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“Will stay again if in the area” 4 of 5 stars
Review of Clarion Hotel Lexington Conference Center

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Clarion Hotel Lexington Conference Center
3.0 of 5 Hotel   |   5532 Athens-Boonesboro Rd., I 75 at Exit 104, Lexington, KY 40509 (Formerly Best Western Lexington Conference Center Hotel)   |  
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Ranked #21 of 65 Hotels in Lexington
GreenLeadersBronze level
Huntington, IN
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
“Will stay again if in the area”
4 of 5 stars Reviewed March 18, 2013

Loved this hotel. We had a standard king room with pull out bed, micro, and fridge. It had a patio right next to the 2nd pool. Would be perfect in the summer. Our room was clean but a little run down in spots (like this all around the hotel). We didn't mind this. You get a good price for a clean room, free hot breakfast, free internet, indoor pool, and close to the center of town. The only really bad thing was housekeeping. We had to call them to come. They didn't get there till five and barely cleaned anything and didn't refill our coffee or soaps. I also don't recommend eating at the on-site restaurant. The food is not very good. Good place for drinks though.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
unflappable, General Manager at Clarion Hotel Lexington Conference Center, responded to this review, May 6, 2013
Please accept my apology for the housekeeping not getting to your room on time. Now that we are fully staffed, we will be more prompt in servicing the rooms so guests don't have to wait like you had to.

Our hotel was built in 1973 so we do have more "age" on us. We spent $1.5 million in renovation in 2008. In 2010, we put new carpet in all of our rooms. Last year, we put 40" flat screen TVs in all of our rooms. This year, we are planning to upgrade the bathroom vanities with granite and install new carpet in the public area.

We appreciate your patience and understanding as we continue to renovate to provide the best possible product to our guests. Hopefully, you will come back and visit us again so you can see all of the improvements we've made!
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335 reviews from our community

Traveler rating
    150
    117
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Raleigh, NC
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 18, 2013

Rooms were clean and updated, bar with pub food was right in the lobby. Arby's and gas station only a minute walk from the rooms. Plenty of parking in a secure lot. Lack of convenient outlets and noise in rooms near entrances would by my only complaints.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 15, 2013

Our stay here was very good. Excellent front desk staff, helped us with some changes and requests we had with our rooms. Was very easy to find from the airport....with our GPS! and was centrally located. Rooms & lobby area were always clean. Breakfast was ok but not as good as some Best Westerns we've stayed in. Overall very happy with our room & the quality. Hope to be back again next July!!!

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
unflappable, General Manager at Clarion Hotel Lexington Conference Center, responded to this review, May 6, 2013
Thank you for staying us and I am glad your stay was satisfactory. I am glad that you found our location convenient. With us being on the southern tip of Lexington, some people think we are on the "other side of the world", but as you noticed, we are only 8 miles from everything Lexington has to offer. Hopefully, we will see you in a couple of months!
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pinehurst, nc
Top Contributor
50 reviews 50 reviews
21 hotel reviews
Reviews in 33 cities Reviews in 33 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 9, 2013 via mobile

The hotel is very well located, reasonable, friendly, and clean. The only is issue is food. There is a very pleasant bar with a very nice bartender which serves food but the menu is limited to lots of fried stuff and similar items. I ate it and it was ok but my arteries felt clogged. If that wont work for you, you will have to drive a couple miles for relief. On the other hand, breakfast was very good. All in all, a pretty good choice.

Stayed February 2013, traveled on business
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unflappable, General Manager at Clarion Hotel Lexington Conference Center, responded to this review, May 6, 2013
Your comments made me laugh! On a serious note, you ar right about our menu offering. We serve typical "bar food" which tend to be deep fried. You will be happy to know that we are adding salads this month to our menu. We will start serving grilled and fried chicken salad hopefully by the middle of May. I hope you will come back and let us know what you think of our salads.
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Ajax, Canada
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 9, 2013

We stopped here on our way to Florida. It is very convenient, off the I75. Rooms are immaculate and quiet. We spent some time at the pool and it was very clean. The shower heads are great, too with good water pressure. Friendly front desk staff, too. The only reason I didn't give it a '5' is because it would be good to see more recreational activities for kids at the pool area, like ping pong, etc.. Also, we were looking for a more healthy dinner option and the menu items are mostly fried food. We would definitely stay here again!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
unflappable, General Manager at Clarion Hotel Lexington Conference Center, responded to this review, May 6, 2013
We get a lot of guests stopping over at our hotel on their way to Florida. With us located right off of I-75 and easy on/off access, guests like you love our location. I am glad your stay was enjoyable. I am happy to tell you that we are now serving salads in our Murphy's Bar & Grill. Please stop by one your way back to Florida this winter and let us know what you think!
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Paw Paw, Michigan, Usa
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 8, 2013

Service was ok other then the check in lady argued with me about whether or not I paid. She said I didn't and I said I did then finally my fiance had to go get the copy my reciept to prove to her that I paid in advance. Then she also told us the wrong room number and circled it on a little map of the hotel with directions leading us to the wrong room. There was also ants crawling around the whirlpool tub in our room.


  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
unflappable, General Manager at Clarion Hotel Lexington Conference Center, responded to this review, May 6, 2013
Please accept my apology for the confusion with your payment and circling the wrong room number on the map. I am mortified that our front desk staff "argued" with you. I will make sure to have a meeting with our front desk staff and make sure they understand the importance of customer service. There are better way to confirm whether the room was pre-paid or not than getting our guests frustrated and upset. We pride in ourselves in providing "true southern hospitality", and obviosly we failed. Your business very important to us, and I hope you will give us another chance to serve you in the future.
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Knoxville, Tennessee
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 4, 2013

Our stay at BW Lex Convention Center was super nice! The friendly staff was more than happy to meet all our requests and the hot breakfast is delicious - a lot to choose from! We will stay here again.

Room Tip: Never hesitate to ask for what you want. This property still has connecting rooms that really fit ou...
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Clarion Hotel Lexington Conference Center

Address: 5532 Athens-Boonesboro Rd., I 75 at Exit 104, Lexington, KY 40509 (Formerly Best Western Lexington Conference Center Hotel)
Phone Number:
Location: United States > Kentucky > Lexington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Lexington
#16 Romantic Hotel in Lexington
#17 Family Hotel in Lexington
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Hotel Lexington Conference Center 3*
Number of rooms: 149
Official Description (provided by the hotel):
Clarion Hotel Lexington Conference Center, conveniently located on I-75 and Exit 104, in the "Horse Capital of the World", offers an unbeatable value at an affordable price in the heart of Lexington, KY. Clarion Hotel Lexington Conference Center is only minutes away from the popular attractions like Keeneland, University of Kentucky, Rupp Arena, and the Kentucky Horse Park. Hamburg Pavilion with over 30 retail outlets and restaurants is only 4 miles away. Adesa, Overnite Transportation, Amazon, St. Joseph and Shriners Hospitals, Ashland Oil, and Kentucky Basketball Academy are less than 15 minutes from the hotel. Clarion Hotel Lexington Conference Center offers heated indoor pool, outdoor pool, whirlpool, business center, and fitness room. Parking and wireless internet access is always free, and guests will love the complimentary hot breakfast bar each morning included in the room rate. Murphy's Bar & Grill is open daily offering mouthwatering appetizers and some of the finest bourbons in KY. Clarion Hotel Lexington Conference Center is a perfect place to hold a business meetings, family reunions, or wedding receptions. Whether you are planning a small meeting of 20 people or a large reception for 300 people, our sales office and on-site catering service staff are ready to make your event a complete success. At Clarion Hotel Lexington Conference Center, we understand that your pets are a part of your family. That's why we offer pet friendly accommodations where you and your pets can feel right at home. We look forward to welcoming you soon. ... more   less 
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Also Known As:
Best Western Lexington Hotel Lexington
Lexington Holiday Inn

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