #30 of 67 Hotels in Lexington
Colorado Springs, Colorado
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
“Nice Hilton Garden Inn But Showing It's Age”
4 of 5 stars Reviewed May 28, 2014

On a recent trip to Lexington, my husband and I stayed at the Hilton Garden Inn. We have stayed at this hotel in the past and it is very clean and the staff is very friendly and helpful. The staff always greeted us with a smile and a warm welcome! Our friends who were meeting us in Lexington accidentally booked the wrong night, but not a problem! The front desk staff was able to work it out. Crisis averted! As stated in the title of this review, the hotel is showing a bit of it's age. There is only 1 elevator and the carpets and furniture were a tad worn. That said, the room and bathroom were clean. The breakfast in the mornings is adequate and if you do not want to partake of the breakfast buffet, they will make eggs cook to order. Hotel is conveniently located near shopping and many excellent restaurants. I highly recommend Malone's near by as well as the Bonefish Grill.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd P, Front Office Manager at Hilton Garden Inn Lexington, responded to this review, May 30, 2014
Thank you for taking the time to review our hotel and for selecting our hotel. Our property and brand goal is to exceed our guests’ expectations. However, I am disappointed that in some areas, we were unable to meet your expectations. In your review, you bring up some great points that we are currently looking into. In regards to updating---we're already on our way. In fact, our property will be undergoing some renovations in the near future to address the issues you mentioned. If you decide to stay with us again then please feel free to call me directly and I will do everything in my power to make sure you have a better stay and to make up for the inconvenience. I hope to see you again at the Hilton Garden Inn and look forward to serving you in the future.
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214 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
Southaven, United States
1 review
5 of 5 stars Reviewed May 28, 2014

The room I had was spacious, clean and comfortable. I loved that the Outback Steakhouse next door delivered to the hotel with only a minimal delivery charge. The fridge in the room was a little noisy, but it didn't interfere with my sleep.

  • Stayed May 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd P, Front Office Manager at Hilton Garden Inn Lexington, responded to this review, May 30, 2014
I would like to thank you for taking the time to fill out a survey about your recent experience at the Hilton Garden Inn. We value your opinion and appreciate your feedback. At the Hilton Garden Inn we want to ensure that every guest's stay is enjoyable. I sincerely apologize for the inconvenience with your stay. I will review your survey and comments with the staff and look for other areas we can improve as well. We apologize for any inconvenience. If you decide to stay with us again then please feel free to call me directly and I will do everything in my power to make sure you have a better stay and to make up for the inconvenience. We hope to see you again at the Hilton Garden Inn and look forward to serving you in the future.
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1 review
5 of 5 stars Reviewed May 19, 2014

My husband and I went to Lexington, KY for a quick trip and to do a little site-seeing. This hotel was located near a lot of great spots to eat and within a reasonable distance of the places we were seeing. The hotel was very comfortable, the staff very friendly and helpful and the accommodations were nice and clean.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd P, Front Office Manager at Hilton Garden Inn Lexington, responded to this review, May 20, 2014
I would like to thank you for taking the time to fill out a survey about your recent experience at the Hilton Garden Inn. We value your opinion and appreciate your feedback. At the Hilton Garden Inn we want to ensure that every guest's stay is enjoyable. Your feedback is truly appreciated for it is one of the most important tools that allow us to improve the quality of our products and services. I do hope to have another opportunity to serve you, if your travels bring you back to our area.
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Livonia, United States
1 review
4 of 5 stars Reviewed May 18, 2014

This hotel is always accommodating and we have never been disappointed. We arrived earlier than expected and the staff made arrangements for us to get into our room. Great location with nearby restaurants and great shopping. A great value.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Todd P, Front Office Manager at Hilton Garden Inn Lexington, responded to this review, May 19, 2014
I would like to thank you for taking the time to fill out a survey about your recent experience at the Hilton Garden Inn. We value your opinion and appreciate your feedback. At the Hilton Garden Inn we want to ensure that every guest's stay is enjoyable. Your feedback is truly appreciated for it is one of the most important tools that allow us to improve the quality of our products and services. I do hope to have another opportunity to serve you, if your travels bring you back to our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashland City, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 15, 2014

Carpet stained, very small room. I prefer King bed and this room had 2 double beds. Staff informed me that my Hilton preferences was for 2 beds. When I checked my Hilton Honors preferences, it says King bed. Did not feel like I was treated as a Hilton Honors customer. Will not stay at this particular Hilton, but will try other Hilton hotels in Lexington area.

  • Stayed May 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison M, Front Office Manager at Hilton Garden Inn Lexington, responded to this review, May 17, 2014
On behalf of the management and staff of our hotel I’d like to thank you for your recent stay with us. I am very sorry to hear that you were disappointed with you last stay and in order for us to continuously improve upon our products and services, we do take your comments very seriously. With that said, please be assured that I will be taking your feedback into consideration to improve our in-property experience.

Thank you again for your review and I sincerely hope we have the opportunity to welcome you back so you may enjoy a more favorable stay.
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Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 3, 2014

The location of this hotel was perfect for us. It was an easy off and on from the highway. We were exhausted and were able to walk next door to an Outback Restaurant. We found the rooms clean with a nice large screen television. We wish there would have been a whirlpool but, other than that we were very pleased with our stay.

Room Tip: The Hotel was far enough from the highway we did not hear the noise from the traffic.
See more room tips
  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison M, Front Office Manager at Hilton Garden Inn Lexington, responded to this review, May 6, 2014
Thank you for taking the time to review our hotel on TripAdvisor. Thank you for selecting our hotel. Our property and brand goal is to exceed our guests’ expectations—I was delighted to read from your review that you found your stay to be pleasant. Thank you again for sharing your experience. I do hope to have another opportunity to serve you, if your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed April 28, 2014

This hotel looks good from the outside and the lobby gives the impression it's a newer hotel. In fact the rooms are really run down, bathrooms are not clean and we even had 5 millipedes in our bathroom! The only thing that was good about the hotel was Silvia at breakfast and the chef who made great breakfast.

Stayed April 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alison M, Front Office Manager at Hilton Garden Inn Lexington, responded to this review, April 29, 2014
Thank you for reviewing our hotel on TripAdvisor our brand goal is to exceed our guests’ expectations. However, I am disappointed that in some areas, we were unable to meet your expectations. I am pleased to hear Silvia provided you with a positive experience, she is exceptional. I am also pleased to report that our hotel will be receiving a full renovation by September of this year. The entire hotel including guest rooms will be brand new and fantastic as ever. Shall you ever need anything from us, don't hesitate to contact me personally and I'll do everything in my power to WOW you. You can count on us!

Sincerely,
Todd Price
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Lexington

Address: 1973 Plaudit Place, Lexington, KY 40509
Phone Number:
Location: United States > Kentucky > Lexington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 67 Hotels in Lexington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Lexington 3*
Number of rooms: 100
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Also Known As:
Hilton Garden Inn Lexington Hotel Lexington
Lexington Hilton Garden Inn
Hilton Lexington

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