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“Study & Relax” 5 of 5 stars
Review of DoubleTree Suites by Hilton Hotel Lexington

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DoubleTree Suites by Hilton Hotel Lexington
3.5 of 5 Hotel   |   2601 Richmond Road, Lexington, KY 40509   |  
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Ranked #7 of 66 Hotels in Lexington
Flemingsburg, Kentucky
1 review
“Study & Relax”
5 of 5 stars Reviewed April 26, 2013

Hotel was extremely quiet and allowed for studying . Was also nice to have in hotel restaurant and bar to relax . Staff was excellent, and went above and beyond. Was great to sit on inside balcony and feel like you were somewhere else.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lexrrdt, Director of Sales at DoubleTree Suites by Hilton Hotel Lexington, responded to this review, May 3, 2013
Thank you for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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575 reviews from our community

Traveler rating
    357
    137
    54
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See reviews for
169
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Portland, Maine
1 review
5 of 5 stars Reviewed April 26, 2013

The suite was perfect and very quiet. Staff was very helpful and friendly. The location and parking was great - easy to get to Keeneland Race Track, Kentucky Horse Park and downtown Lexington. The Hotel is in a small mall that has a Panera Bread, SunCityTan and others. My favorite was across the street - ChopHouse - I had dinner there 8 days in a row. The Boston Baked Scrod was as good any you could get in Boston (I'm from Boston), Prime Rib, Pork Chops, Lamb Chops are on the menu with different sizes and very reasonable prices. The GM's name is Van and if he's not in the kitchen he'll be on the floor greeting the guest. Say BOSTON FREDDY said Hello.

Room Tip: Suites to outside and rear of the hotel are the best.
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  • Stayed April 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lexrrdt, Director of Sales at DoubleTree Suites by Hilton Hotel Lexington, responded to this review, May 3, 2013
Thank you for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boca Raton, Florida
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed April 24, 2013

Double Tree Melbourne Beach
we were spoiled at the double tree in Melbourne beach great room, with a divider between the bedroom and living room. Microwave and refrigerator were in great shape, bed was outstandingly comfortable and the staff were great. My wife is disabled and they took the time to get things right for her, there was the usual tv issue but they got the closed captioning straightened out within an hour and it was great for our weeks stay
Double Tree Lexington
We had requested and got the standard accesible room, This was a large room with a chesterfield, no microwave, but I read, later, you could ask for one. The refrigerator was a tiny bar fridge. The bathtub was damaged and very slippery when in the shower The tv had no closed captioning and they were unable to turn it on, On the second day they managed to turn on the CC but each time the tv was turned off they lost the cc and we had to call them to come up and put it on. My wife enjoys her morning coffee while watching the news, she was unable to do this. Seemingly the issue was their TV.s and they wouldn't leave the channel changer for us to turn the cc on ourselves, I'm assuming they didn't trust us to be able to do it. So we had to call maintenance each time to come up and turn on the cc and then of course we left the tv on all day. You may think this is a minor issue not so if you are deaf.
We had booked an extra day and clarified that on check in, so they programmed the key to include the extra day. On the extra day the key didn't work so i went down to the front desk and had to produce ID before it was reprogrammed, this was the same employee who was on the desk when we originally checked in.
To say we were not satisfied would be an understatement
Would we stay there again ,probably not, we don't need the aggravaion, there are other all suite hotels in Lexington and we will stay there the next time we go to Keeneland. We will also make sure they understand the needs of their disabled guests and have CC on their tv's,

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jasonnaper, General Manager at DoubleTree Suites by Hilton Hotel Lexington, responded to this review, April 29, 2013
I appreciate the review of your recent stay at our hotel. I understand that you were disappointed and that we came short of delivering what you are accustomed to expect from us. I am so sorry if you did not receive all of the amenities you expected. I truly apologize if this was the case and I can assure you that I will definitely keep your review in mind to improve our in-property experience. We appreciate your business and sincerely apologize that we did not provide you with the level of quality that you are accustomed to receive from us. We do everything we can to ensure our guests enjoy our hotel. With that said, I assure that your feedback is incredibly important to us and I will definitely take your comments into consideration.

Again, I thank you very much for your review and sincerely hope that you will give us another opportunity and stay with us next time you’re in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed April 24, 2013

We use this Doubletree as our "Home away from home" when we come down to visit family or go the races at Keeneland. It's very easy to get to and located near a Starbucks and some of our favorite dining locations. The staff is always on top of things - friendly, helpful and efficient. I highly recommend this as a great place to stay!

Room Tip: We really haven't found a bad room here..we've stayed on multiple floors and with inside and...
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lexrrdt, Director of Sales at DoubleTree Suites by Hilton Hotel Lexington, responded to this review, April 25, 2013
Thank you for taking the time to submit a review. We look forward to your return when you travel to Lexington. Thank you for staying with us and for your loyalty to our Hilton family.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valley, Alabama
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 22, 2013

The Doubletree Hilton is a great place to stay. The Suites are spacious and the Atrium view is extraordinary. The entire Staff is very courteous and professional. The location is perfect because of the great restaurants and shops nearby. It's my favorite Hotel in the Lexington area.

Room Tip: Rooms overlooking the Atrium have the prettiest view.
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lexrrdt, Director of Sales at DoubleTree Suites by Hilton Hotel Lexington, responded to this review, April 24, 2013
Thank you for taking the time to submit a review. We look forward to your return when you travel to Lexington. Thank you for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed April 22, 2013 via mobile

This visit was for my daughter and son-n-law for their anniversary the hotel and the staff were the absolute incredible could not have ask for more Thanks to everyone for their expertise and thoughtfulness and making their anniversary one of the best experiences it could have been Thank you again

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lexrrdt, Director of Sales at DoubleTree Suites by Hilton Hotel Lexington, responded to this review, April 24, 2013
Thank you for your review. I'm glade we were able to make it an enjoyable stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grove City, United States
1 review
5 of 5 stars Reviewed April 22, 2013

My girlfriend and I were in Lexingtong for 'Girls Weekend' and we enjoyed this place very much. Loved the warm cookies on arrival, nice bar for relaxing after a long drive. Beds were very comfortable and lot of pillows. I would stay here again.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lexrrdt, Director of Sales at DoubleTree Suites by Hilton Hotel Lexington, responded to this review, April 26, 2013
Thank you for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Hotel Lexington

Address: 2601 Richmond Road, Lexington, KY 40509
Phone Number:
Location: United States > Kentucky > Lexington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Lexington
#5 Romantic Hotel in Lexington
#8 Family Hotel in Lexington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree Suites by Hilton Hotel Lexington 3.5*
Number of rooms: 155
Official Description (provided by the hotel):
The DoubleTree Suites by Hilton Hotel Lexington is conveniently located near University of Kentucky and Downtown Kentucky. Our French Quarter style Lexington KY hotel is also minutes from the attractions of Lexington including Kentucky Horse Park, Keeneland, and Hamburg Pavilion for shopping! Our on-site restaurant is another convenience provided to our guests. Enjoy our whirlpool bathtubs, available in each guest suite! ... more   less 
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Also Known As:
Doubletree Hotel Lexington

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