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“Much improved over the years” 4 of 5 stars
Review of Clarion Hotel

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Clarion Hotel
3.0 of 5 Hotel   |   1950 Newtown Pike, Lexington, KY 40511 (Formerly Holiday Inn Lexington North)   |  
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Ranked #25 of 64 Hotels in Lexington
Lexington, Kentucky
Top Contributor
65 reviews 65 reviews
48 hotel reviews
Reviews in 43 cities Reviews in 43 cities
59 helpful votes 59 helpful votes
“Much improved over the years”
4 of 5 stars Reviewed June 10, 2013

I have been to this hotel many times over the years for corporate events, weddings and family functions. Once a rather neglected Holiday Inn convention center, the new Clarion management has improved this hotel tremendously. On my most recent visit, it appeared that the hotel was mid-way through a renovation. Our family was originally assigned one of the un-renovated rooms, and it was in terrible shape and reeked of smoke. The hotel was completely sold out, so they were stuck with it for the first night, but on night two they were upgraded to a newly renovated suite which was quite nice.

Breakfast in the restaurant is free for guests (make sure the front desk gives you enough coupons when you check in) and features both hot and cold items. Amenities are typical Comfort Inn/Clarion and the hotel offers free wi-fi and 24-hour coffee. There is an indoor pool, and an arcade area for the kids... in fact, this is probably one of the most kid-friendly hotels I have ever seen!

I don't think I've ever encountered bad service at this hotel - the staff has always been excellent. Housekeeping could have been better (incomplete vacuuming and bits of trash from a previous guest left in the cabinets) and a large crack in the shower where the curtain rod attached to the wall. Otherwise, no serious complaints.

The Clarion, as well as the other hotels located nearby are always extremely busy and attract lots of conventions due to their proximity to the horse park and the airport. Save for a Dennys and a gas station, there's also not much within walking distance.

Once their renovations are complete, I think this will once again be a very nice hotel and a great alternative for folks who are staying in this area of town without the price tag of the nearby Marriott or Embassy Suites. My family plans to continue staying here.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarionlex, General Manager at Clarion Hotel, responded to this review, June 24, 2013
Thank you for your continued loyality throughout the years. I am pleased that we were able to get you relocated during your stay and that you noticed and appreciated the positive changes we are making. While we will continue to make improvements I truly believe our employees are what make us stand out.

Once again thank you and we can't wait to see you again soon.

Sincerely,
Melissa McGuire
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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343 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • Any
English first
Lexington, Kentucky
2 reviews
5 of 5 stars Reviewed June 5, 2013

What can i say about such a great establishment and staff. This was the 2nd year I've held my charity event at the Clarion, and can not say enough good stuff about them. From management to staff, to amenities and rooms, great place to stay for a day or a weekend. They have always treated me and my participants with respect and care. The food is fabulous, and the drink prices are fair. I had several world class darters from all over the US state they could not have been in a nicer place for an event..GREAT JOB!! SEE YOU NEXT YEAR

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarionlex, General Manager at Clarion Hotel, responded to this review, June 7, 2013
Thank you so much for choosing to have your event with us. I am so happy that you and all the participants enjoyed their stay. We appreciate your business and can't wait to see you again next year.

Sincerely,
Melissa McGuire
General Manager
Clarion Hotel
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Mokena, IL
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 1, 2013

Stopped here for dinner after driving down from the Chicagoland area. Had excellent food and great, great service from their server named Roxanne. She was friendly without being false and came by often to check on us to make sure "everything was just right."

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarionlex, General Manager at Clarion Hotel, responded to this review, June 4, 2013
Thank you very much for your wonderful comments about Roxanne and The Sport's Page. I am so happy that you enjoyed your dinner and I hope that you will consider stopping again for dinner or an overnight stay at the Clarion during your next trip through Lexington.

Thank you,
Melissa McGuire
General Manager
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Florence, Kentucky
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 28, 2013

The hotel was clean and pretty nice. The continential breakfast was pretty good too. The staff was friendly and welcoming. The only negative I had was there were a ton of steps - just a few at a time, but we had to go up several steps to our room, then up and down several on our walk to the breakfast area. Not a bad walk for normal folks -- but for someone with a bad knee and recent knee surgery it was a big laborous.

I would definitely stay again -- but request a room closer to things with fewer steps.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarionlex, General Manager at Clarion Hotel, responded to this review, June 4, 2013
Thank you for choosing Clarion Hotel. We appreciate your business and look forward to seeing you again soon. Just let our staff know that you would like a room in the main lobby area. This will ensure there are no steps from the lobby to your room as well as the restaurant.
Once again thank you and we look forward to seeing you again soon.

Sincerely,
Melissa McGuire
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Limerick, Ireland
1 review
4 of 5 stars Reviewed May 27, 2013

18 of us Europeans we very well looked after during our stay at the Clarion for 10 nights. Staff were most curtious and helpful. Speacial Thank you to Scott for organising our stay and a really special thank you from all 18 of us to our good friend Jack who was the most freindly and hospitable person you could ever meet. Well done to all at the Clarion.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarionlex, General Manager at Clarion Hotel, responded to this review, May 28, 2013
Thank you so much for staying with us again this year. We always love having your group and hope to see you again next year. I will be sure to give Scott and Jack a "pat on the back" for a job well done.

Once again thank you,
Melissa McGuire
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 26, 2013

For $100/night, it was fine. The bed was comfortable for two very tired guests. The only problems were that most of the lights didn't work and there was a stain on the carpet but it was clean. It would have also been nice to have someone tell us where the ice machine, etc. was located so that we didn't have to walk all over the place (still never found it).

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarionlex, General Manager at Clarion Hotel, responded to this review, May 28, 2013
Thank you for choosing Clarion Hotel. I apologize that we didn't find the non working lights and repair them before your arrival as well as the carpet stain. I will speak with my staff immediately to ensure they are inspecting the rooms thoroughly before putting them in the system as ready.
I appreciate your comments and I assure you that we take all comments very seriously and use them to improve for the future.
Once again thank you and we hope to see you again soon.

Sincerely,
Melissa McGuire
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed May 20, 2013

This hotel is old and does not have elevators. If you have a room on the backside of the hotel, you have to park quite a distance from your room; and, if the Convention Center attached to the hotel is being used, parking is even worse. It was clean, no bugs, nice TV, so it's okay for one night in a bed - that's it.

Room Tip: Remember, there is no elevator, so if you need a room on the ground floor, call the hotel as soon as...
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  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarionlex, General Manager at Clarion Hotel, responded to this review, May 22, 2013
Thank you for choosing Clarion Hotel. We appreciate your business and hope to see you again soon so you can see the great amenities that we have to offer. Our hotel has a wonderful FunDome with indoor pool, video games, indoor basketball court, and much more to enjoy. We also offer a full service restuarant and lounge as well as all hotel guests receive a free hot breakfast buffet.
I apologize if parking was an issue during your stay. There are parking areas at every entrance way so you can park close to the your room location. We are in process of paving our lot so that may have been what caused the parking issue. And while we don't currently have an elevator the two story hotel does offer some of every room type on the first floor for those who can not do steps. Just let reservations or the front desk know and they will be happy to assist you.
I look forward to seeing you again soon and talking with you about how we can improve your next visit.

Sincerely,
Melissa McGuire
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Hotel

Address: 1950 Newtown Pike, Lexington, KY 40511 (Formerly Holiday Inn Lexington North)
Phone Number:
Location: United States > Kentucky > Lexington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Business Hotel in Lexington
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Hotel 3*
Number of rooms: 296
Official Description (provided by the hotel):
Hotel is located in North Lexington. Ky Horse Park and Rupp Arena are close by attractions. Free airport shuttle available. Free hot breakfast.Free Wi-Fi available. ... more   less 
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Also Known As:
Holiday Inn Lexington
Lexington Holiday Inn

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