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“Nice Enough, Not on Par with Price” 4 of 5 stars
Review of BEST WESTERN Lexington Conference Center Hotel

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BEST WESTERN Lexington Conference Center Hotel
3.0 of 5 Hotel   |   5532 Athens-Boonesboro Rd., I 75 at Exit 104, Lexington, KY 40509   |  
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Ranked #20 of 64 Hotels in Lexington
GreenLeadersBronze level
Pikeville, KY
1 review
“Nice Enough, Not on Par with Price”
4 of 5 stars Reviewed July 14, 2014

Overall it is a pretty nice hotel. All of the staff that I encountered were very friendly and helpful. I don't feel the value of the hotel equaled the $112.xx per night paid. Although that may have just been the room (281) we were in. A lot of things in the room were unplugged, like the clock, microwave, refrigerator, etc. Room did not really have enough electrical outlets to accommodate everything. Microwave did not work, it would come on for about a minute and then the power to it would shut off, after it cooled down it would come back on again and could be used for another minute. Someone stuck a do not disturb sign on our room door while we were gone, so the room did not get cleaned, but the desk was really prompt about bringing up fresh towels when we requested them. TV has controls locked out so the HDMI and VGA ports don't work (wanted to watch a movie on our laptop and show it on the screen). Breakfast was okay, but had a microwave kind of taste to it. The hotel was really crowded and there was not enough seating in the breakfast area. Overall it was a good stay, although I don't think the value equals price paid. I think it may have also been a better experience if the hotel had been less busy and other rooms are probably better. Beds are very comfortable and the Wireless Internet works great (probaly the best hotel Internet I have encountered). Would try it again if I found a better price / good deal on it.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
unflappable, General Manager at BEST WESTERN Lexington Conference Center Hotel, responded to this review, July 20, 2014
Please accept my apology for the microwave not working properly in your room. I received your comments after your departure. We've replaced the microwave in room 281 on Monday morning.

We keep the appliances unplugged to conserve energy. As a member of Trip Advisor and American Hotel & Lodging Association's green team, we use compact fluorescent light bulbs in all our light fixtures, recycle all paper and plastic items, and keep the microwave, refrigerator, coffeemaker, and hair dryer unplugged. I hope you understand our effort to make the world a better place.

I completely understand your frustration on the lack of outlets. We've purchased "multi-ports" that have three plugs last month. We will be installing them on top of the nightstand this month to take care of this problem. I know all of us travel with at least 1 electronic gadgets so I understand the importance of readily available plugs.

As for the room rates, weekends in July are busiest time of the year in Lexington. Because of that, our rates are about 20% higher on weekends. If your travel plan is flexible, please come see us during the weekdays and I promise you will get a much better rate.

Again, please accept my apology for the inconveniences you experienced during your stay. We strive everyday to make sure our guests are completely satisfied with their stays and I am sorry we were not able to do that with yours. I hope you won't give up on us and give us another opportunity to serve you better.

Kim Thompson
General Manager
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319 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Booneville, Kentucky
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 14, 2014

I had to work the weekend of July 11-13 in Lexington, KY. I booked a room at the Best Western Conference center because I took my son and mother with me and thought that because they had two pools they would enjoy this. When I arrived on Friday at 6:00 pm there was a long line checking in and kids all over the place. It took about 20-30 minutes wait to check in. The room was nice and it opened to the courtyard going to the pool. There was a opened bottle of water left in the refrigerator that was not ours. The phone in the room did not work at all and I reported this and the gentlemen at the front desk ask me if I needed the phone?? Anyway it was not fixed all weekend. I had my cell phone so that was OK except for on Saturday night at 11:00 there was a fire alarm and I could not call the front desk. The pools were always so crowded as was the breakfast area. We had to get our breakfast and go back to the room to eat because there was no place to sit inside or outside. The breakfast was very good with biscuits and gravy, sausage, potatoes, cereal, toast etc.. The hotel was Ok I just prefer a more peaceful place. They do have refrigerator and microwaves in the room which is nice. The bed and the pillows were very nice as well. If it wasn't family vacation time I am sure that it would have been less crowded.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
unflappable, General Manager at BEST WESTERN Lexington Conference Center Hotel, responded to this review, July 20, 2014
Thank you for staying with us and taking the time to post your comments.

Please accept my apology for the wait at check-in and the pools and breakfast room being crowded.

We were completely full during the weekend you stayed with us. Even with 13,000 sq. ft. of indoor pool area, when we have over 400 guests in the hotel, as you noticed, things can get really hectic.

We are really proud to have a really large breakfast room which seats 58 people, but when we are completely full, there is not enough seating for everyone during peak hours. I am really sorry that you had to take the breakfast to your room because you couldn't find seating. On weekends, the breakfast room calms down between 7 a.m. and 8 a.m. and after 9:30 a.m. If your travel plan is flexible, please join us during these hours and I promise you will find empty tables.

I will review your comments about the water bottle in the refrigerator and the phone not working with our staff. These issues should have been addressed immediately. We pride ourselves in providing exceptional guest service, and I am really sorry we didn't live up to your expectations. I hope you will give us another chance to serve you better.

Kim Thompson
General Manager
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Westville, Oklahoma
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 14, 2014

Remodel was in process during our stay. Our room was very nice. We didn't arrive until around 8 p.m. Room wasn't ready, waited 30 minutes. Hot tub in pool area didn't work. Good breakfast. Very comfortable bed. Lots of confusion when fire alarm went off at 11 p.m. Need better training. Staff was very nice. Faster to take stairs than elevator but glad to have it for taking up luggage. Would recommend overall.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
unflappable, General Manager at BEST WESTERN Lexington Conference Center Hotel, responded to this review, July 20, 2014
I am so sorry for the fire alarm going off in the middle of the night. The alarm monitoring service called me about 12:30 a.m. to let me know what was going on.

On Monday morning, we finally found out that there was a power surge that went through the ice machine at entrance 1 which set off the fire alarm. I know this doesn't help the fact that you were woken up at 12:30 a.m., but the ice machine has been repaired.

Again, I am so sorry for the inconvenience you experienced during your stay. With fingers crossed, we won't have another issue with the equipment or alarm.

Kim Thompson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wichita
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 11, 2014 via mobile

We had a long road trip from North Carolina to Wichita Kansas and stayed here… Everything was wonderful and we would do it again and look forward to it! The bed was comfortable, all of the amenities were available, the staff was polite & friendly... we didn't have time for the fitness center but was glad to see it for our next visit.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
unflappable, General Manager at BEST WESTERN Lexington Conference Center Hotel, responded to this review, July 13, 2014
Thank you for staying with us and taking the time to post your comments.

I am sorry you didn't get to use the fitness room. The stepper, bicycle, and treadmill were all purchased this spring. We've installed drop ceiling, improved the lighting, replaced carpet, and painted one of the walls red ... I love the way the room turned out.

Hopefully, you will more time on your next stay and have the time to put in a workout and relax in the whirlpool before you leave.

We so appreciate your business, and look forward to welcoming you on your next visit.

Kim Thompson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Top Contributor
57 reviews 57 reviews
9 hotel reviews
Reviews in 24 cities Reviews in 24 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 9, 2014

The staff was very efficient, pleasant and helpful. One clerk even went to his own car to get us change for the laundry. Breakfast was fine, and the location is excellent: just off the highway and on a road that takes one straight to downtown Lexington. The Murphy's Grille was out of several items and I would not go there again, but we would definitely stay at the hotel again.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
unflappable, General Manager at BEST WESTERN Lexington Conference Center Hotel, responded to this review, July 13, 2014
I love the picture of your dog!

Please accept my apology for Murphy's Bar & Grill running out of menu items. I will do an inventory first thing in the morning and make sure everything gets stocked.

With the downtown being only 8 miles from the hotel, our guests love the fact that they can stay with us away from the downtown traffic. I hope you were able to enjoy the indoor and outdoor pools during your stay.

We are pet friendly so please bring your dog with you the next time you stay with us. Everyone at the front desk loves dogs, and I am sure they would love to meet your dog.

Kim Thompson
General Manager
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Lexington, United States
1 review
5 of 5 stars Reviewed July 9, 2014

excellent hotel--décor, staff, extras--2 pools, hot tub, exercise room, amazing breakfast, beautiful hotel with a lot of nice extras!! the staff went above and beyond in a lot of ways. accepts and welcomes pets, which is awesome. very clean & updated and no complaints.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
unflappable, General Manager at BEST WESTERN Lexington Conference Center Hotel, responded to this review, July 13, 2014
Thank you for staying with us and taking the time to post your comments.

I am glad your stay was satisfactory and our staff did a good job taking care of you. We strive everyday to make sure our guests are completely satisfied with their stays. We don't always get it right, but when we do, it sure makes everything worthwhile.

Again, thank you for your business and look forward to welcoming you on your next visit.

Kim Thompson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mooresville, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 3, 2014

The Room & bed were very clean and comfortable.The Breakfast area is clean and roomy and has a good hot variety along with the waffles and cold foods. Pets are welcome which is a plus for us. The room did not smell.There is an extra charge but worth it.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
unflappable, General Manager at BEST WESTERN Lexington Conference Center Hotel, responded to this review, July 4, 2014
Thank you for staying with us and taking the time to post your comments.

One of the most common comments we receive from our guests is the cleanliness of our guest rooms. We are really proud of our housekeeping staff for doing such a great job. We went through "a growing pain" in the spring while a number of new employees were in training. Things are finally coming together and it really shows!

I am glad we were able to accommodate your "furry" family member. Over the years, we've debated whether to accept pets or not. Comments like yours always assure us that we've made the right decision to accept pets. I have a toy poodle, Bella, who completely rules my life. She is as precious to me as one of my children so I completely understand how you feel.

We do appreciate your business, and hope you will come back and stay with us again on your next trip to Lexington.

Kim Thompson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Lexington Conference Center Hotel

Address: 5532 Athens-Boonesboro Rd., I 75 at Exit 104, Lexington, KY 40509
Phone Number:
Location: United States > Kentucky > Lexington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Lexington
#2 Best Value Hotel in Lexington
#14 Romantic Hotel in Lexington
#16 Family Hotel in Lexington
#23 Business Hotel in Lexington
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Lexington Conference Center Hotel 3*
Number of rooms: 151
Official Description (provided by the hotel):
BEST WESTERN Lexington Conference Center Hotel, conveniently located on I-75 and Exit 104, in the heart of the bluegrass and "Horse Capital of the World", offers an unbeatable value at an affordable price in the heart of Lexington, KY. This Lexington, KY hotel is close to the most popular attractions like Keeneland Race Course, University of Kentucky, Rupp Arena, and the Kentucky Horse Park. BEST WESTERN Lexington Conference Center Hotel is the closest full service hotel to Richmond, KY, only 15 minutes from Eastern Kentucky University and Bluegrass Army Depot. BEST WESTERN Lexington Conference Center Hotel is a perfect place to hold a business meetings, family reunions, or wedding receptions. With over 5,300 sq. ft. of versatile meeting space, we offer the best value in Lexington. Whether you are planning a small meeting of 20 people or a large reception for 300 people, our sales office and on-site catering service staff are ready to make your event a complete success. Guests of this Lexington hotel will be happy to discover that each well-appointed guest room comes complete with a microwave, refrigerator, cable satellite television with HBO® and free high-speed Internet access. Other amenities at this Lexington hotel include a complimentary full hot breakfast each morning, an indoor and outdoor swimming pool and hot tub, a fitness center and an on-site restaurant, Murphy's Bar & Grill.Step out and spend an afternoon at the Hamburg Pavillion with over 30 retail outlets and restaurants. Guests of the BEST WESTERN Lexington Conference Center Hotel will also appreciate its close proximity to nearby organizations like ADESA Auto Auction, Overnite Transportation, Amazon, St. Joseph's East hospital, Toyota, Ashland Oil, Kentucky Basketball Academy, Lexington Convention Center, and the Shriner's Hospital.Pets are welcome at BEST WESTERN Lexington Conference Center Hotel. At this Pet-Friendly hotel in Lexington, KY, we understand that your pets are a part of your family. At BEST WESTERN Lexington Conference Center, you will find that pets are our best friends. That's why we offer pet friendly accommodations in Lexington, KY where you and your pets can feel right at home. The friendly staff members at the BEST WESTERN Lexington Conference Center Hotel are waiting to welcome you. ... more   less 
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Also Known As:
Best Western Lexington Hotel Lexington
Lexington Holiday Inn

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