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“Fantastic Hospitality!!!” 5 of 5 stars
Review of DoubleTree Suites by Hilton Hotel Lexington

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DoubleTree Suites by Hilton Hotel Lexington
3.5 of 5 Hotel   |   2601 Richmond Road, Lexington, KY 40509   |  
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Kentucky Bourbon Package
Ranked #7 of 68 Hotels in Lexington
Certificate of Excellence 2014
Winchester, Kentucky
1 review
“Fantastic Hospitality!!!”
5 of 5 stars Reviewed March 6, 2014

I stayed at the DoubleTree as a last minute reservation. My company held its annual, global meetings at the hotel which included many international participants. The hotel did a remarkable job scheduling and coordinating the events including breakfast, meeting room, lunch, evening cocktail reception and dinner. I estimate more than 60 members attended this three day even and I did not hear one negative comment/complaint regarding the hotel arrangement. I know the next time the annual meetings are held here in Lexington, DoubleTree will again be the host! Fantastic job!

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Curdm, General Manager at DoubleTree Suites by Hilton Hotel Lexington, responded to this review, March 11, 2014
Thank you for posting your review about your recent stay with us. Your comments are much appreciated. I will share this with the banquet and catering staff and celebrate with them for a job well done. We strive for excellence in all we do. It appears we were successful with providing excellent service to you and your group. It is fantastic to read that your group will be returning. We look forward to seeing you again soon! Mike Curd
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612 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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English first
Rhode Island
Top Contributor
117 reviews 117 reviews
64 hotel reviews
Reviews in 62 cities Reviews in 62 cities
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed March 6, 2014 via mobile

This hotel is situated off the southeast edge of the ring road around Lexington, an easy shot to downtown. I stayed for 4 nights while visiting my daughter, and it was an extremely comfortable choice. I got a great deal on Hotwire, which made it all the better -- about $65 (this is at the very eastern edge of Hotwire's southern Lex region). Lots of free newspapers, and warm chocolate chip cookies every time you pass the checkout desk. Service was extremely polite. Wifi is free at last. Because this is a more upscale hotel, there is no free breakfast, but what's the difference between a big cookie and a donut? Coffee at mcdonalds is $1 right across the street, Works for me! Beds were great, and the tub was a big square jacuzzi. The lobby is wide open in an atrium with a bar alongside, which looks like a great spot to gather with a group. Pet fee is $75 for the stay.

Stayed February 2014, traveled solo
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Curdm, General Manager at DoubleTree Suites by Hilton Hotel Lexington, responded to this review, March 11, 2014
Thank you for taking the time to post such wonderful comments about your stay with us. We hope to see you again if your travels bring you back to Lexington. We will make sure to keep plenty of warm cookies for you and your guests. I agree...they are yummy! Mike Curd
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West Virginia
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 5, 2014

I planned a trip to Lexington to stay at this Doubletree, where I had previously spent a couple of weekends. I booked ahead through their website for a suite and paid in advance for the discounted rates. A suite was specifically booked because I was using the room to teach. Upon arrival, I was given my key only to discover that the room was a standard double queen. I called to the front desk and was told they would call me back. I waited ten minutes and called back to be told they were all sold out for that room type for the night. They did provide me with dinner (room service) and promise that the room I requested would be available the following day. After running errands in the morning, I returned to the hotel and switched rooms. Only to discover that the room I had been given had some carpet removal/replacement going on above me. Bang bang bang... every three minutes for over an hour. When I broke down and called the front desk they did ask the workers to move to a different area. SO... I will say that the actual customer service was a mixed bag. The people were accomodating, but the situation presented kept me from accomplishing the goals that I set forth for the actual stay. I filled out a comment card, but have not heard from the the hotel itself regarding the reasons my room (paid for in advance and booked through the doubletree site) was not available when I checked in. It isn't likely I will return to that location.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Curdm, General Manager at DoubleTree Suites by Hilton Hotel Lexington, responded to this review, March 10, 2014
Thank you for posting your review and for your thoughtful comments. I am sorry that we did not have the room you reserved. The carpeting project fell behind schedule which created the room type imballance. The good news is we have new carpet...the bad news is that when hotels proceed through renovations there are sometimes inconveniences created for our guests. Again I am sorry. Please contact me so that we may further discuss. My goal is to make things right by you and to retain you as a loyal DoubleTree guest. Mike Curd
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Lexington, United States
1 review
4 of 5 stars Reviewed March 4, 2014

The Hotel was located near several restaurants and a movie theater. It was a unique design and was very inviting. The rooms are clean and plenty of space to spread out. I will stay here again when in Lexington.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Curdm, General Manager at DoubleTree Suites by Hilton Hotel Lexington, responded to this review, March 10, 2014
Thank you for posting your review about your stay with us. We are constantly striving to provide excellent service and satisfaction to all of our guests. We are especially grateful when a guest takes the time to write. We appreciate you recognizing the cleanliness of the hotel as well as the convenient location. It is very nice to read that you have plans on returning. We look forward to seeing you again soon. Mike Curd
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Big Canoe, Georgia
Top Contributor
60 reviews 60 reviews
7 hotel reviews
Reviews in 23 cities Reviews in 23 cities
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed March 3, 2014

I stay here 8 to 15 times a year so i like the hotel but after this rude checkin experience, i said just forget it and we left. She was on the phone for 4 minutes and never said anything to me like i will be right with you. When she finally hung up taking about some boxes then she placed another call. As i walked away to door then and only then did she stop to. Speak. By then i was done and went to the marriot. Sad how one bad experience can ruin your day and stay. Never again

Stayed March 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Curdm, General Manager at DoubleTree Suites by Hilton Hotel Lexington, responded to this review, March 7, 2014
We are constantly striving to provide excellent service and satisfaction to all of our guests. We are especially grateful when a guest takes the time to write. Your feedback is greatly appreciated. I am sorry about your experience with our front desk agent. I will address the situation to ensure she understands the impact of her actions. Please contact me directly if you would like to further discuss. Your business and satisfaction are very important to us. Mike Curd
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Glen Carbon, Illinois, United States
Top Contributor
167 reviews 167 reviews
61 hotel reviews
Reviews in 88 cities Reviews in 88 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed March 2, 2014

While visiting at UK, we stayed at the Doubletree. The location is very convenient to UK, and is in a nice location with respect to food options (there is a Panera in the parking lot, 50 yards away). The room was clean, spacious, and the sleep quality was excellent. The fitness center is the standard Doubletree quality, 5 cardio options and weights. There is a bar that was open until about 11 in the hotel which is a plus. The only negative we had was the plumbing was a bit loud in our room when the room next door turned on the shower. We decided this is our new hotel option when we visit UK!

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Curdm, General Manager at DoubleTree Suites by Hilton Hotel Lexington, responded to this review, March 3, 2014
Thank you for submitting your review about your recent stay with us. Your comments are very kind and thoughtful. We are thrilled to read that you have plans to return and that we are now your hotel of choice when visiting the area. As you pointed out our location is very convenient to the University of KY and to many local eateries. Thank you again for the feedback and we look forward to seeing you again soon! Mike Curd
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Lexington, Ky, United States
1 review
4 of 5 stars Reviewed February 24, 2014

We had a very nice experience! The staff was super friendly and accommodating. At checkout it was snowing and nasty outside. I was meeting my nieces and had to wait. The staff was super nice about allowing a late checkout and gave my nieces extra cookies when we left.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Curdm, General Manager at DoubleTree Suites by Hilton Hotel Lexington, responded to this review, February 25, 2014
Thank you for the wonderful review and for the lovely comments on the staff. I will be sure to share this with the team and I am glad to read that you will be back. You are correct...it is the little things that mean the most. Have a great week. Mike Curd
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Hotel Lexington

Address: 2601 Richmond Road, Lexington, KY 40509
Phone Number:
Location: United States > Kentucky > Lexington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Lexington
#5 Romantic Hotel in Lexington
#8 Family Hotel in Lexington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree Suites by Hilton Hotel Lexington 3.5*
Number of rooms: 155
Official Description (provided by the hotel):
The DoubleTree Suites by Hilton Hotel Lexington is conveniently located near University of Kentucky and Downtown Kentucky. Our French Quarter style Lexington KY hotel is also minutes from the attractions of Lexington including Kentucky Horse Park, Keeneland, and Hamburg Pavilion for shopping! Our on-site restaurant is another convenience provided to our guests. Enjoy our whirlpool bathtubs, available in each guest suite! ... more   less 
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Also Known As:
Doubletree Hotel Lexington

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