If you are visiting UK in Lexington, the location of this hotel can't be beat. It's right across Limestone from campus. But there the kudos stop.
The UI charges and acts like a upper tier hotel but the room and the experience you receive disappoints. Desk staff is comprised of college students unfamiliar with good customer service and devoid of knowledge other than the basics of checking you in and out. Our rooms were in their annex, which smelled like some sort of nightmarish ethnic restaurant. I don't know what was going in in the little unstaffed lobby but it stunk. The room itself has no desk, no coffee maker and a tiny bathroom. The internet has a 22-character password that doesn't work--and no one on staff knows what to do about it. The IT service on call asks for a voice mail that is not returned.
Now, don't misunderstand: this hotel is not a dump. It is clean and retains some of the patina of an upscale hostelery. But it compares poorly with hotels that charge much less. Try the Crowne Plaza several blocks away. It is a much superior property.
- Also Known As:
- University Hotel Lexington
- University Hotel
- Official Description (provided by the hotel):
- The University Inn offers unique amenities at a value price. We are the closest hotel to the University Of Kentucky Medical Center and Commonwealth Stadium. We offer single, double and king bedded rooms and suites and are a completely non-smoking facility. Special pricing is available for AAA, AARP, groups and medically related stays. We are your home away from home. ... more less
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