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“Wow, Very Refreshing!!” 5 of 5 stars
Review of Residence Inn Lexington Keeneland / Airport

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Residence Inn Lexington Keeneland / Airport
3.0 of 5 Hotel   |   3110 Wall St, Lexington, KY 40513   |  
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Ranked #1 of 69 Hotels in Lexington
Certificate of Excellence
London, Kentucky, United States
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Wow, Very Refreshing!!”
5 of 5 stars Reviewed February 2, 2013 via mobile

This hotel is vet nice. The rooms are spacious and extremely clean. The staff was very friendly and helpful, especially David at the front desk. He went above and beyond to make sure our stay was very pleasant t and memorable. He helped my son hook up his play station and spent so much time with us making sure everything was perfect. His service was so awesome that my 10 year old even wrote him a note saying that he loved this hotel and David was very nice. I would definitely recommend this hotel. Probably the best service that we have ever experienced!!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike T, General Manager at Residence Inn Lexington Keeneland / Airport, responded to this review, February 6, 2013
Thank you for your review. I am glad that we were able to make your stay more enjoyable by assisting your son with his Playstation. I will be sure to relay your comments to my staff.

Mike Tinker
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206 reviews from our community

Traveler rating
    169
    29
    5
    2
    1
See reviews for
79
46
11
36
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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  • Japanese first
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English first
Palm Coast, Florida
Top Contributor
102 reviews 102 reviews
19 hotel reviews
Reviews in 38 cities Reviews in 38 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed February 2, 2013

I have been a fan of tha hotel since they opened the doors to business. Whether in Lexington for work or for personal trips I love this hotel. The staff is always courteous and professional. They work with us to met our needs. While the prices will be more than other places you will rest and be ready for any Life event.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike T, General Manager at Residence Inn Lexington Keeneland / Airport, responded to this review, February 6, 2013
Thank you for taking the time to review our hotel. I especially would like to thank you for your loyalty through the years. We take great pride in our customer service, and it is comments like yours that lets us know that we are succeeding in our goal of making a difference in our customers stays. We look forward to your next visit.

Mike Tinker
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Worthington, KY
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 19, 2013 via mobile

Short stay on new years eve. Beautiful clean rooms with a lot of space. We had the one bedroom king with fire place. One and only drawback was sound proofing between the living room and bedroom is non existent due to a vent connecting the two. So if anyone is watching TV in there its like the TV is in in the bedroom. Would not prevent a return visit just wanted to state that. Staff and location were both top notch!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike T, General Manager at Residence Inn Lexington Keeneland / Airport, responded to this review, January 30, 2013
Thank you for taking the time to review the Residence Inn Keeneland/Airport. Your comments are greatly appreciated, especially since we take great pride in our customer service. We look forward to your next visit to Lexington.

Mike Tinker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Top Contributor
160 reviews 160 reviews
42 hotel reviews
Reviews in 43 cities Reviews in 43 cities
137 helpful votes 137 helpful votes
5 of 5 stars Reviewed January 17, 2013

I don't generally stay in a suite for a short stay, but the great reviews of this property and its location prompted us to to stay here. The desk clerk, David, was very helpful at the time of check-in (even lending me an iPhone charger, which I forgot to pack). The room was gorgeous - very well designed and outfitted, with a full size couch, reclining chair, full kitchen, flat screen TV, etc. I needed to do quite a bit of work, and the desk and wi-fi were both great. The bed was very comfortable, and the bathroom was nice (having a door separating the sink/vanity from the toilet and tub). The breakfast was excellent (waffles, other hot items, fresh fruit, etc.) and the small gym was well-maintained. The pool and hot tub looked great, though we didn't use them. I would definitely stay here again.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike T, General Manager at Residence Inn Lexington Keeneland / Airport, responded to this review, January 30, 2013
I would like to thank you for comments concering my staff and the service you received. We are very proud of our Hotel and the amenities that we offer, but most of all the customer service we provide. I will be sure to share your thoughts with my staff.

Mike Tinker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 9, 2013 via mobile

This overnight was just what we needed after a long day's drive. Our positive experience began the moment we arrived. The building looked great on the outside and it didn't stop there. The rooms were extremely well kept and spacious. The swimming pool area was larger than you would find at most hotels. The dining area had plenty of room and was tidy at all times. We couldn't thank the staff enough. A definite stop the next time we are near Lexington.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike T, General Manager at Residence Inn Lexington Keeneland / Airport, responded to this review, January 12, 2013
Thank you for your comments concerning your stay at the Residence Inn Keeneland/Airport. Even though your stay in Lexington was short, I am glad to hear that we were able to make your overnight experience enjoyable and helped you get rested up for the remainder of your trip. Hopefully you will be able to return when you can spend more time enjoying Lexington and the Residence Inn Keeneland/Airport.

Mike Tinker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntsville, Alabama, United States
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 5, 2013

Great staff, great location! We stayed in a 2 bedroom suite w/ kitchenette and it was perfect!
The whole staff was very accommodating to our needs and made us feel welcome. Everyone was so friendly, which is refreshing.

We loved Lexington and plan on coming back! I have never been to a place where the people were SO nice!!!

Thank you so much and we'll be back!!
The Schuppeners

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike T, General Manager at Residence Inn Lexington Keeneland / Airport, responded to this review, January 12, 2013
Thank you Mr. and Mrs. Schuppener for your review of the Residence Inn Keeneland/Airport. I will make sure that your comments are relayed to my staff, it will mean a lot to them. I look forward to your next visit with us, and if there is anything we can do for you in the meantime, please don't hesitate to contact me.

Mike Tinker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed January 5, 2013

We stayed for four nights after the birth of our son. We also had our little service dog with us. David at the front desk made sure we had a room that was so convenient for us right at the end of a hall near the exit. We could take our son outside easily to the waiting car. Also, it was easy to walk our pup. The staff is amazing, so courteous and makes sure that the guests have everything they need. The room was comfortable, spotless, and brand new. The breakfasts were tasty, and the night time "snacks" were enough to make a meal. We spent a couple of nights before at the Hyatt downtown but much preferred this home away from home. Wonderful experience!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike T, General Manager at Residence Inn Lexington Keeneland / Airport, responded to this review, January 11, 2013
Congratulations on the birth of your son. We are so happy that we were able to add to the enjoyment of this great event in your lives. I will make sure that the staff is made aware of your comments. Thank you for taking the time to review our hotel, and we look forward to seeing you on your next visit to Lexington.

Mike Tinker
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Lexington Keeneland / Airport

Address: 3110 Wall St, Lexington, KY 40513
Location: United States > Kentucky > Lexington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Lexington
#2 Romantic Hotel in Lexington
#5 Business Hotel in Lexington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Lexington Keeneland / Airport 3*
Number of rooms: 104
Official Description (provided by the hotel):
When in Lexington come stay with us at our brand new luxurious Residence Inn by Marriott in the Beaumont Centre. This Lexington hotel is conveniently located at the intersection of Harrodsburg Rd and New Circle Rd. The Fayette Mall is only 2 miles away with Downtown Lexington, Rupp Arena, University of Kentucky, Commonwealth Stadium, Keeneland Racetrack and the Bluegrass Airport all less than 10 minutes away. ... more   less 
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Also Known As:
Residence Inn Lexington Keeneland / Airport Hotel Lexington

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