Couldn't ask for better service overall. Quiet (even with Christmas parties in the atrium). The HVAC is a tad loud, but you don't notice it after an hour or so. Extra pillows and bath linens were no problem. My main and continuing complaint with this establishment (which resulted in the "Avaerage" ratings below, is that wireless or wired Internet access is an additional charge. Ture, Wi-Fi IS free in the "public" areas (atrium, etc.),but who wants to wander down to the atrium in their undies to check the news at 5:00 a.m.? Plus, the term "high speed" is a real stretch - couldn't stream low-def Youtube videos, much less moviex and television. The personnel are the friendliest around,and every requesst was promptly addressed.