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“Unique place to stay, but weird service” 2 of 5 stars
Review of Hampton Inn I-75 Lexington/Hamburg Area

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Hampton Inn I-75 Lexington/Hamburg Area
2.5 of 5 Hotel   |   2251 Elkhorn Road, Lexington, KY 40505   |  
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Ranked #15 of 64 Hotels in Lexington
Alexandria, VA
Senior Contributor
48 reviews 48 reviews
38 hotel reviews
Reviews in 42 cities Reviews in 42 cities
84 helpful votes 84 helpful votes
“Unique place to stay, but weird service”
2 of 5 stars Reviewed December 26, 2007

Check in was kind of strange for us. We arrived about 5:30 and were given a key, but the clerk said our room would have no running water for the next two hours. She said they were expecting a plumber to work on our part of the building and that he would be done by 7:30. When we said we had driven all day from Georgia and would like to use the bathroom in another room to get ready for dinner out with friends, she said that was impossible, but she would be more than happy to "cancel our reservation". She would not even give us two bottles of water to hold us over. When the manager in the back heard the conversation, he came out and apologized and told the clerk to put us in "room 5" where the water was on. This room was very nice, but I had no way to judge how much better it was than a regular room, as I never saw anything else.
The check-out help the next morning could not have been nicer, and the rooms are really kind of neat, being part of an old southern historic home. Breakfast is fine, and the typical Hampton Inn setup.
I hope the evening clerk was an anomaly, otherwise the stay was fine. To us, getting good service trumps any other amenity a hotel can offer- hence I'm only submitting two stars here.

  • Liked — Historic feeling
  • Disliked — Lack of training for front desk staff
  • Stayed December 2007, traveled as a couple
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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248 reviews from our community

Traveler rating
    116
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98
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
Argyle, Texas
Top Contributor
299 reviews 299 reviews
78 hotel reviews
Reviews in 95 cities Reviews in 95 cities
269 helpful votes 269 helpful votes
4 of 5 stars Reviewed June 26, 2007

Nice, clean, newish hotel with stylish decorating touches, friendly staff, and a good breakfast. Recommended!

  • Stayed June 2007
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Indianapolis
Senior Contributor
45 reviews 45 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed June 14, 2007

This is a really nice hotel. Clean rooms and comfortable beds. Staff is really helpful with directions and the like, and they are fast. The location is fantastic - on a quiet exit off I-75, that allows you a back entrance to the restaurants and shopping just south on Man O' War turnpike - - all of the benefits, and none of the traffic. Our only problem was that we were in a non-smoking room, but the smoking rooms are on the same ventillation system. Our first night we were literally sick with cigarette smoke flooding the room - we stuffed wet towels in the vent to try to cut it off, but we were red eyed and smelled bad in the morning.

Stayed April 2007
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Brunswick, Maine
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 2, 2007

Excellent stay on our way to Gatlinburg. We will be staying there again this year on another trip to the Smokies. I travel quite a bit and rarely write reviews on Tripadvisor, but this is one of those exceptions. Great stay for my family.

  • Liked — Clean and Pet Friendly
  • Disliked — Quality restaurants near hotel
  • Stayed October 2006, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Jefferson City, TN
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
126 helpful votes 126 helpful votes
4 of 5 stars Reviewed April 16, 2007

Stayed here for a second time because they allow pets. Originally booked a room at another pet-friendly hotel closer to Keeneland but they called the day before we were scheduled to arrive and said they were sold out. Everyone at the Hampton Inn is efficient and nice. Even the customers (many of whom are pet owners) had good attitudes. Great location right next to the interstate and good restaurants just across the street on Sir Barton Way (Malone's, Bonefish Grill, Johnny Carino's, Max & Erma's, etc.) Their free breakfast is good and the coffee outstanding. Will stay at the Hampton I-75 again.

  • Liked — Pet-friendly and free breakfast
  • Stayed April 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ky
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 10, 2006

The entire hotel was very clean. The staff was very helpful and friendly. The breakfast was well above average. Will definitely stay there again.

  • Liked — Excellent, breakfast. Much better than most.
  • Stayed November 2006, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 stars Reviewed May 16, 2006

Pretty typical, I didn't think the staff at check in was over friendly. There were some people complaining about internal stuff that was unprofessional. The room was nice and clean, a little overpriced. Location was pretty good. Overall about average.

  • Stayed May 2006
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn I-75 Lexington/Hamburg Area

Address: 2251 Elkhorn Road, Lexington, KY 40505
Phone Number:
Location: United States > Kentucky > Lexington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Lexington
#15 Romantic Hotel in Lexington
#16 Family Hotel in Lexington
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn I-75 Lexington/Hamburg Area 2.5*
Number of rooms: 125
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Also Known As:
Hampton Inn Lexington - i-75 Hotel Lexington
Lexington Hampton Inn

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